Description
UpdateWirex is a physical or virtual card that looks and works like a bank card. You can use it to load, spend, save, and receive bitcoin or fiat currencies, internationally.
Reviews
Write a reviewGet my money and run - December 28, 2022
They get my money and block my accountI open the account to receive help from families and friends for my studies in Spain and when I try to exchange the fund to a wallet a couple of days ago, the app crush all the time. At the time I didn’t have enough signal so I don’t really care.
Today I receive the last funds, in total not more then 800€ aprox, and when I try to withdraw the funds, they block my account. I contact support and they wrote me back asking me for the source funds (again, less then 800€) and I don’t have any more news.
If you really relay in this service to live, run away, this is not the right option.
Aeoris - December 2, 2022
Definitely the worst service. Wirex closes your account saying false reasons like outstanding balance, which is totally false in my case. I'm not the only one, in the Wirex community and other sites you'll find a lot of complaints about this scam company. I suggest to those who use this service to ASAP withdraw your crypto and close your account, then move to other better service. Wirex will block you soon or later and ask for 30 GBP to send your remaining crypto to your bank account. #NotYourKeysNotYourCoins
abel - May 30, 2022
I have been a Wirex user for more than 1 and a half years.I have earned more than 38,000 wtx, using the promotions of the cryptomas day platform etc.
Today 05/24/2022, I have entered my account and more than 34,000 WTX coins have disappeared from my account.
Customer service now invents things to not return them.
I DO NOT RECOMMEND, THEY ARE NOT TRUSTWORTHY, THEY TAKE YOUR COINS FROM YOU AND ONLY TELL ME THAT THEY WILL STUDY MY CASE!! A SHAME.
Terri - May 23, 2022
I agree that the positive reviews are scams; look at the language structure, evidence enough!!
Terri - May 23, 2022
Do not use Wirex. There Wirex Bot and staff are patronising and make fun of people. They have my money and won't give it back. All I asked them to do was change my address; they were provided with a verified address and have attacked me ever since, Staff are incompetent and start a process but do not complete. I have never experienced such poor customer service; they are shocking and completely unable to accept feedback or rectify mistakes.
Jamie - May 6, 2022
Like many others here I have a lot of money in Wirex which is in Bitcoin. Wirex have frozen my account and keep telling me that I have to verify my source of income which is a pension. I have verified but they still send the exact same email telling that I have to verify my source of income. I have told them to close the account and where to send the funds but they simply keep telling me that I have to verify my source of income without any actual communication. They are best avoided.
Agu - April 25, 2022
Scam ,wirex is Scam All positiv reviews are fake
MrTrue - April 4, 2022
They are not paying the promised promotions for several weeks now. Wirex is doing fake promotions and then never pays you despite the fact they admit you match the criteria. Better not start with them.
Nadine - February 13, 2022
My funds value in Wirex account is €5,000.00 . Wirex locked my account on 22nd Dec 2021. I contacted their support team many times but got NO solution. Only lies and thesame stories,Support team is just replying copy and paste text to all.
Like many customers, I waited moths now, for this time for the price of Crypto to increase and Wirex has stolen my money, my earnings and my dreams.
Beware of this..........!!!
My case is with FCA now
Too much frustration and stress by Wirex…..!!!
Elhanan - December 7, 2021
SELECTIVE scammers like another reviewer worded eloquently. Almost a year since Wirex locked my account without an explanation.
All I did was changing my address after moving to another country. All documented and verified by them. Yet they locked me out and kept my money since 2020 without doing anything.
Customer support feeds me and others like me with BS that somebody will soon look into it. But nothing is done. My account still locked.
Wirex is stealing money and scamming customers. Typical Russian business with Russian mentality that you can treat people like dirt and keep their money.
I’ve used Wirex for several years and was happy about their service. Until they stole my money. Never again trusting a company started by Russians. You will always end up robbed.
Bogdan - October 20, 2021
My account was blocked in February, after almost an year is still blocked with no answer, reason or solution. In all this time I contacted support team several times and I always got the same lies as answer, that relevant team is reviewing my account and cheap excuses. Almost an year and no solution or proper answer. There is no relevant team looking over those issue, this is a SCAM, they lock people accounts with no reason and they keep the funds.P.S: This was my Wirex Wallet address: 3HAkzu3Nmjk1p4LBedua55oSQ4W2kFNxwC
Check it on blockchain, I transacted over 3 BTC on Wirex (I won’t mention other crypto aswell) until they decided to lock it for no reason.
Boris - September 2, 2021
Wirex are SELECTIVE scammers. They closed my account and stole my money for no reason. I have had email correspondence (I can prove upon request) stating they would return my funds but they have not. They are liars, protect yourselves people.
Sacha Frantz - August 18, 2021
Hello,My intention is to warn potential customers : use another service but not wirex.
My account is blocked, with no reason or notice, for a month and a half, i ve contacted them a dozen times, reported them to financial ombudsman services, nothing is working.
The support is answering automatic replies.
Wirex is costing me a lot and sort of robbing all my savings : pure scam.
Be aware...
Karl - May 26, 2021
Yes, wirex are a scam. The UK ombudsman have hundreds of cases back-logged against them. Avoid.
J - May 7, 2021
Wirex has been good to me from 2019 till last year December I knew something wasn’t right when my account was unavailable every time I tried to access it, after numerous attempts of contacting wirex support team wirex customer support and so on emails after emails I just got the same response which was sorry we have received a lot of Enquiries which will result to a delay but we will get back to you soon as.Only 6months later they have emailed me saying they have terminated my account due to breaching their contract and as a result they have blocked my account, and they are happy to send my remaining funds to a gbp account or btc wallet
So it’s been a few days now I’m hoping I get my funds which is a pretty penny and when I do hopefully receive it within ten days I expect I will update you guys
By the way I sent an email to contis too I don’t remember the email address but look it up I was goin to leave a review but I saw all the people that are going through what I went through I felt bad and had to let you guys know there is some hope with these fraudsters they will return out money don’t give up
Paul - April 28, 2021
A totally scam company. Wirex stole funds from account and cannot be contacted to resolve the issue. Anyone using wirex should attempt to get there funds out and not deal with them again
Ralf Hartmann - April 27, 2021
WARNING! I have been a customer since August 2018. It looked promising but it has become a nightmare. A frequent problem is the inaccessibility of my account. It is very difficult to get access again, and it takes ages. For customers who can no longer access their accounts for weeks and months, it's a disaster. I had hoped that Wirex would fix the problems, but they don't. Ralf Hartmann
Warning - April 25, 2021
Don't waste your time.Used them for two years infrequently with some varying results but then two months ago they just locked me out of my account and my fund with no explanation and no ability to reach my funds.
Thair reply is every time is, sorry but we cannot say why you are locked out and for how long.
Seems like there are thousands of simillar examples out there of people in the same situation.
323128
Gemma McKay - April 18, 2021
SCAM ALERT My case is with the financial ombudsman, they have said the app is “faulty” for 5 months, then stopped replying to me! I am a single mother, covid has crashed my business and I need my money, they have ignored my messages for the past month, until I had to contact the financial ombudsman. They have taken the case on and are quite disgusted.
I use various crypto trading apps and would strongly advise everyone to DO NOT trust these people with your money! Go elsewhere!!! I
Would hate for someone to have their money stolen like I have.
SCAM ALERT
Update - still no access to my money and still no response to ombudsman request!!!
Gemma McKay - April 5, 2021
SCAM ALERT My case is with the financial ombudsman, they have said the app is “faulty” for 5 months, then stopped replying to me! I am a single mother, covid has crashed my business and I need my money, they have ignored my messages for the past month, until I had to contact the financial ombudsman. They have taken the case on and are quite disgusted.
I use various crypto trading apps and would strongly advise everyone to DO NOT trust these people with your money! Go elsewhere!!! I
Would hate for someone to have their money stolen like I have.
SCAM ALERT
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