Wirex is a physical or virtual card that looks and works like a bank card. You can use it to load, spend, save, and receive bitcoin or fiat currencies, internationally.
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Gemma McKay - April 5, 2021
My case is with the financial ombudsman, they have said the app is “faulty” for 5 months, then stopped replying to me! I am a single mother, covid has crashed my business and I need my money, they have ignored my messages for the past month, until I had to contact the financial ombudsman. They have taken the case on and are quite disgusted.
I use various crypto trading apps and would strongly advise everyone to DO NOT trust these people with your money! Go elsewhere!!! I
Would hate for someone to have their money stolen like I have.
Polys Christoforou - March 19, 2021
Mellien - March 17, 2021
Sorry about this! We understand failed withdrawals can be really frustrating.
As a regulated entity, we are obliged to review all transactions and are sometimes unable to process transfers to certain wallets due to applicable legislation. Unfortunately, we are unable to provide any additional information about this at this time. We would therefore advise that you find an alternative way to make this specific payment.
Thank you for your patience and understanding on this matter.
Customer Support Representative"
Hayden Nguyen - March 5, 2021
John - March 4, 2021
I am glad i was able to get my money back with the help of these experts at Elytchargeback
Rune - March 3, 2021
Theis answer, if you get any is at best without meaning. Saying they are working to fix both sending and receiving from the account, but they keep you with talk and no action.
WITH NO POSSIBILITIES TO GET FUNDS OUT, THIS IS THEFT.
Wirex is FRAUD.
Disappointed - February 24, 2021
Raja - February 23, 2021
My funds value in Wirex account is more than £75,000.00 as per yesterday. Wirex locked my account on 22nd Dec 2020. I contacted their support team many times but got NO solution.
Support team is just replying copy and paste text to all.
Like many customers, I waited years for this time for the price of Crypto to increase and Wirex has stolen my money, my earnings and my dreams.
Beware of this..........!!!
My case is with FCA now
Too much frustration and stress by Wirex…..!!!
Senior - February 13, 2021
Smith - February 11, 2021
Tar - February 4, 2021
andrew clark - February 3, 2021
mixalis - February 3, 2021
After 3 weeks of waiting and many tickets and complains submitted , and chat messages over and over again with same copy paste replies , finally Wirex unblocked my card account . They answered faster in Telegram and you can get in touch with them , very fast and helpful , i cant believe that i got unblocked now i can use my account and i want to share with you guys
The Wirex Telegram is @WirexappTeam which is very fast and reliable
Hope this will help everyone who has the same issue
Thomas - February 1, 2021
M Tull - January 26, 2021
You may be asking yourselves why is this a big deal? And I will explain now. In my wirex account I hold the following 5600 NANO 13 ETH and 0.3 BTC now understanding the market well as I have been in crypto many years I understand the volatility of these coins!, 4 days ago my balance was sitting at 60,000 usd today it’s 48,000 usd. So wirex by being so poor at reviewing my account documentation and updating me or asking for further documentation/ information on paper have cost me 12,000 usd. I would be very careful as a consumer holding any large funds in coins with WIREX as it could cost you fortunes UPDATE!!?! Since the 14th I have sent them further documentation and they simply ignore or respond saying I have not sent or answered there questions.
Stamatis - January 14, 2021
Antoine - January 8, 2021
Luke - January 6, 2021
Avoid like the plague......they have conned hundreds of individual investors and raised money through Crowdcube who must be complicit or devoid of due diligence
Bongani - August 5, 2020
customer - February 23, 2020
"Please be informed that I have checked the bank statement (it is sent to you in attachment) and I see the difference in balance.
In some cases, an extra, additional amount is added to the amount of the transactions with pre-authorization.
These transactions are called ‘estimated transactions’ and they are used to cover any potential further costs user may incur.
This is also a temporary hold on a specified amount on the card.
It is not an actual charged amount and no funds are taken."
The thing is that I do not have my 100 euros anymore and nobody has helped me with it.
Be careful with this company
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