Description
UpdateThe global payment solution for cryptocurrency that is simple, powerful, and painless to integrate.
Reviews
Write a reviewMrma - June 9, 2022
Awful customer service! Huge lack of communication, and if they decide you "breached" the terms and conditions don't expect and explanation from these people lol SMH
Marcus Alves - June 1, 2022
Horrible!I've sent all my documents, but they just don't accept it.
Sent my ID, all my bank statements, photos etc.
Jesus, I just want to buy some crypto, is that hard?
Trash - May 30, 2022
This sh**stain app cost me thousands
Lucaflex - May 28, 2022
ATTENZIONE SU TELEGRAM! OCCHIO AI TRUFFATORI EMANUELE E SALVATORE CHE CON FALSI NOMI E DOCUMENTI, OFFRONO FALSI INVESTIMENTI IN CAMBIO DI 61 EURO... E' TUTTA UNA TRUFFA!!!IO SONO UN INVESTITORE IN CRYPTO E SE VUOI IL MIO AIUTO SONO SU INSTAGRAM LUCAFLEX96.PT
Marcus Yeong - May 8, 2022
My purchase of XLM within Lobstr via MoonPay is still pending and stuck at the Processing stage from 5 May 8.42pm. Have email MoonpPay 4 times. No communication whatsoever. They have taken my £200+£7.99 fee from my bank. Also asked Lobstr for assistance from within portal. Not a reply from any one. So, the plan is to compile a list of user who have order via MoonPay and never got their XLM, etc and go to them as a group. Customer service is total crap and now into stealing from customers in guise of pending transactions and hoping customers will let their hard-earned monies go. Such a scam...I am not done with MoonPay...you are heading for a PR scandal.
Joe - March 14, 2022
This is a scam, I have unauthorised transaction that was name of them. They able to locate the money but cant process refund. Only thing they say is to apologise.
Mike Scarborough - February 10, 2022
Why didn't I read the reviews for this scam site before I gave them $50 I will never see again? How do people even get away with this?
Scott - February 7, 2022
Scam and I’m changing my bank card too!
Al - February 5, 2022
Fuck Moonpay scam fucks.
Mike - January 28, 2022
Just “lost” a dispute of $1000 worth if bitcoin. My bank processed the transaction, moonpay “declined” the transaction and it the money was moved out of “my” wallet. My bank tried to help but they said they cant do much since the funds cant be tracked and i didnt purchase a physical item. Moon pay is a scam.
Some guy - January 5, 2022
I have had an issue having 2 payments failed yet clearly having moonpay on my statement charging me for the funds. I've been told to wait 10 business days and the money will be returned......it has now been 20 days and I'm told it's not longer in their hands but in my banks. Customer service is pretty bad with constant auto responses or copy and paste scripted responses. This last experience has left me feeling very frustrated and lost. I don't know where the money has gone and moonpay has clearly washed their hands
Scam - December 23, 2021
Someone from moon pay got ahold of my credit card and tried to make a transaction but thanks to my bank it was stopped.
Donald - December 19, 2021
Moonpay rejects approved bank card transactions. I've tried 20 times and still no success. They say it's the bank that rejects the transaction, the bank says it's moonpay who keeps sending the monies back to the card. This webdingy sucks.
Ray - December 17, 2021
Moonpay is definitely a scam. I learned first hand. They take your money and say they're "processing" your payment then they decline your purchase. They say it takes up to 10 day to have your money refunded. After the 10 days they tell you its your banks fault and refuse to give you your money back. If you call their number it just tells you to email them. When you email them you only get bot responses. I was scammed by them and lost money that I probably won't get back. I hope some people see this so they don't fall for the moonpay scam too. Edit: most of the reviews on here are fake.
The DUDE - December 8, 2021
SCAM ALERT! This just happened to me: I attempted to purchase $500.00 crypto. The verification process was taking hours. My bank contacted me inquiring if I made this purchase, I replied "Yes" through text message. Hours later I had gut feeling that something is wrong.... A Google search of Moon Pay revealed nothing but fraud and scam reports. With that, I called my bank! So what do you think happened next....? Yup, Moon Pay issued three recurring payments without my authorization!! I put a stop payment immediately! What a pain in the fucking ass! Fuck Moon Pay
Richard Woodgate - December 5, 2021
I have just lost $858 to Moonpay. Despite my transaction being declined , the money was still taken from my account . And it’s not a preauthorisation as the company claim . The money has been withdrawn. All attempts to contact the company have failed , the standard automated replies are sent each time . Definitely a scam , I would avoid having anything to do with these people. We live and learn
Valerie - November 29, 2021
I've done business with this company to buy crypto numerous times before using my debit card. I tried to do a purchase about 3 days ago and I received a message saying that I had exceeded my daily balance. The last purchase that i did was for $3000 and it was in my checking account so it went through with no problem. After waiting 2 days I contacted support and they sent me an email saying that my account was closed. I don't know what I did wrong and the email basically said that the decision was final and that they wouldn't provide any additional details. I was not given any chance to correct anything that was done wrong. No explanation either. Terrible customer service.
Jessica Sturm - November 22, 2021
Terrible service. It is 100% a scam.
George Perisanidis - November 18, 2021
Withdrawal was successful but i NEVER received my money, more than 1200 euros. 10 days now i am trying to reach them BUT nobody is replying me e-mails! Have send more than 10!!!
moonpayviabybit - November 16, 2021
if i could give negative stars i would.. i brought 400 usdt tether using moonpay as it gave nice exchange. unfrotunately it was too good to be true and walla i was suppose to get 398 around usdt but i got 357 rest is all hidden fees!! while i put the issue up at their website the second i put my request up for issue , it said status sloved ??? its a scam in bigger scale ..
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