1.6
84 reviews
Bitstamp logo

Description

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A currency exchange, which operates a BTC/USD market with support for various currencies for deposit and withdrawal.


Reviews

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- May 10, 2018
Transferred money since 3 weeks ago to bitstamp. Money did not reach my bitstamp account. Customer service not responding.

- May 5, 2018
Terrible scam company. Charged my credit card $500 3 times and I received nothing. They will not help resolve it.. Some bitch called Julia just responded talk to your bank about it.

- April 24, 2018
A week ago I made a deposit like I have often done before. Instead of a credited deposit I got a "Account Termination Notice" a few days later without any reason (due to internal policies). They sent me back my balance and the deposit in two different transactions and deducted 25€ from both for normal SEPA transactions which are actually free. So it looks like they wait until the people deposit who they want to terminate so that they can send multiple transactions and keep the big fees. Luckily I didn't have crypto on the exchange because then they would have sold it or tell you they did and send you some cash. I would advise anyone to remove their funds from bitstamp as fast as possible and never use it again and of course to not make a new account. Totally not trustworthy.

- April 20, 2018
Bistamp. net has been down for 2 days. how to get it back on ? This site can’t be reached bitstamp.net’s server IP address could not be found. Try running Windows Network Diagnostics. DNS_PROBE_FINISHED_NXDOMAIN

- April 3, 2018
Bitstamp are always too busy and therefore cannot transfer your funds to your trading account . Meanwhile the bastards are amassing huge amounts of money that they are using. It is the same as an interest free loan. I had my bank do a trace on my funds and was lucky to get my money back after two months. Steer away from anything that sounds Russian or Cypriot.......they are professional thugs. And before you place funds with anybody check out the scams listed on the internet.

- March 26, 2018
Why are negative stars not an option? For a once promising company, they have made a hash of things to say the least. Hundreds of BCH uncredited when they had our BTC....no feedback from them, no response....What is one's recourse? Join a class action perhaps? Bitstamp class action...search that without the spaces.

- March 25, 2018
Who will come and rescue us from this cons.I deposited a whole $ 100000 on jan 12th.I have never received my bitcoins.Support ignores my messages.I heard that the company is being sold.

- March 12, 2018
I totally agree with John's review from January 19 2018 - I have the same experience. I do not trust them any more.

- March 7, 2018
scam scam..they will wait you make a deposit and block you .i made a deposit of 80000, and this guys refused to deposit it in my account.its been 3 months now since i made the deposit.support ignore my messages on facebook ..i keep on sending emails but no one seems to respond.may hell broke loose on you motherfuckers!!

- March 4, 2018
Bitstamp can't manage their systems, and as a result keep your money. My deposit address changed every hour or so, resulting in my deposit disappearing as suddenly my deposit address was different to where I deposited. Instead I received someone else's deposit. Support detected and mentioned this issue, and the solution was just to empty the account and leave me without my deposited amount. And do it's been for the last 2 months, still haven't seen my money nor any response they are sending it to me.

- March 2, 2018
Bitstamp just terminated my account completely without reason. I've been a verified customer since 2013. I believe I'll lose my latest deposit as well as anything I had at the exchange. WARNING, something does not feel right about Bitstamp as of now. No answer to e-mails, phone number is not working etc. Stay away from Bitstamp until we know what's going on...

- February 24, 2018
This is the worst exchange. After you register, they keep wasting your time with KYC/AML questions which are by far the most invasive questions ever, not only compared to other exhcnages, but even to some banks. This is not only done on your first registration, they keep coming back aftwerwards with questions and questions and questions. And I didn't even have that much activity on my account, nor was there any shady transfers. If you value your time and want to be sure that your money will be safe, stay away from this exchange.

- February 24, 2018
I recently contacted Bitstamp as i noticed that there is a CCJ registered against there company but there not very responsive so i might ask the papers for there opinion but either way this does not look very good

- February 19, 2018
I sent verification documents over 2 months ago and they have not been processed yet. I email them and never get a reply. I wonder if they are a real company or a scam?

- February 15, 2018
Very good exchange. Fast verification and smooth deposits and withdrawals.

- February 6, 2018
They have stolen my 90.000 USD. Did not credited after SWIFT.

- February 2, 2018
They blocked trading and withdrawals with no explanation. I was stupid to make a (fortunately) small deposit before realizing that cryptos are hostage now. Yeah, deposits are not blocked! Very smart trap.

- February 1, 2018
They dont even bother to answer to open support ticket, no response to email is well, phone number is a joke, Can not get in touch with them from 31.12.17 !! for me not trusted company

- January 31, 2018
Bitstamp sucks, they don't ask me on my ticket , don't activate my accound . I really don't recomend this shit for anyone. Bitstamp ITS SCAM .

Tip: 16h8e2t3UdZVz8GUA2PZuskaGgxrHZjU3m


- January 30, 2018
I've used both bitstamp and kraken as fiat exchanges. Bitstamp EUR withdrawls process in a day or less. from kraken it usually takes two days.

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