Description
UpdateWirex is a physical or virtual card that looks and works like a bank card. You can use it to load, spend, save, and receive bitcoin or fiat currencies, internationally.
Reviews
Write a reviewBe careful.... - May 9, 2019
I sent some money to top up my card several days ago. But money have sstill not been credited. I have opened a ticket. After 2 days I received an almost automated reply. The usual "sorry for the problem we will check it for you bla bla bla bla..." Nothing else.
I waited more days and no reply.
I have contacted the VISA support and they confirmed that my money HAVE BEEN moved to my card but for some reason they are not showing up in my account.
Support is almost not exhisting and when they replies they just apologies because they have a lot of work, they are working for us and so on.
If you have so much work, why don't you hire more people to offer a better customer support experience?
Ticket id: 800368
Michael - April 18, 2019
Had over £800 transferred into btc and then transferred out. Informed wirex immediately. Took them 24 hours to freeze account. And 12 hours to re open it. . long story short they said my email was hacked ?? Highly unlikely as I use yubikey. And 2fa.
Now in process of going through financial ombudsman and small claims courts as they now choose to ignore emails.
No contact phone number to ring them. I did visit there address. Turns out it's a virtual address.
They say all information is secure so why are they sharing data with contis.
The card provider. Customer service is none existing.
AVOID - March 5, 2019
Closed my account because I moved house!!! totally unprofessional.
Marius - January 27, 2019
Pathetic.
Marius - January 26, 2019
Good.
MR WHITLOCK - December 22, 2018
I SIGNED UP ALMOST 2 MONTHS, IN OCT , HELD A FEW BITCOINS TEMPORARILY UNTIL I CAN MANAGE TO MOVE IT SOME WHERE ELSE, TRIED TO RESET PASS WORD, NEXT THING YOU KNOW THEY ARE BLOCKING ME FROM LOGGING INTO MY ACCOUNT, ASKING FOR SELFIES, TIME AND DATE OF WHEN I SIGNED UP, AND TRANSACTIONS, WHICH I GAVE EVERYTHING, BUT IN THE END THEY SAID THEY WONT LET ME LOG INTO MY ACCOUNT BECAUSE I DONT HAVE A SELFIE WITH MY ID, AND SOME WHERE IN THEIR OWN MIND, THEY THINK THEIR GONNA KEEP A FEW BITCOINS BECAUSE OF THAT . FILE THE LAW SUIT AGAINST THEM, AND I DO NOT LOOK BACK.
Yonnas - November 19, 2018
They have locked account for no reason and wont open it properly , their customer service is a joke literally i have made four separate support tickets and they do the same thing over and over open my account 48 hours after i sent the request to shut it back down right when i try to use btc transfer its horrible and their phone number is out of service i demand to speak to some one now since i am obviously never going to get my money ever again. I want to take some form of action against them is there anything i can do please comment or write a review...I used this site problem free for 6 motnhs and out of the blue this stuff happens they are in some trouble atm i can feel it and they wont inform their customers about it and hold their money without any trust of confirmation i would stay as far way form them as possible you cant trust this site at all.
Valeria - April 20, 2018
All good comments they write themselves, this is scam scam scam, if you want lost your money buy this scam. Worst people
gilles - February 23, 2018
bonjourplus bétes que vous ont meurt.je n'ai jamais vu autant idiots donnée ces N de compte arréter j'ai pitié de vous.goldorak.
par contre envoyer moi vos N de compte et je vous mais une connection pas moins de 250 dollards.merci
J'ATTEND
valeria - September 19, 2017
wirex is a bigest scam , do not buy a card if you don't want to lose your money. When problems arise, the staff will politely answer you buy another card, and then again anothe. The whole system is built on scamming. I have already submitted an application to the police and to protect the rights of consumers.very careful
robirossi - June 29, 2017
I deposited 125€ on my wirex account from my bank never arrived...I opened a ticket to support...I sent them all the documentation about transaction, but they don't give my money...I was robbed...stay away
klimas - June 26, 2017
There is no internet connection. Please connect to the Internet.There is no internet connection. Please connect to the Internet.
There is no internet connection. Please connect to the Internet.
There is no internet connection. Please connect to the Internet.
I get this all the time. Btc dropped by 150 EUR while i cant connect and sell. This happenes every few days. Then you click Facebook or twitter icon it doesn't send you to any of their pages. Terrible support, 14 days verification, 16 days for card delivery, huge fees, bad liquidity (sometimes it sells you for 2-4% less than it promised 20 seconds earlier) and so on. Be aware.
Luís Mendes - May 5, 2017
I Opening an account and requesting a card, I have deposited the minimum necessary to load the card.The exchange failed and my btc disappeared.
Customer support after one week does not solve the problem.
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