Description
UpdateWirex is a physical or virtual card that looks and works like a bank card. You can use it to load, spend, save, and receive bitcoin or fiat currencies, internationally.
Reviews
Write a reviewThomas - February 1, 2021
Worst company ever to deal with, no phone number to contact, if you send an email you will get reply after 2 weeks, took 3 months to verify my account, finally i had to close down my account due to poor customer service, moved to Binance.
M Tull - January 26, 2021
Hi I am not the sort of person to resort to online bad reviewing. However on this occasion I really must! I have had a wirex account for over 2 years, I have passed KYC and never had a problem. However since last Thursday the 14th January 2021. I have been requested further documentation understanding KYC money laundering rules I have happily provided this. To date I have had zero response and I have chased up wirex 4 times. You may be asking yourselves why is this a big deal? And I will explain now. In my wirex account I hold the following 5600 NANO 13 ETH and 0.3 BTC now understanding the market well as I have been in crypto many years I understand the volatility of these coins!, 4 days ago my balance was sitting at 60,000 usd today it’s 48,000 usd. So wirex by being so poor at reviewing my account documentation and updating me or asking for further documentation/ information on paper have cost me 12,000 usd. I would be very careful as a consumer holding any large funds in coins with WIREX as it could cost you fortunes UPDATE!!?! Since the 14th I have sent them further documentation and they simply ignore or respond saying I have not sent or answered there questions.
Stamatis - January 14, 2021
I’m trying to send money from my euro account to my my card and the transaction is pending for more than a week they are very unreliable I think it’s a fraud
Antoine - January 8, 2021
I have my wirex account blocked for four months. I provided all the documents and information they required, but they did not unlock no matter what. I have also kindly requested the refund while keeping investing my account, but they always answered me that their relevant department would have checked thoughoutly and never mentioned about the refund argument. I assess this shameful situation unjustly and unduly.
Luke - January 6, 2021
ScamAvoid like the plague......they have conned hundreds of individual investors and raised money through Crowdcube who must be complicit or devoid of due diligence
Bongani - August 5, 2020
Hello people I want to tell you about this wirex wallet they are not trustworthy,they are scammers, Infact I don't know which word to describe this company.I bought Bitcoin with them since 2016 they blocked my account.Please can this company be blacklisted it is not worthit.It is just there to stil people's hard earned cash period please.Be worned don't engage or join this company please.I hate them
customer - February 23, 2020
They just stole 100 euros from my account with crap like the following:"Please be informed that I have checked the bank statement (it is sent to you in attachment) and I see the difference in balance.
In some cases, an extra, additional amount is added to the amount of the transactions with pre-authorization.
These transactions are called ‘estimated transactions’ and they are used to cover any potential further costs user may incur.
This is also a temporary hold on a specified amount on the card.
It is not an actual charged amount and no funds are taken."
The thing is that I do not have my 100 euros anymore and nobody has helped me with it.
Be careful with this company
AsianGuy - February 18, 2020
THIS PIECE OF SHIT EAST EUROPEAN SCAM COMPANYSHIT EUROPEAN PEOPLE STEELE PEOPLES MONEY FROM ALL AROUND THE WORLD
POLANDIA,BULGARIA,ESTONIA AND ALL OF THIS POOR WHITE PEOPLE COUNTRY DOES NOT HAVE OPPORTUNITY TO BE RICH AS OTHER RICH WHITE COUNTRY
FUCK YOU WITH YOUR SHIT MOTHER,EAST EUROPEAN PEOPLE !!!!
someone - February 18, 2020
Retarded peace of shits fucking scammers one day u have money the other they just say mistake hapened and u are done no money no matter the support cases its totaly busted
Sele - January 9, 2020
Scammers don’t go near !My account got blocked for no good reason and without any explanation ,and that’s after I sent 3000 eur to a company I tired to buy a product from.
They never got the funds , my account is locked and support don’t answer my emails except saying they will check.
Looks like my money is lost .
Thanks for stealing my fund wirex
Jack amsallem - August 14, 2019
I send 50$ in my wallet in btc .... i see the money added but it is not on my balance. They are scammer. No answer by email... an i saw many bad reviews . SO I UNDERSTAND THAT THEY ARE CHEATER
Eugenio - August 8, 2019
The visa does not work in some places, is not possible to make bank transfers is not possible to change the pin for the visa and finally today the debit card was blocked is blocked....
Scholten - August 5, 2019
The block our money several times. Today at 5th August they stole also my money. I had 9.35 Euro on my card and on the Euro Account i had 9.05 Euro. So i booked the 9.05 Euro also on top on that card value. It must be 18.40 Euro then. But the Card value shows me 13.39 Euro. So this company stole me 5.01 Euro and it does not show up in the list!
vlado20831 - July 31, 2019
My frustation tks to the poor service of wirex.It is unfortunate that you have to write this review about a crypto exchange-bank, regulated in the UK by the FCA. Since last week 11 days ago a friend sent me money in the 'Fast transfer' service, 3 days passed and nothing until I sent an email and they answered me after 24 hours, and they told me they would come back with more questions, the day following case 48 hours my friend's bank had to cancel the transaction since the bank that receives the funds (wirex) had not accepted or even seen in sending and they returned it.My friend sent it again and now send the info that they have order, I hope that after 11 days it can be completed.
But that does not end there, last Thursday, July 25, I sent from my Wallet wirex app to my Barclays account that I have in London and usually arrives in minutes or hours, but nothing, in the app said, sent! But I never arrive. Then try to withdraw money and the card does not work, then try to pay and it does not work, try to be able to buy btc to be able to send it to my exchange and try to be able to get MY money but nothing, it does not work, then my app is blocked. I did not know how many emails and they replied that sorry, thank you for your patience, we are doing our best, blah blah blah.
This happened between Friday, Saturday and Sunday, and today is Monday 29 july 2019 and I still haven't received an explanation or a solution.
I have no money in my barclays account and I have seen that it could be negative, and that will affect my credit record thanks to wirex. I have consulted the facebook channel, email, but nothing, I can enter my account but I cannot withdraw, buy, send, anything with my money, I do not know how I am going to pay for my things. Legally this is a very serious offense, and the truth is that I do not like to write these reviews but with what is happening to me it is better to share it, just imagine that it happens to someone who is in a super emergency or must buy the food for your children, or I have to pay a bill and get into trouble, and wirex still doesn't solve my problem. We are in 2019 and these types of technical problems of an app must be resolved in hours, is it a shame that this company takes days and still nothing, will they have enough qualified personnel to operate? The truth is the losses that I have had because I have not been able to do my trading, the lost hours trying to send email so that my problem is solved, the frustration that this has caused me and the pain that will happen when having to ask a friend for money when I have money is very frustrating. This will be pass to the authorities since I work as a broker and these types of situations are not normal. So if you want to open an account is wirex, think about it 100 times. Vladimir P.
Thew email above was sent on Monday 29th.
Today we are at Wednesday and i have no replay, no explanation, I did cc compliance and no answer. I used to work as a Broker and i know that when you send an email to compliance they have to answer you and let you know that they are aware of the situation, but no answer. it's true that they have 8 week to replay once you do a formal complaint and you are not happy with the answer you can now send the complaint to ombudsman services you can contact FCA as well and make then aware of the situation, or a private lawyer. Its so frustrated it that an FCA regulated company as wirex act like this, but the authorithies will acknowledge all this irregularrities.
Alex Themelen - July 5, 2019
ATTENTION! SCAM! I WAIT TILL 22/06/2019 FOR MY XLM TRANSACTION NOTHING HAPPENS SUPPORT SAY EVERY TIME THE SAME: "WE HAVE AN ISSUE" NOW ITS 05/07/2019 AND NOTHING HAPPENS DONT USE THIS SCAM GO TO ANOTHER COMPANYS!
klone - June 25, 2019
Don't bother with wirex, trust me it's not worth the hassle.
serdjee - June 9, 2019
BIG BIG BIG Cheater.VERY DANGEROUS, THEY SHOW THEM VERY SERIOUS COMPANY BUT THEY ARE THIEVES
They eat lot of my money and close account and no response.
Strange company!! What to do now? how to get money back??.
Serdjee - June 9, 2019
Be careful.This company is a cheater.
You sent them money and BTC and some times they close you account and no money come back. they can play with your account and money as they like because money is on their hand.
Please be careful
sergie
Phes - May 13, 2019
Just managed to register an account and uploaded my ID, and stated verification in process etc... then all of a sudden changed to the account has been blocked! How ridiculous is that, totally pointless and a waste of time!
Be careful.... - May 9, 2019
I sent some money to top up my card several days ago. But money have sstill not been credited. I have opened a ticket. After 2 days I received an almost automated reply. The usual "sorry for the problem we will check it for you bla bla bla bla..." Nothing else.
I waited more days and no reply.
I have contacted the VISA support and they confirmed that my money HAVE BEEN moved to my card but for some reason they are not showing up in my account.
Support is almost not exhisting and when they replies they just apologies because they have a lot of work, they are working for us and so on.
If you have so much work, why don't you hire more people to offer a better customer support experience?
Ticket id: 800368
