Reviews
Write a reviewJohn - May 5, 2017
My Bank wont except their payment because they have been flagged as an illegal entity.When your bank thinks they are a scam, they are a scam.
SCAM!!!! - May 4, 2017
I followed the guidelines, got my Visa card verified by them.I try to withdraw money ($600), instantly rejected.
They tell me I must provide photo proof because this is an illegal transfer (the Bank probably flagged CEX.io as an illegal entity).
Now I am stuck with money in my account and no way to withdraw anything.
The worst experience I have ever had with any company, I am still out all my bitcoins. Their customer support is useless, everyone I have talked to has done nothing to help me.
Pretty sure my Bank is correct these people are operating a scam.
John - May 4, 2017
I have been trying for the last 2 days to withdraw the USD from the bitcoins I sold. Unable to withdraw anything, now I am suspended. Bastards.
Frederic - May 3, 2017
Fees are obscene, and after my card is verified, when I try to withdraw, it instantly gets rejected.STAY AWAY, stick with CoinBase.
If you are in Canada, use any other site. It will be much less hassle and cheaper.
A Syed - April 29, 2017
Cheat company. Stay away. Try to swindle money!
Mfarouksayed - April 29, 2017
Stolen money Take care
Ragnar Österlund - April 26, 2017
I changed my opinion a bit about this company. I actually got the money at last, after some more dialog with them. Seems they need to secure that you are not doing money laundry. I suppose their support could have been a bit more helpful at first though.
Ragnar Österlund - April 21, 2017
Same for me as for the other reviewers. This company steals your money and you cannot withdraw! I first tried to withdraw 10 EUR just to make sure it worked, and it worked. But when I tried 4000 EUR, I got an email that I had to identify myself by filling in a form. So I did. Then I got another email that they needed a screenshot of my bank account statement. So I sent them. Then I did not hear anything from them in one week. Now I have posted another request asking about my withdrawal. I got back a reply I need to send more details about my concern! What!? I already sent all the information they said they needed, and then they just went quiet. If I were rich I'd hire a lawyer...
Abdulaziz - April 6, 2017
They suspended my account that has assets worth about $1700 and now they simply don't answer my emails and I can't log in! They told me that they suspended the account for their compliance team to complete some paperwork and I sent them what they requested.If anyone can give me a legal advice about this please send me an email: [email protected]
Scott - April 2, 2017
Sadly I opened an account with this company. For about 2 years, I was golden. I really enjoyed learning about BitCoin and everything but then I started having issues. After dealing with support everyday for a week, because first the 2 factor authentication codes wouldn't work. They fed me a bunch of bull about how it was google's fault, then my apps fault, then just pretty much implied I had been doing it wrong but eventually disabled my 2fa codes.
So now I could log on.... but I found out that there was no actually way to put a code through without the google 2fa codes. I put it back on. That fails. I had to go through and deal with them blaming everything but themselves.
I am now to the point that I am very frustrated but then the last straw falls. It errors connecting to my bank. I have to contact them again.... so 9 hours later, countless emails, live chats, and calls to my bank, debit card company and fraud department. They continue telling me that it is my banks fault but they refuse to even acknowledge the fact that I had already done everything you can do with the bank. EVERYTHING. The bank got to the point where they told me there was literally nothing more they could do and asked me to deal with the company directly because it was my 6th call with that banker that day.
I had been using the service for two years. Today I try Kraken, either way I am never looking back.
Also, I have been looking more into their company. It seems they usually are choosing to let everything error out right after large fiat deposits are made. Be careful.
If this last email from them doesn't verify the fact that they are clearly running a Mt Gox style scam, I don't know what will. This is what they said to me 3rd to last:
"Scott,
I completely understand and agree that it sounds very strange. As we discussed with the payment service provider we considered that this card was used in the past to make payments at CEX, nevertheless, they told that there could be a change in some settings/policy at banks end.
To be honest, there was very little we could do from our side and it is a pity" - sent by Akhil Gupta, Financial Department on 3/25
"I got the main idea you explained . I would say that I have to agree to disagree with your bank. The bank whose transactions were successful with us suddenly starts accusing us of being fraudulent, instead of suggesting a way to resolve the issue. Surely a bank doesn't work this way too.
Leaving this apart you have more reasons to follow and trust your bank then us, I am not going to deny the fact. " sent by Akhil Gupta, Financial Department on 3/25 in response to me again explaining that after working with my bank for an entire week my bank looked into EVERYTHING they could and came back to tell me that maybe I shouldn't be using this company if there are this many issues.
I wish they would have just let me never look back but they were very persistent when I told them "I am done".
Well, I read more reviews and chatted with more people. I decided to email them again and ask them to remove my ID documents because a single, I don't want to overblow it, single report of someone on thier team doing a threat against a customer involving thier ID documents.
Here is thier response:
"Dear Scott,
I have checked the reviews. More or less they are not having legit grounds I would say or some are playing even market stunts. But it is your opinion about CEX.IO.
I guess you are aware of the marketing stunt strategies played by competitors.
Nevertheless, please let me know if your account should be deleted." Akhil Gupta, Financial Department on 3/27
3/28 Cex.io now refuses to remove my data unless I resubmit all my data. They are holding it hostage... I wish so badly I never got involved with this company.
3/31 I am still reciving emails from the company. Emails that I have requested many times to stop. Emails that contain every bit of information I have in a non-secure email. I have BEGGED them to stop. I have now started to threaten them. That is how desperate I am getting to just not have my info sent out, without my permission. The company is harassing me at this point because I called them out with this review. I literally have never worked with a company this bad before. This is 3 of the last 4 mornings, I have awoken to a new message from Cex.io that was left in my email with EVERY piece of information they have on me in a non-secure email.
4/1 Cex.io is now suppressing my reviews from Trustpilot.com
Crypto - March 31, 2017
Don't deposit or transfer any money for them. They froze my account claiming problems about verification. They will do this only after you deposit.
Steve - March 31, 2017
I have not been able to transfer my bitcoin & ethereum been given bull as why i can't do not use cex.io!
Blondyguy - March 29, 2017
I ordered a withdrawal bank transfer (800€) from them, and 2 weeks after, still nothing.. And all those coment are making me doubting about if I gonna receive my money back one Day..
nver avetisyan - March 29, 2017
I have deposit 10,000$ through bank on 13 of march and till now im waiting. My bank said that they have already received that money but cex.io told that they not receive money,Dear nver Avetisyan ,
Thank you for your patience.
Bank has been investigated the transaction and I would like to inform you that, unfortunately, the funds were not received by our bank.
I kindly ask you to go to your bank and request them to start the official investigation. Please request a recall, this is international practice. Your bank has made a sending of your funds, they should recall this amount.
They have all instruments for that. We can not resolve the issue with amount which, unfortunately, were not received by our bank.
Grateful for your understanding!
Best regards,
Finance Team
So, stay away from them, I have loosed 10,000 usd.
Bing Yang - March 26, 2017
Initiated a bank transfer, after almost a month, they do not know where the money is. No transparency at all, poor support. Do NOT bank transfer them anything.
Chris Handley - March 24, 2017
I've just submitted a request via CEX web site:-introduce a facility to withdraw Bitcoins.
Wonder what kind of response I'll get.
Ahmed Obiora - March 24, 2017
Luno *****horror of an experience.I opened an account in Luno last year and bought Bitcoin without stress, they sent and I received it.
On 21/3/2017 I bought Bitcoin and left some fund in my Luno account, little did I know I was in for a big trouble.
The Bitcoin I bought was sent to a wrong Bitcoin address ignoring the one I have in my account. The fund I left in my account was also used fraudulently to purchase more Bitcoin and sent to another address not mine. I got mails and raised alarm only for Zuhayl a support team personnel to tell me there is nothing they can do not minding their claim that Luno wallet is secured. I am still waiting for resolution but until then buyers BEWARE!!!
Scott - March 23, 2017
Sadly I opened an account with this company. For about 2 years, I was golden. I really enjoyed learning about BitCoin and everything but then I started having issues. After dealing with support everyday for a week, because first the 2 factor authentication codes wouldn't work. They fed me a bunch of bull about how it was google's fault, then my apps fault, then just pretty much implied I had been doing it wrong but eventually disabled my 2fa codes.
So now I could log on.... but I found out that there was no actually way to put a code through without the google 2fa codes. I put it back on. That fails. I had to go through and deal with them blaming everything but themselves.
I am now to the point that I am very frustrated but then the last straw falls. It errors connecting to my bank. I have to contact them again.... so 9 hours later, countless emails, live chats, and calls to my bank, debit card company and fraud department. They continue telling me that it is my banks fault but they refuse to even acknowledge the fact that I had already done everything you can do with the bank. EVERYTHING. The bank got to the point where they told me there was literally nothing more they could do and asked me to deal with the company directly because it was my 6th call with that banker that day.
I had been using the service for two years. Today I try Kraken, either way I am never looking back.
Also, I have been looking more into their companies. It seems they usually are choosing to let everything error out right after large fiat deposits are made. Be careful.
angel guerrero - March 18, 2017
THANK GUYS FOR THIS REVIEWS I WAS THINKING IN OPNE AND ACCOUN BUT NO THX ....YOU R REVIEWS F...K THIS COMPANY
jhony - March 4, 2017
I tried to use this platform, but I only had problems ...Putting funds into the account is convenient and easy, but when you prepare to withdraw your funds you are faced with numerous problems!
I tried to withdraw my funds in dollars on several credit cards, issued in several different countries, and it does not work !!!.
I tried to withdraw my funds through bitcoins to my wallet, and to my surprise the transaction has been pending for more than 10 days. The support claims that I have to send documents to approve the account, strange that in the user panel my account is approved, since I already sent all the documents that were requested. I resent the documents several times and to my surprise, they have not released my bitcoins and they do not answer me about it.
In short, I have my bitcoins blocked, I can not do anything,
I really feel injured and deceived by this company.
Do not recommend, do not fall for this robbery !.
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