A currency exchange, which operates a BTC/USD market with support for various currencies for deposit and withdrawal.
BitstampMadeMePoor - August 18, 2017
I sent Bitstamp £2000 and to cut a long story short. They lied about receiving the money, blamed the 'lost' money on their bank and then refunded only ~£1800 of it back. They claim that the fees were charged by their bank but I wasnt doing business with their bank, i was doing business with bitstamp. I I have countless unanswered support tickets, the ones they did answer were basically saying that they dont care that their failure to provide their service has cost me money and they have since blocked me on twitter and ignore any subsequent tickets. This company are unreliable and dont value their customers. Coinbase, when their mistakes have cost their customers money, refund them out of their own pocket. These jokers just blame their bank and ignore you. They'll be out of business soon, a quick google around will find countless other people who've had exactly the same problems I have. Scam artists.
JJ - August 17, 2017
I first used Bitstamps in 2014 to purchase some BTC, all was fine. However I transfered some funds recently and i have not been credited on my account for a week now, it is impossible to join their support (the phone line is not working, they do not answer mails, etc).
I have missed a lot of opportunities to trade, I will not go there again. As soon as I have my funds I will send them on another platform.
Daniel - August 16, 2017
Incredibly slow service. It takes days to get verified and then a further week to get the bank deposit credited. Every single time you want to fund your account or buy bitcoins there is a different problem that causes delays. ID checks, photo uploads, audit questions, etc etc etc Their support response is incredibly slow having to wait over 24 hours for a unhelpful response.
LTC-Hero - August 16, 2017
bitstamp scams small traders and first time investors by pretending that they have a KYC thing running, the truth is they confiscate the transfers as long as they can by going back and forth and then you stop hearing from them, you go to reddit and complain a bitsmap-matic contact you asking for customer id, 5 days after that they send you account termination, you ask for reason they do not reply, you ask for your money back they do not reply, you try to reach them and then: YOU FIND OUT THEY ARE A SCAM, no offices no management, nothing. Would you transfer your money to them? My money is with them for 1 month now and there is no way to reach them.
gaara - August 16, 2017
No customer support, they will contact you only when they need, once they have your funds they will make it very hard to withdraw it. Try complaining or reaching them (no office in London, no phone line) and only then you will know that they are a scam. I am suing them in the UK and they have no office there!
Johnny Bitcoin - August 14, 2017
I've waited more than 10 days to verify my registration, (still nothing) meanwhile the price of bitcoin is doubled. Enough is enough, i give up on this lousy exchange.
Richard Featherstone - May 31, 2017
Everything fine until I sent $500. Then a 6 digit code is required for 2 step verification that I didn't set up and therefore do not have. All the appearances of a scam.
Aaron - May 4, 2017
Worst experience ever!
Out of 5 traders I'm not sure they deserve to even be in that title.
Just want people's Money with out the actual people.
John O - February 10, 2017
Probably the worst Bitcoin provider on the web...not friendly, expensive, crappy buggy website - simpyl cannot be trusted. They're also based in Luxembourg which means probably pay little or no tax...
Bitstamp fraud - December 9, 2013
Wired Bitstamp $1000 USD months ago as a test, funds received and made available to trade within a few days. Wired $50,000 USD on Nov. 29 (same bank and instructions) and today (Dec 9) Bitstamp still won't answer or acknowledge receipt. Beware!