Description
UpdateThe global payment solution for cryptocurrency that is simple, powerful, and painless to integrate.
Reviews
Write a reviewDonald Cho - March 28, 2024
Be warned....
SG - March 7, 2024
Adam - March 6, 2024
Ii - March 5, 2024
Nick - February 27, 2024
Moonpay is a scam - February 23, 2024
Moonpay scammed me for 30 euros.
Esportsbets and their partnered service Moonpay scammed me out of 30 euros. I did want to try it out and play around with some small betting for fun on esports.
I wanted transition 30eur into USDT. Esportbets is partnered with moonpay.
Moonpay took 12 eur transaction fees out of the 30 euro (without mentioning these fees in the buying flow) and now the USDT I have is appearantly not enough to withdraw and bring it to the esportsbets platform or anywhere else. So it's stuck there unless I pay a lot more fees. They aren't even able to tell me how much I need to put in there in order to be able to withdraw it.
Moonpay service is a mess, in over 6 hours they haven't been able to respond to me at all.
Im very happy I just tested it with 30 euros and not anything more.
Both customer support teams weren't willing to help me.
Ken P - February 15, 2024
Roman - February 12, 2024
Bili - February 2, 2024
What’s more concerning is that I still have funds within my account that I’m unable to withdraw. This lack of communication and transparency from Moonpay has left me feeling frustrated and helpless. It’s disheartening to see a company operate with such disregard for customer satisfaction and basic service standards.
I had high hopes for using Moonpay as a platform for my cryptocurrency transactions, but this experience has severely impacted my trust in their service. To anyone considering using Moonpay, I’d advise caution based on my own experience. The inability to access one’s own funds and the lack of support response is not something any customer should have to deal with.
User - February 1, 2024
Sammy - January 21, 2024
They work with scammers on
Instagram/Snapchat/Facebook to open an account on moonpay
These scammer threatened a 16 year old !!!
They have been reported to the authorities
Along with the chats
Kari - January 21, 2024
They are scammers
SCAM for sure - January 7, 2024
These are sophisticated crooks.
William - December 13, 2023
Brian Sams - December 5, 2023
William - December 5, 2023
Jason - December 5, 2023
Sam - October 22, 2023
Help desk were useless and told me that I had moved my BTC to another wallet which I had not done and wouldn’t know how to even if I wanted to do that. That was where their “help” ended. Was given the same explanation over and over, I had moved it and they can’t help further.
So that’s it, my BTC/funds have gone and they take ZERO responsibility for it. I’ll be taking further action via my Bank and VISA, see how I go.
Ati - September 11, 2023
Jonathan Reed - August 11, 2023
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