Reviews
Write a reviewP0la - June 19, 2016
I got worried whentrying to create an account by the amount of information needed and said I would stop for a sec and check reviews. I'm glad I did! They may not have bad intention just now, but the combinaison highres passport picture + credit card data + bank statement can be quite valuable on the dark net if things go bad... There is no reason for them to ask passport number. I'm staying away.
GRW - June 17, 2016
Friday, 17th June 2016: I would echo (and confirm) all the negative reviews. At least those concerning the card verification process. An absolute nightmare! I have uploaded 9 different images ... all rejected ... and each for a different reason. The latest rejection saw me having my "Selfie" and my ID images rejected because they did not contain EXIF data. During the past 4 days, I estimate CEX.IO have wasted over 11 hours of my life, via photo attempts, site log-ins, edits, email exchanges, and telephoning my CC company to get details of the temporary transaction (debit) CEX.IO generatates, which you then have to get the details of by phone {because it won't show up in your account -- online -- in the normal way}.
You would think they would describe these peculiar requirements at the outset, but they simply do not. You only learn by trial and error.
After my first photo attempt was rejected (due to "low resolution") I scanned my Passport and Visa card using a USB connected scanner, to make sure my documents lay flat and were legible. This is not enough for CEX.IO. They want a photograph of the same complete with EXIF data. You end up being an amateur studio photographer because you then how to solve how to mount your docs so they lay flat and are adjacent while also complying with CEX.IO's other, often contradictory, demands concerning "no edges of your ID docs should be hidden", etc., etc.
I suspect the Card Compliance Operation is being run out of India, because their understanding of English below par, and they have absolutely no common sense. Of course, every compliance team member you interface with via email have English sounding names. I simply hate this kind of online deceit. Indians pretending to be European. I really think we need to put an end to this kind of insulting arrangement.
The owner of CEX.IO, or at least one of them, has a Russian sounding name. I have absolutely nothing against genuine Russians. What I suspect (because I am from the UK and have studied this topic) is that CEX.IO is at least partly owned by Russian Jews, because that's the only sizable 'Russian' community living in London (and using London as a financial base). There's a 75% or higher chance CEX.IO is actually a Russian-Jewish-Mafia operation.
Steer well clear and look for alternative solutions. Their website is too slick. It is a slickness that pulls trusting suckers like us in ... we want to believe we are signing up to a top-notch operation. But that's impossible when you have to jump through so many strange hoops just to purchase a relatively small amount of BTC using your OWN Credit Card!! Now that I have terminated all further attempts at joining this outfit, I have been asking myself, why is it I am being asked to verify my own credit card with some unknown online operation?? This is bullsh*t.
I congratulate all those who have refused to upload their Bank Statements in the raw, without redaction. Any company who says they need to read your Bank Statements in full (in order to allegedly comply with KYC and AML, blah-blah-blah) should be told to go to hell straight away! This is not the Bitcoin Future we want to see, or expected to see.
Dallas - June 5, 2016
Stay away... stay far, far away.I started the Verification Process before looking at reviews, and it was the worst decision. This company/site is dodgy as hell. They request pictures of you with your credit card, your credit card with your ID, etc. and complain when they are not super high-res photos.
After uploading the my ID, they changed the requirement to a Passport. They also want bank statements with nothing edited out.
When questioned about this practice, support pointed to their compliance with AML/KYC, but if you actually look at KYC it does not require all these extremely invasive measures, and they also fail to require you to fill out a KYC form (which means they are not even KYC compliant!)
After reading other's experience, I check their PCI DSS compliance cert here https://cex.io/promo/img/legal/pci.pdf and as you can clearly see this cert is no longer valid! This made me outright frightened about the company, so I demanded they delete all files I uploaded, as I am extremely uncomfortable with them having such sensitive information on their servers. They refused, citing necessary AML/KYC protocol, but in fact this does not apply if I have not even completed the verification process or undertaken any transactions through their services.
Needless to say, I am going to pursue this legally and sue them if they do not comply with my request; have notified my Visa issuer of any possible fraudulent activity that may (have) come about as a result of this; and am getting the word out to stay VERY FAR AWAY from these guys.
Difficult - May 31, 2016
Weird verification process. Hidden fees.Its a scam.
Difficult - May 31, 2016
Weird verification process. Hidden fees.Its a scam.
Michael - May 16, 2016
not sure why some people gave such bad reviews but buying bitcoins online is never easy. This place lets you buy up too 3000 usd daily on a credit card! lol good luck with coin base doing that now yes you need id and have to send pictures of your credit card in but all places do that. this is the one place where i didnt have to make phone calls and many emails to finally get some bitcoins with my credit card they also have great security and transactions are lighting fast and support is just as quick maybe its just me but ill never buy any where else take my advice or leave it cheers!
Richard - April 30, 2016
I have deposited bitcoins but then they wanted verification. I cannot withdraw bitcoin because they hold MY OWN bitcoins for 48 hours. Untrustworthy!https://blockchain.info/de/tx/a4a07b22a59d99a5d3af79e27755617ecd07cd3b2b5cd9bd192b45deea116028
David - April 23, 2016
Absolutely awful. Tried to sell my Bitcoin, and after having 2% of its value taken away when converting it to USD, they had the audacity to charge me a $50 commission fee to withdraw it! This is truly absurd. I'm giving them 2 stars because at least they didn't steal everything.
Noah - April 12, 2016
I am from South Africa, I made deposits to Cex.io and i noticed that the banks transfer rate are not matching with what was being deducted from my account, that's when I released after consulting the bank that Cex.io is actually deducting 3.3% more on my deposits. I communicated with them via email and they kept telling to consult my bank. I did and the bank explained how the costs are deducted and what cex.io asked for as part of my transaction. Cex.io kept giving me the same reply and up until today they are not even telling me how much they deducted from my account. A old criminal and a new one are all criminals. Cex.io is shit, I am telling you. Be warned!
alexander hendrix - March 20, 2016
would give less rating if possible. as part of the authentication, they asked to charge my card a certain amount under a dollar, and i had to type the exact amount. went by the bank to see how much the charge was, and the bank noticed this charge, out of the country, and canceled my card knowing that this was a scam thats being used to see if the account that you provide is open and ready to be drained. do yourself a giant favor, never even go to this site and use Circle to send btc directly to your wallet from your cards or bank account. Circle is undoubtedly the easiest, best btc buying site around. i will never use anything else, and will always share this story of CEX.IO's fraudulent activity.
scammed - March 20, 2016
As a part of the verification process I sent a picture of my drivers license along with a VISA card that I never use. My card just got scammed, do not trust this company!!
Kieran - March 17, 2016
This is a scammy company, don't use their services.Money simply went missing with withdrawals, (almost $100) and it was blamed on "correspondent banks" by their support, and no extra help was given when I asked which banks etc they use. I don't think the banks have anything to do with the money disapprearing.
When withdrawing bitcoin to my wallet, the transaction from cex.io was marked as "Not standard, cannot be trusted."
Avoid these scammers, stay clear.
Jay C - March 4, 2016
CEX.IO steal money folks, there's no other way about it.You get zapped $50 for fiat withdrawal, and then they just take whatever other fees they like and won't tell you anything else. I did 2 withdrawals and there was a HUGE difference in fees between the two, and I was dismissed by their support.
STAY AWAY, they're thieving bastards.
Carlos Molina - February 9, 2016
After a week the financial team give me an answer after i ask for a withdrawal and they return the money to CEX.IO because his bank has problems with the withdrawal so i have problems now because i cant buy BTC because now there expensive and i cant get my money either because his bank problems
XenonTheFox - January 24, 2016
Really wish I had read the reviews now. I'd been using this for a while with no problems, but today when I logged in, all my bitcoins had been withdrawn to an account I've never seen before. Don't do what I did.
Why fake positives? - January 9, 2016
All five stars until the reviews actually started to sound like genuine reviews. stupid company cant even get more than a 1 or 2 stars without having to write its own reviews XD I was thinking about using it but then i saw how fake the positive reviews were XD Thanks for the help all you genuine one stars.
Avoid This Company - January 6, 2016
AVOID THIS COMPANYWhile the site looks great, and it has some nice functionality, their verification process is an absolute joke! I’ve been trying for 3 days to withdraw my funds, and so far I’ve been unable to.
To withdraw, you have to supply: Photo ID, a picture of you holding the ID (odd, but OK), and a recent bill/bank statement. This in its self is a lot of information. Naturally I blanked out sensitive information, statement transactions, driver license numbers, issue and expire dates, and left the key information, IE. Name and address.
For CEX.IO this isn’t good enough, apparently according to their support staff they need “unedited” documents with no information blanked out. Who sends a full unedited Bank Statement!?
As other reviews have mentioned, use another company that don’t have these restrictions in place.
sam - December 27, 2015
You have newer be rubbed? I have registered at blockchain and all my bitcoins was stolen! That happened at another site as well, so its your choice, pass verification process and be secure, or be rubbed by hackers.Now i trust only this site
PK - December 20, 2015
Please dont invest in payingatm.com , its a fake site they looted my money.So please guys never trust this site.
This is the company address please dont beleive them,
Company Address:
369 Marylebone High Street, London, W1U 5QX
Support Hours:
Whole Time Support
Chris - November 15, 2015
Wish I had read these reviews before trying to sign up with cex.io. The website looks slick and other reviews rate them pretty high. However the verification process is very inconsistent and the grammar in their emails is terrible. They keep asking for more and more detailed verification email. Seems like an identity theft organisation more than anything else. STAY AWAY!!!!
