Description

Update

Xapo combines the convenience of an everyday bitcoin wallet with the security of a deep cold storage vault.

At Xapo, we believe that bitcoin’s ultimate success will be based on trust – trust in the digital currency and trust in the industry’s service providers. That’s why we assembled a team of financial services and security experts to build a new usage and storage experience. By offering two distinct products – a free, easy-access Wallet and a fully-insured Vault – we’re marrying the convenience bitcoin users want for everyday needs with the security they require for confident bitcoin savings.


Reviews

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- March 11, 2021
starstarstarstarstar I have been successfully changed my pin, it was 6 digits of number. when I input my pin to open my account, the system menu just provide 4 digits of number of pin. how can I login if the system work like that?
totally scam, I've been being member since january 2016 for saving my btc that I've got from faucets, but now my btc is vanished

Tip: 1GAHwGj1zgJaDKxMauXSFxYG6ZrFcVeP6j
- February 15, 2021
starstarstarstarstar I registered my account in 2016 using my email. The email still works, but XAPO's website says they are under maintenance. Since last year... Total scam
- February 11, 2021
starstarstarstarstar My account just dissapeared. Can't log in and e-mail is not linked to any account anymore. They also don't respond to any of my e-mails. They just stole my money.
- June 2, 2020
starstarstarstarstar Xapo has stolen my bitcoins and deleted my account for no reason, I can't restore it or login, don't use thieves wallet
- March 17, 2020
starstarstarstarstar SCAM.
Xapo is now IGNORING my emails.
Xapo has stopped communicating.
Xapo is illegally and for no reason holding my money and refusing to discuss it with me.
It is over a week now and they are silent, ignoring emails and communication tickets.
I am reporting them to the police and local financial regulators in Hong Kong (where they are based) and also any UK agencies.
THEIR FAILURE TO COMMUNICATE, COMBINED WITH THE LOW BTC PRICE SUGGEST THEY MAY BE ABOUT TO COLLAPSE. BE WARNED.

- November 23, 2019
starstarstarstarstar Nice work i need this work
- August 3, 2019
starstarstarstarstar I used xapo for years without a problem and now they blocked my account after a deposit so I can't access in my dashboard and now passed several weeks(plus 4 weeks)...Support reply ever the same answer "your account is under review by our compliance team,...etc..." so I lost finally my Eur deposit and bitcoins also holded in it...Stay away from them...
- July 31, 2019
starstarstarstarstar this is full scam and nothing
- April 27, 2019
starstarstarstarstar Xapo blocked my account and requested me to provide supporting documents in order to unblock my account. Then they completely ignore my requests to unlock my account after submitted my bank statement. It been 2 months and there’s no updates from them. I was dealing directly from support (Rosa & Samantha) by email but they did not reply my emails anymore. Xapo is completely SCAM !
- January 23, 2019
starstarstarstarstar AP tweeting out internal communications... “when the CFO likes your presentation”
- November 27, 2018
starstarstarstarstar Xapo blocked my account and asked me to send ID documents which I did.
Then they completely ignore my requests to unlock my account.
I was dealing with someone directly from support by email but she does not reply anymore.
So as things stand they have stolen my bitcoin.

- November 26, 2018
starstarstarstarstar Xapo is not a scam. I have used it for a year without problems. I deposited fiat currencies, bought bitcoin sent it to other wallets effortlessly. In October 2018 they had problems for 3 weeks with deposits not being cleared. Unfortunately I made a deposit in this period, hence the 4 stars and not 5.
- November 13, 2018
starstarstarstarstar STAY AWAY from XAPO. Made a withdrawal and they kept both my BTC and never made the wire transfer. probably will exit scam soon.
- October 21, 2018
starstarstarstarstar XAPO IS TOTALLY SCAM.
MY ACCOUNT STILL BLOCKED BY THEM. THEY NEVER REPLY TO ME BACK AFTER I CONTACTED THEM THROUGH SUPPORT BUT WHEN I CONTACTED THEM USING UNREGISTER EMAIL THEY REPLIED BUT WHEN I MENTION MY REGISTERED EMAIL MEMBERS TO SOLVED MY ACCOUNT (TO UNBLOCKED) THEY NEVER REPLIED TO ME ANYMORE. I HAVE 28.75290 BTC IN MY WALLET

- September 29, 2018
starstarstarstarstar I submitted all documentations needed, and being told it will take UP TO 96HRS to verify address. Well it's 116hrs and counting of " waiting for verification" and sending their sorry @$* support team 12 EMAILS WITH NO REPLY, I had to report them to the Better Business Bureau. It has become obvious they're choosing to ignore all my emails. I hope every employee including the developer rots in jail!!!
- August 23, 2018
starstarstarstarstar Por favor me dicen porque me tienen bloqueada o suspendida mi cuenta en el móvil: Me dicen textualmente: no podemos tenerlo abordo, nuestro equipo de cumplimiento ha rechazado el registro de su cuenta. Primero me pidieron verificación de documentos, lo aceptaron y ahora no me dejan entrar a la cuenta en mi móvil.
- August 11, 2018
starstarstarstarstar Realy bad expirience with Xapo service:
* Everytime needs to upload new KYC documents
* SEPA Deposit from Bank to Xapo take over 3 weeks (Germany->Gibraltar)
* High hidden taxes
* Freezing BTC witthdrawal if more then 2 BTC for more then 2 weeks
I write this review as I have received stupid E-Mail like it again:
> Hi there,
>
>Due to compliance reasons, your identity was not able to be verified and your Xapo account will be >blocked. We will keep your account open for the next week so that you can log in and move your funds >out of Xapo. Keep in mind that if you do not transfer your funds within the next 7 days, you will not be >able to access your account again.
>- The Xapo Team
Chao, Xapo!

Tip: 1dLaw8rrbddjmmDTarmC6p9JsLpKPG275
- August 3, 2018
starstarstarstarstar I lost my btc i withdrawn 0.4 btc to xapo from mellowads but no btc received in xapo wallet it was a off-chain transaction and i lost my btc friends pls stay away from xapo or they will make you cry .......
- June 24, 2018
starstarstarstarstar Please report your problems
Contact us. +1-855-750-0786 Toll Free Helpline
We live here:
Palo Alto, US (HQ)
361 Lytton Ave

- June 21, 2018
starstarstarstarstar This company is the worst!, as many have already pointed out, it was not even enough to have the account validated several times with enough identity documents, if you try to make a normal transaction with your validated account suddenly it gets stopped and "under review" due to a trigger for "strange behavior", WHAT A BULLSHIT.. then customer support is completely unresponsive, they simulate to respond and try to help you but it takes like 48 hrs between each answer... if they ever respond.
STAY AWAY from this company.
Wences Casares your company is a disgrace!.

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