Description
UpdateA hosted web-based E-Wallet used for sending, receiving and storing bitcoins. This is not to be confused with the data structure in the blockchain which is also named coinbase.
The service aims to be the easiest way to get started with Bitcoin. Its service is modeled to provide an experience familiar to those who are comfortable using PayPal.
Reviews
Write a reviewBitcoin user - September 13, 2016
Started off good, than started to have errors, no fault of my own but on their end. I notified them and after a series of errors, my account was closed. They are quick to close your account for any arbitrary reason and because of this I cannot recommend using them. Their platform is actually very good and easy to use, but their customer service is becoming the norm in terms of the bitcoin providers. It is really bad when you cannot even contact support without having to worry about your account being closed even when you are not in the wrong. I don't get it. I use Gemini for my bitcoin purchases and even though it can take up to 5 days to get your bitcoin, I never once had to contact their support over any errors or issues.
BB8 - September 12, 2016
I don't know if it's good to buy/sell bitcoins through Coinbase.Before buy/sell it there, I got very bad customer services from Coinbase, So I am considering to cancel Coinbase service.
Coinbase provides customer services via Email and Live Chatting only.
I don't think Coinbase does NOT train the customer service agents at all.
During my questions, the agent left the chatting.
I complained it to Coinbase, but I got same service again. The agent left the chatting again before I finish my requests.
Coinbase might be good to buy or sell bitcoins.
But I am sure that if you have trouble during buying/selling bitcoins at Coinbase, Coinbase won't help you right away.
Van Hauss - September 12, 2016
Wanted to purchasing something so I pulled up the app.App not working properly, so I visit the website.
"Need to verify new device, please click on the link in the email we sent you to confirm your device"
Email never came, contacted support, no answer.
Continue pestering, for a full week. Not one word from them.
If you're looking to buy or sell on this site, stay far away, if you're already on their service, withdraw everything to a safe address and get out now.
Mohamed - September 10, 2016
SCAM. Stay away!
anas - September 10, 2016
Warning: coinbase it's scam after use my bitcoin in coinbase locked my account
Leo - September 6, 2016
Coinbase fucking sucks! I have for a week now tried to verify my bank account by sending them a small amount...I did that 3 times and it didn't work! And I wasted A LOT of money doing that (in insane fees). Also I never hear back from them, not matter how many e-mails I send. And then I went on here to read reviews, and when I did, I WAS QUICK to convert whatever money I had in there, back to BitCoin, and then transfer that shit out of there, as soon as fucking possible...
Cody - September 3, 2016
Anyone who has given a "5 star" rating to this company is probably from within. These are the biggest scammers ever. DO NOT TRUST THEM EVER!!! And forget VPN, doesn't matter how many IP addresses or protocol you use. They still figure you out and close your account AFTER stealing all you have. They even know how to access your "chip" on your CC and will make it look like you withdrew it from your OWN ATM. These are very seasoned hackers!!! They are very intelligent about algorithms and hacking. To make them look good, they are the ones writing the 5 star ratings to keep the faucet flowing. You'd be smarter buying and trading with others who sell their BTC's online. Don't believe these folks. They stink to hell. You'll end up having to cancel your cc and changing your bank account. DON'T give these fools any access to any personal info. EVERCathy Klein - September 3, 2016
Coinbase are bunch of thieves and really good ones too. WARNING!!!! Don't do business with them. For a company to only have an email address to contact them should raise flags first and foremost. There is NO contact number. Secondly they will not even answer your questions via email. You'll never hear from them. 3rdly and most importantly they purposefully STEAL your money and then ice you out of your account or zero your balance out. They will take your cc info and charge your card like there's no tomorrow. DON'T give them your bank account info, unless you have only $100 in it and no more. For they will steal that money too. These people should be reported as part of the RICO act, as they are racketeers. They don't care about customer service, they only care about stealing your money and reporting all your BTC sales at will should you become a complainer. These people will sell your identity to the darknet if you hassle them. there should be multiple lawsuits against them so they are shut down. They are only in the business to steal all your money and identity. BUYER BEWARE. They have done this twice to me, and once iced out after they steal your money, you will never be allowed access or another account with them. Doesn't matter what IP address you use, they are great hackers (probably 25 year olds) in the biz to only enrich themselves and are millionaires now, without recourse. I swear to you....these are thieves and you have everything to lose. Go elsewhere for your safety.
T. Hill - September 3, 2016
***SCAM***These guys are thieves. Same deal. Promised to deliver bit coin on wednesday. Claimed syncing problems. Expected delivery today. Received a notice saying they were regulated and closed my account. No BTC in my wallet.
Liars and thieves. Watch out!
M. Smith - September 1, 2016
What a scam!! They close my account with no alert to me and keep the funds in my wallet after some algorithm told them to close my account?.?.? To trust a equation to determine if a persons wallet should be allowed to be open is ludicrous and lazy. DONT USE COINBASE!!! They will steal your money
Shinseiten - August 25, 2016
My client started a business using coinbase for payments with bitcoins.Bugged and problematic API, but I can manage various workaround and everything works fine.
Callbacks suddenly stop. Business at risk. Emergency call to Coinbase: "We don't see problems, check your code". I do many tests, the problem is definitely theirs but after that they refuse to answer.
THE SUPPORT REFUSES TO ANSWER.
I make another account and contact them, they answer.
SUPPORT ACT LIKE ANGRY GIRLFRIEND, pretending to not be at home.
I check the forum, many people have the same problem. After 2 weeks they admit to have a problem and that callbacks are not working. Promising to fix che problem. Fixing it after a month.
THEY HIDE A MAJOR PROBLEM UNDER THE CARPET FOR 2 WEEKS AND FIX IT AFTER 1 MONTH THEY ADMITTED IT.
Obviously my client business was safely migrated on another service.
DON'T EVEN THINK TO USE THIS SCAM-LIKE SERVICE.
Don't Use Coinbase - August 20, 2016
Over about 8 months, I have bi-weekly transfers to my coinable account. When it came down to transferring the money out. Is where the problem start. I mad the initial request and apparently did not request it correctly. Email CS and was give this cut and paste response. The reply did not work with my issue. Email several times hoping that I would get some answers to where my money was and nothing. Decided I would do an IM chat and all I got from coinable was, "Hi how may I assist you." Once I enter my concerns......several times not reply for the empty space on coinbase side. i have ask to close the account and transfer my funds to my BOA account and nothing. Don't use this service, they do not answer any questions, the toll free number is just a voicemail and no one reply to your request or complaints. I have report them to the BBB and will be reaching out to the US Attorney General, US Treasury to see if a class action suite can be initiated.
Kathy Klein - August 18, 2016
Your account will be stolen and hacked for $$ to another account. Probably another inside employee. This has happened to me twice and the amounts get bigger each time. They will restrict your account so you cannot get in and never return any/all submitted requests. This also proves my case they are doing it and don't care. All IP addresses should be followed and reports to your local police station. This company is FRAUD.
My Experience So Far - August 17, 2016
Im not really sure about others reviews but I haven't had any issues regarding Coinbase. Although one of my friend was having trouble logging in and once he was logged in, he got too impatient about waiting for all the verification. (He's 70 years old)Now my personal review, every sell and purchase order went just fine. Although when you purchase via ACH, make note the funds won't withdraw from your account that day. Usually in a couple days then the amount will be deducted from your listed bank account that you chose to pay from. Every transaction is recorded, listed in your history transactions, and the 2 step verification is an added good measure in the event some unauthorized person tries to log into your account, you would automatically know as long as you have the verification turned on and connected with your smart phone.
Its actually straightforward and fairly easy, but I am surprise from reading reviews of how many people are struggling how to operate the Coinbase wallet.
Although I do use Coinbase as a long term growth storage of BTC and now its new ETH coins. Needless to say, im quite satisfied. Coinbase is not a "get rich quick acct" . I also downloaded the Coinbase real time app which has the graph chart real time when you log in. BTC and ETH included. Actually pretty nice. I think the bad reviews were mostly from people that were too impatient (like my friend) and or were not monitoring their withdrawals/via using their main bank accts instead of secondary bank accts which should ONLY be used for Coinbase, nothing more.
just rubbish - August 15, 2016
Useless support and a system that does not work. So many bugs in the registration process that indicate what a poorly put together service they offer.
sj - August 13, 2016
coinbase locked my account after they withdrew 8k straight from my bank account without my authorization. they dont respond to emails as well.i filed a claim dispute with my bank. fortunately, my bank will credit all the money coinbase took from me.
very weird and f'ed situation with coinbase.
John - August 9, 2016
My card information was stolen from coinbase. I contacted them 3 times to fix this and they never even replied. DONT USE COINBASE THEY WILL TAKE YOUR MONEY.
Gale - August 8, 2016
I have been trying since July 24 2016 to get into my bitcoin account.They reset my number to an old number. Then I lost my newer phone
and had to suspend the new number and reactivate the old number.
I rest with Authy, but Coinbase will not send tokens to my new phone.
No matter what I say, they only send canned responses telling me to reset
or change with Authy. It has been two weeks and I still can't get my coins.
Grace - August 5, 2016
Do not use Bitcoin unless you want to lose the money you put in your wallet. I had the same experience of many of the people who have already reviewed Bitcoin. They took my money and said my transfer to my vendor was pending. Then they closed my account. When I email support I just getting a robot response every three days asking if my issue was resolved. Now I simply have lost everything I paid into my wallet. This can't be legal. Please do not use them!!!
Roy - August 5, 2016
The worst customer service I have encountered in years!Ridiculously Bad!!!!
