2.24
141 reviews
Bitstamp logo

Description

Update

A currency exchange, which operates a BTC/USD market with support for various currencies for deposit and withdrawal.


Reviews

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- September 14, 2019
faulty

- September 14, 2019
like scam

- September 13, 2019
Bitstamp seems to be known for having this repeated occurrence where they lock you out of your account without any previous warning, I was locked out of my account with 86,000GBP worth of crypto but I was able to get it back with help from forums. They are clearly abusing their authority. If you have been robbed by Bitstamp please contact Alex from the General Office of Financial Security & Asset Recovery here; Phone: (646) 328-9404 He is the best at what he does and will recover all of your capital.

- August 20, 2019
My ticket number: TICKET #BIT-272090 I created an account on Bitstamp to buy bitcoin more cheaply and transferred $ 117,300 in money. They wanted documents to fund the money, so I sent them. During that time the price of bitcoin has gone up and I'm in the way of major damage. I want my problem resolved and my money returned or released on my account. The process is running very slowly and they haven't given me a turn. This situation is very stressful for me. I reviewed internet review sites and found that there were more than one people with such problems. This situation scares me. Because I've never made this money easy, I've given it away for years. I hope they solve my problem soon.

- June 19, 2019
Same as others - keeping my cash, no way to log in - very shady

- May 1, 2019
Well, I was thinking about opening a Bitsamp account, but after what I read is to run away ...

Tip: eewfwefiewfiewfewofjowe322


- April 10, 2019
Bitstamp will not remove CC info without selfie sent to them! Not pleased at this strange policy. I do not see why this is needed. I am signing into this account with two-step authentification and requesting you delete data I myself have provided. Are you telling me using the security that is in place is insufficient? Why is said security sufficient when adding CCs? It seems no damage can be done by removing a CC on file. This sounds like extra hoops you are making customers jump through in hopes they will not remove their private information, am I wrong?

- April 10, 2019
I transfered 8500 euros from my French bank account and it was done two days after , the second transfer of 10000 euros is blocked for more than 14 days because there is not the full name of my wife on my bank account documents issue by La Société Générale one of the biggest bank on the planet. When I ask them to send me back my money they still ask me a paper that I can not provide. Meanwhile Bitcoin raise of more than 20 % and I was not able to use my money to buy because I was blocked by stupid regulation that has nothing to do with security measures. Now when I ask them to send me my money back they do not reply . AVOID THIS PLATFORM !

- February 24, 2019
I cannot make withdrawals, in my case of ethers. What is worst, they say it has been completed but you can check on etherscan the transfer has not been done! I have seen in coindesk news of 2 days ago that 19000 BTC worth value has been stolen from Bitstamp. Another MtGox?

- February 4, 2019
Using their new app and it's a great effort. Smooth, love the design!

- January 31, 2019
They deleted my account without any reasoning and withheld my money for days charging 25€ fee. I never saw my bitcoin again. Criminal activity going on at bitstamp

- January 28, 2019
Something weird is going on with Bittsamp, it's such a hassle withdrawing money nowadays, I am having the same issue

- January 28, 2019
I honestly don't know what the hell is going on with Bitstamp either, but I can't withdraw money to my bank account either, I don't trust them anymore!

- January 28, 2019
Bistamp has become very inconsistent with their service, I have been a customer since 2013 and I will stop using them. I recently tried to transfer funds to my bank account, and they are saying I need a proof of address, however, I have had the same bank account for years so how come I was able to transfer before but I can't now?. I think they are having a lot of new people in their support team who have no idea what they are doing and they are simply delaying things for no reason. Oh and by the way they just blocked me from doing bitcoin withdrawals too, this should be illegal, they are holding my account hostage. I have been working on a decentralized solution for this problem for a while, we need to get rid of this awful exchanges, if you want to contribute I will leave my Coinbases BTC address. Thanks

Tip: 3DmPWF5vyusaZ9fRUudyVMRW1EvGNQvQKN


- January 10, 2019
Funny , I see how great Bitstamp is on these post. Not True, they have held over $ 200k since Oct. and they come up with an excuse every time as too why it has not been wired into mu account. We have filed with Both the State of California and Michigan Attorney Generals Office and Now we are working with the SECC. I would look to use another service as these guy's may go down with your money Watch out for Tomaz! the BitStamp rep

- January 3, 2019
I'm a customer since 2015 and gotta say Bitstamp delivers what is expected from the exchange - trading, support and all my withdrawals were swift, even in market frenzy. I also onboarded my friends. Bitstamp, I'll be even happier when you release your new mobile app (I understand you're beta testing it now). Keep up the good work!

- January 3, 2019
I'm a customer since 2015 and gotta say Bitstamp delivers what is expected from the exchange - trading, support and all my withdrawals were swift, even in market frenzy. I also onboarded my friends. Bitstamp, I'll be even happier when you release your new mobile app (I understand you're beta testing it now). Keep up the good work!

- December 3, 2018
This is a warning to all prospective customers of Bitstamp. They are taking increasingly long to process deposits and withdrawals. Please Google "Bitstamp reviews" and read people's comments on Reddit at r/Bitstamp before sending money to bitstamp. This is potentially a fraudulent or in the best case an insolvent operation. I strongly suggest to use a different service.

- November 15, 2018
FRAUD, SCAM, They Terminated my account and dont want to give me back my funds. almost 1500 euros. Have evidence. The mail said: "Your remaining Bitstamp account balance will be debited as administrative costs. For more information, please see our fee schedule on the following link: ("NON-STANDARD PROCESSING" section, "Administrative costs" row).

Tip: 36rtFDg4aXyqrMESYTzuw9bdDNCYvNTvJL


- November 15, 2018
FRAUD, SCAM, They Terminated my account and dont want to give me back my funds. almost 1500 euros. Have evidence. The mail said: "Your remaining Bitstamp account balance will be debited as administrative costs. For more information, please see our fee schedule on the following link: ("NON-STANDARD PROCESSING" section, "Administrative costs" row).

Tip: 36rtFDg4aXyqrMESYTzuw9bdDNCYvNTvJL


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