Description
UpdateA hosted web-based E-Wallet used for sending, receiving and storing bitcoins. This is not to be confused with the data structure in the blockchain which is also named coinbase.
The service aims to be the easiest way to get started with Bitcoin. Its service is modeled to provide an experience familiar to those who are comfortable using PayPal.
Reviews
Write a reviewColin - May 20, 2016
Without a doubt the worst customer service I've ever dealt with. They locked me out of my account because they didn't recognize my device despite the fact that I created the account on the same computer. I have tried several times to reach customer service through email, twitter, and facebook and have had no responses. DO NOT use these scammers.
Attila Banovits - May 19, 2016
I have sent an email to customer support regarding my account. It has been already 24 hours. All I got back was an automated email response saying they have recived my email. Nothing more . Still waiting. And I'm getting nervous. What if I had a substantial amount invested!!!!! Come on guys get your ducks in a row
Mr. C - April 29, 2016
When it works as promised it is fine. It doesn't always work as promised. I went through the procedure to make instant purchases. Last month I was denied and later they sent out emails saying some sort of glitch in their system denied a lot of people. Twice I was told that it appeared I had multiple accounts. The other accounts had my personal information according the customer service. The first time they took care of the other accounts. This last time they simply fired me as a customer. Two requests to tell me what personal information was compromised were ignored. That would have been useful information.
jerry - April 26, 2016
I'm giving a 4 just because I've not tried transferring USD out and I'm not sure how that will go until I do it. Otherwise, things seem smooth with the test transactions I've done. Most the negative comments I see are about the wait period, which I don't care about. I'm simply looking at bitcoins as a way to store savings as something other than USD.
Mr. Hairless Freak - April 24, 2016
they should call it coin erase - banned forever, no option to appealI was allowed to withdraw my wallet, but still extremely disappointed, nonetheless, being a reasonably intelligent man, they don't deserve any business, scum of the earth, as soon as they arrive in my area, they might as well eat my children too, they're soo smooth!
jon - April 20, 2016
they are a greet idiot and scamer also. they banned me by telling this that my account transaction was gamble related. what a joke!!!!!
Michel - April 10, 2016
Zero rating for them, they dont accept my ID card from Romania wich is an EU members but they accept for example an ID card from Afganistan or Siria.
Mark - April 1, 2016
Very frustrating. I bought bitcoin through them several times using my bank acct. I added 2 backup credit cards to be able to buy instantly. I tried to buy again recently and was told my buying privileges were revoked because one of my transactions was denied by my bank and they had to revert to the backup card to get their money. Completely false. All my transactions went through my bank acct and none of my cards were ever charged but they continue to insist that they had to use my card. They want me to go to my bank and get a manager to write an explanation as to why the transaction was denied and get him to sign it. What kind of explanation could he give when all the transactions went through? I'll take my business elsewhere
Anonymous - March 31, 2016
One of the worst experiences i've ever had online was opening my first bitcoin account with them. Two words.... frustrating... customer support.. useless!! Okay more than two you get the picture. Go with Quadriga.
Aurum - March 28, 2016
Coinbase customer service is awful. I have everything for Know Your Customer info on file with links to my bank account and credit cards. Yet, when their system stops letting me log in they refuse to acknowledge me or to send me the $3,000 I have in my coinbase account. They claim authy is completely in charge of logging into their web site. It's impossible to talk to a human on the phone and their chat service is useless and has a nasty attitude.
Albert - March 28, 2016
"I would give a zero rating if it was possible"At first I was happy that I received my bitcoins quite fast, and transacted with it to buy a product online. However, when I checked back to my wallet the next day, the website showed that my account was on the process of being CLOSED DOWN. I wrote them an e-mail for the reason of the closure and they NEVER REPLIED. I also had some LEFTOVER CASH DEPOSIT that was NEVER PAID BACK. I was only able to transfer what was left of my bitcoins. I was RIPPED OF $50 from my USD CASH DEPOSIT.
WATCH OUT! For new BTC users, I'll give you a few alternatives:
For Wallets
1. Multibit.org
2. Blockhain.info/wallet
3. Bitcoin Core
For Exchanges, I have yet to find a reliable company. I currently use a Bitcoin ATM that directly converts cash into BTC for a slightly higher fee (depending on the exchange you go to, which differs for each company and each country).
Mike - March 16, 2016
The big problem with the portal is USD transfer. It says I need to wait 4 business days. So let say I'm ok with that, usually other institutions take 1 to 3. But here is the problem. I was checking my account Coinbase was saying 1 day left. Next day I login it says "Arriving today" WTF? specific hour? By the time money arrives there are so big changes on the markets I feel like I'm loosing lots of money.
George - February 27, 2016
One star because there is nothing lower. If I had to pay my Barber last Saturday for a haircut I need tomorrow I would be in trouble. I made a mistake buying bitcoin from Coinbase. If this is how people first see bitcoin it is doomed. I am now actively rooting for it to fail.
Justin - February 22, 2016
At least customer service was some what nice. If want to buy BTC don't use Coinbase!
Josh Willingham - February 22, 2016
BAD BUSINESS SET UP!!! BEWARE!!They want you to link 2 cards and order below 200$ worth of bitcoin to have an instant receiving of the bitcoins. They don't make it clear. Made it sounds like they just needed to link bank and card to have instant release. In the market of BTC it is always fluctuating so not receiving the BTC instantly is stupid! Instead of receiving them instantly you have to wait 3-5 days! In 3-5 days the market is going to change so you may lose some money or may get lucky and gain some.
Ann - February 11, 2016
If I could give them negative ten stars I would. They do not disclose how exceedingly long the wait time is to receive your bitcoins until AFTER you have completed payment. I swiftly received an email informing me that my delivery day for my bitcoins was SEVEN fricking days from the time of payment! This is insane and there are many other exchanges that deliver same day. Stay away from these idiots.
Jeffery Yoder - February 5, 2016
They immediately debit your account, yet wait days to credit your wallet. I have never seen a Financial Institution here or abroad that gets to use YOUR money interests free. Plus, their personal information requirements have the NSA blushing with envy to include 4x what any Bank I do business with!
Teuku - January 29, 2016
Seems trusted, too bad they won't allow me to buy Bitcoin because i'm not US citizen, what a useless registration
AWFUL - January 20, 2016
If you want your coins held for any transfer you try for 4 days, go with these guys. They are the absolute worst. I am selling my coins and getting out of dodge. They are awful, rude, and damn clear close to unreachable.
SteveO - January 14, 2016
Read "david - August 23, 2015" Review below. I imagine most of the negative reviews on here are from people who are pissed they got shut down for buying drugs on the dark web. I have found their site very easy to use and had no problem giving them identification since this is an investment portfolio for me. Daily limits also rise very fast...they don't allow you to buy a bunch out of the gate but give it a transaction or two. My limits are now higher then I could ever afford to get in a day or a week.
