151 reviews
Bitstamp logo



A currency exchange, which operates a BTC/USD market with support for various currencies for deposit and withdrawal.


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- April 14, 2021
From my previous experience, it's not that easy to get back a scammed funds because these scammers are very smart and they will cover their tracks but if you manage to find a trustworthy and reliable Recovery company, I said trustworthy and reliable because many scammers are out there disguising as Recovery agents and will only take your money without recovering your money, I was a victim of such myself after losing my all my funds to Mirror trading International, I sort for help and I met few recovery agents and was scammed by a particular one again. Luckily for me, I was referred to a company. You can search for Assetrecoverynow DTco he should be able to help you. It was worth it in the end.

- February 11, 2021
My wife started some business with Bitstamp years ago. Thank God not huge amounts, but now her account is unaccesible, right after bitcoin boosted up. Avoid these scammers and save your money and stress. Very dodgy company!!!

- January 20, 2021
Without any reason i cant log in and my last known email was unknown. i wrot to the support and got this answer: Support: "Your account has been terminated. Once the account is terminated, you can no longer log in to your account, you cannot regain access to it, the account cannot be reactivated, and you cannot open a new account.Please provide us with your bank information by filling out the form below so that we can send your funds to your bank" Me: "i have absolutely no idea why you terminated my account. My last transfer was 1 year ago and i never done anything illegal or something like that. Whatever, send my money to my bank account and i will open an account at another trading company." support: "Dear Adrian, Thank you for getting back to us. Unfortunately, we are unable to provide any further information on the reasons leading to the termination of your account due to our internal policies. I have forwarded your banking details to the payments department and urged them to return the funds to your bank account in the shortest time possible. I remain available for any other questions you may have." I know that there was over 1000€ on my account and they sent me 120€. That is nothing else than scam! if i dont get a fast respons i will sue them!

- January 13, 2021
I was about 3 years at Bitstamp. - And I also was at Bittrex for this time. - Bittrex only wanted to know ONCE the KYC process, and never had blocked my money. - In the same time BITSTAMP has locked my money three times and always wanted to have new KYC information, which was the same, as they aleady had from me. - As Bitstamp has asked me some month ago for the last time for KYC (otherwise it would block outgoing transfers and withdraws of any kind), I sent it to them, but needed to wait 3 or 4 weeks without an answer. - Because I had no coins and no fiat there, I finally closed the account at Bitstamp and will never return there! (P.S.: 3 days afer I have closed my account, I have got a message via email that I now should take a look at my conversation within the online account of them. - I just laughed and deleted the mail! - Never, never again I will visit this "black sheep"!)

- November 4, 2020
They blocked my money and i had to prove where they money was coming drop. Ik proved that money and more Came drop business ,now without any transfer and within a year they want another time proof where my money is coming drop . Ik doe het tekst them anymore

- August 24, 2020
i have lost $786,468 trading it was so painful tho, but i never gave up i came across an old friend of my that is crypto inclined so he helped me regain my funds all of it, i was shocked cuz i thought it was not possible anymore, i now do all my trades with him and ever since business went smoothly, i highly recommend Mr Dickson to anyone that needs helps trading... email me

- July 17, 2020
Bitstamp Scam: Ripping off customers with no explanation Without giving any further explanation Bitstamp closed my account after years of servive and decided to keep the entire balance with reference to "administrative costs". The keep refusing to clearly specify whitch rules or regulations I seem to have brocken according to their assesment.

- July 15, 2020
Long time customer since 2013 that used the account solely for trading crypto pairs. Account terminated suddenly as others have experienced lately. Fleeced for 75 Euro in "fees" for the joy of having my account terminated. Find a different exchange.

Tip: 1E6QYjgBtmgu9FSPR7mGqVz9r3BfpbgY2G

- July 14, 2020
This broker literally stole 60% of my capital overnight, and didn't want to bring me back my money ... You should avoid this broker it's a scam !

- July 10, 2020
This is a list of questions that they want me to answer before allowing any other transactions; like they really care: We will have to kindly ask you to help us better understand the nature of your relationship with Bitstamp. In order to do so, we require that an additional KYC (know your customer) procedure is completed before we can proceed with processing of your future withdrawal requests. We kindly ask you to send us a high resolution image of both pages of your international passport and answer the following KYC questionnaire: 1. What is your current occupation? 2. The purpose of trading on Bitstamp? Please describe in as much detail as possible how do you use your trading account. 3. What is the origin of the deposited Bitcoins? If mining, please specify your hardware specifications and submit a receipt or an invoice for your mining equipment. 4. What are your future plans and activities planned on our exchange? 5. Which bank(s) do you use? Please provide the complete address and SWIFT code. 6. Estimated amount that you would be depositing/withdrawing to/from your Bitstamp account per month (in USD and BTC)? We kindly ask you to submit your answers and documents in a reply to this ticket.

- February 19, 2020
Don't you know that US gov doing Everything in its power (not laws) to stop cryptos? Bitstamp is Not European exchange, never was in reality. Shareholders were from US, servers always were in US, wallet "provider" is just another US scam with own tricks and scams plus to what Bitstamp is doing itself. On top of that they've signed up with blockchain spies to track your ops for life. This exchange always was an agent for uncle Sam and all its spying, customer "rights" and "service" comes from U.S. traditions not Europe, i.e. no rights.

- February 17, 2020
For the last few years, Bitstamp has hiding behind the KYC and their “right to terminate accounts” excuse, to literally keep their customer’s funds. Stay away from this exchange.

Tip: 1QBn51q8K1HgvGt2KBPmBQkw8EjSoq9JcB

- December 20, 2019
Really insecure login with only 2 credentials and even this way your log in experience will be incredible bad and slow. You can even cheat their sign up by not providing a residence proof and even buy cryptos but when you want to retrieve your money they will freeze your account and ask for more information. So in my opinion there are other crypto sites more trustful and developed than this one!

- September 14, 2019

- September 14, 2019
like scam

- August 20, 2019
My ticket number: TICKET #BIT-272090 I created an account on Bitstamp to buy bitcoin more cheaply and transferred $ 117,300 in money. They wanted documents to fund the money, so I sent them. During that time the price of bitcoin has gone up and I'm in the way of major damage. I want my problem resolved and my money returned or released on my account. The process is running very slowly and they haven't given me a turn. This situation is very stressful for me. I reviewed internet review sites and found that there were more than one people with such problems. This situation scares me. Because I've never made this money easy, I've given it away for years. I hope they solve my problem soon.

- June 19, 2019
Same as others - keeping my cash, no way to log in - very shady

- May 1, 2019
Well, I was thinking about opening a Bitsamp account, but after what I read is to run away ...

Tip: eewfwefiewfiewfewofjowe322

- April 10, 2019
Bitstamp will not remove CC info without selfie sent to them! Not pleased at this strange policy. I do not see why this is needed. I am signing into this account with two-step authentification and requesting you delete data I myself have provided. Are you telling me using the security that is in place is insufficient? Why is said security sufficient when adding CCs? It seems no damage can be done by removing a CC on file. This sounds like extra hoops you are making customers jump through in hopes they will not remove their private information, am I wrong?

- April 10, 2019
I transfered 8500 euros from my French bank account and it was done two days after , the second transfer of 10000 euros is blocked for more than 14 days because there is not the full name of my wife on my bank account documents issue by La Société Générale one of the biggest bank on the planet. When I ask them to send me back my money they still ask me a paper that I can not provide. Meanwhile Bitcoin raise of more than 20 % and I was not able to use my money to buy because I was blocked by stupid regulation that has nothing to do with security measures. Now when I ask them to send me my money back they do not reply . AVOID THIS PLATFORM !

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