BitQuick.co is a new instant buying and selling Bitcoin platform that allows buyers to connect directly to sellers via cash deposit or SEPA transfer. To purchase Bitcoins on BitQuick.co, a buyer deposits cash into the seller's account, and the Bitcoins are sent shortly after emailing an image of the deposit receipt to us.
BuyBitcoin.US became BitQuick.co 8/10/2013.
BitQuick.co simplifies buying and selling Bitcoin to 3 easy, quick steps. It can be used to convert Bitcoin to FIAT, or FIAT to Bitcoin in hours. The service is comparable to a hybrid of the services offered by BitInstant (now defunct) and LocalBitcoins.com.
ReviewsWrite a review
Bob - July 23, 2016
and never a problem!
FreshBit - July 21, 2016
Albert P - July 12, 2016
Terrific customer service as well
David - July 5, 2016
Caleb - July 2, 2016
henry - June 29, 2016
John l - June 29, 2016
Gabe - June 29, 2016
John - June 26, 2016
I had a couple of questions which were answered almost immediately and satisfactorily.
Bitcoins were sent and received.
Thank you BitQuick!!!!
DegenRegen - June 21, 2016
Regarding my inflammatory, emotionally fueled review below this one:
To be more specific, I had requested confirmation from Bitquick.co upon receipt of my "validated hold" upload via email around 4:50pm CST. Apparently, a space between "." and "com" had prevented the "hold email" from reaching me in the first place. Having $1500+ floating around out there with no inclination to the stage of your hold on the website or via email is quite off-putting, in my opinion. About two hours went by and I heard nothing from them.
So I inquired again and this time, a quick response came. To which I immediately responded with my issue; this was at about 6:40pm CST. They let me know that there was an issue with my email input originally, to which I naturally asked, "why on Earth was I not notified of this after my email to you after my deposit 2 hours ago?"
Then, email silence. Having heard from them and then providing an immediate response, I had expected something back within a reasonable amount of time. Instead, from 6:40pm to 9:15Pm, communication was a one way street (me to them). I literally begged for a response and got nothing. If you count my original email requesting a confirmation at 4:50pm...we're talking about nearly FOUR AND A HALF hours till this issue was resolved. That is simply unsatisfactory.
*****Had they taken the time to look at my original email and had some semblance of duty to follow up, they would have noticed a VERY REAL deposit receipt attached and would have taken the time to figure out which hold it belonged to and things would have gone much more smoothly.*****
*****Had they looked up my hold via phone number (or any other bit of info on the attached deposit slip photo), things would have gone much more smoothly.*****
*****Had I been notified that they didn't see my email having any holds for the day when I originally made contact in the afternoon, things would have gone much more smoothly.*****
However, for some reason that is beyond my understanding, they chose to completely ignore an incoming email with an attached deposit slip for over $1,500 from a customer that had been coming to them nearly every day for the past week. This is not good customer service.
If customers could track their holds in some way via the website, problems like this would be completely eliminated and the level of customer service would increase tenfold to a mutual benefit. Barring that, more timely emails...better yet, not ignoring them to begin with...would go a long way by itself.
A key aside: I was reached out to (with perseverance) by representatives from both Bitquick.co and Athena Bitcoin the next day. They have made it clear that they intended to right any wrong I felt had been done to me. They did, in fact, send my BTC...not only minus fee, but with a .05 bonus.
John - June 21, 2016
Chad (BitQuick Team) - June 21, 2016
DegenRegen - June 21, 2016
These two con artists have stolen $1511 from me. After several semi successful buys through their service, today I deposited $1511 into an account at a Credit Union Branch. Upon placing the hold, I didn't receive the email but the site confirmed my hold...this has happened before and "support" had me just email in the pic of the deposit receipt and explained that they were sorry but the system just didn't send out my email this time.
I did that this time. I deposited $1,511.96 into the account as instructed and emailed the receipt in. Hours later I hadn't received confirmation of them even getting my email, so I inquired. Heard NOTHING back. Inquired again...this time, "support" says, "we're sorry, we don't have any record of a hold placed from your email today...which email did you use?"
No big deal, this is EXACTLY what happened last time and I just gave them the info on who's account I deposited into, the amount, etc and they were able to quickly find my order and payout my BTC. NOT THIS TIME. I responded with said information and hours have gone by now with no response.
I've sent multiple emails and these two scumbags are ignoring them. I'm contacting the authorities and spreading a word of warning to everyone I can. These two con artists selectively steal from customers.
Docwoo - June 18, 2016
Heydoc - June 18, 2016
satisfied customer - June 17, 2016
Sal - June 16, 2016
coachk - June 14, 2016
very fast very simple and discreet
are the rates being reflected by the past security issues?
C. McCoy - June 13, 2016
Awesome! - June 9, 2016
coin - May 18, 2016
here is how to safe guard your money.
if you didn't click anything in trollbox and you're not running a zombied botnet computer and you're still getting funds stolen, then yes, btc-e is insecure either it's API is cracked or owner possibly stealing (unlikely, why would they do this). if you clicked trollbox links you owned yourself there's nothing they can do. there's a guy in trollbox right now pasting in exploit links inside imgur pics
they're also posting same images and flash vids full of malware to reddit as well. ppl are also doing dumb things like using a similar name in trollbox that is close to their email, so they just need to brute force your email while you trade and if you don' t have gmail 2-factor set up p0w all your coins are gone
- use 2 factor ID for your email, and on btc-e
- use different passwords
- don't use same name in trollbox as your email root
- don't click on anything in PM or trollbox
- install noscript and enable it only for certain sites you trust.
trade on well known U.S based platforms. This is very expensive lesson for me, PLEASE!!. WITHDRAW NOW. BYRW
Adam K - April 4, 2016
I've had funds transferred without being paid, and being told it was not their fault they released the funds without the deposit.
However, research the company - it's two students running the site from a virtual office.
SERGEY1975 - April 4, 2016
btc1.joomla.com - March 15, 2016
best-wallet.com - March 13, 2016
BTC1 - March 11, 2016
Jorge - March 11, 2016
Michael M. - March 10, 2016
Celly - March 9, 2016
Juan A - March 5, 2016
Levi - March 5, 2016
HilS - March 4, 2016
RS. Duley - March 4, 2016
Evan - March 2, 2016
Jack - March 1, 2016
Wayne - March 1, 2016
Vaughn - March 1, 2016
Anon - March 1, 2016
Kevin Lewis - February 29, 2016
Dave P. - February 28, 2016
Austin Vasquez - February 27, 2016
Nat O. - February 27, 2016
Highly recommend BitQuick to all your friends and family.
Will repeat again! Its a given!!
Rgj - February 26, 2016
C.M. - February 25, 2016
Tim Wilde - February 25, 2016
Mr.Bean - February 25, 2016
Adam - February 19, 2016
Rather not share - February 18, 2016
Vaughn - February 16, 2016
MDMenzel - February 16, 2016
DigitalGangsta - February 16, 2016
Austin - February 16, 2016
CofeeintheJar - February 13, 2016
James A - February 6, 2016
Ed - February 5, 2016
EG3 - February 3, 2016
MDM - February 2, 2016
John S - January 25, 2016
Jack - January 22, 2016
Jack C - January 22, 2016
Brandon - January 20, 2016
DasPops - January 19, 2016
C - January 9, 2016
jj - January 7, 2016
Chanel East Coast - December 31, 2015
Steve - December 30, 2015
EJR - December 29, 2015
Jennifer - December 18, 2015
Micky - December 16, 2015
Had my bitcoins within an hour of purchase!
ash - December 15, 2015
Sam - December 14, 2015
john - December 10, 2015
owen brown - December 7, 2015
coach49 - December 3, 2015
Badweeds561 - December 3, 2015
SeanWZLin - December 1, 2015
Spaziom - November 29, 2015
Excellent service - November 25, 2015
Orlando - November 21, 2015
Shae - November 20, 2015
Jesse - November 19, 2015
Jay - November 18, 2015
Nixken - November 17, 2015
vaughnjb - November 17, 2015
ripped off - November 9, 2015
John - November 7, 2015
kh - November 4, 2015
firstflyover - November 3, 2015
Uhalo - November 2, 2015
Boogie - October 29, 2015
RP - October 27, 2015
Frank S - October 24, 2015
Chris Ray - October 22, 2015
Corporative - October 20, 2015
Mother of 7 - October 19, 2015
me1 - October 19, 2015
therealmrsjones50 - October 19, 2015
Henry Zeylikovich - October 19, 2015
Kyle - October 17, 2015
The Messenger - October 8, 2015
FREE BTC :) - October 3, 2015
David - October 2, 2015
me - October 2, 2015
SAL - October 2, 2015
Seth - September 29, 2015
The guy - September 29, 2015
doesntmatter - September 28, 2015
Tony - September 28, 2015
Jack - September 26, 2015
steven - September 25, 2015
Jeremy - September 25, 2015
johbn - September 25, 2015
Hasnao - September 25, 2015
toadinohio - September 23, 2015
Charles - September 22, 2015
Tony - September 22, 2015
Zach - September 22, 2015
Carter - September 22, 2015
Josh - September 19, 2015
Charles Golden - September 19, 2015
3 orders - September 18, 2015
Charlie Quigley - September 18, 2015
INEEDMONEY1 - September 17, 2015
Riz - September 16, 2015
DKJ - September 16, 2015
I only recently became aware of the benefits of using Bitcoin, I've been briefly aware of the institution. I'm not tech savvy in any way, born in the 90's - attended medical school, never had time to learn much about it (I've got like 5 apps on my phone, haha) and this service is amazing. It's incredibly simple to pick up and effective for efficient purchase and sales of bitcoin. It has eased a lot of my tension with those processes. I suggest piciking Bank of America options for purchase and sale, they've got the simplest manner of purchase when depositing funds to the vendor accounts, especially convenient for others in my position.
I've had a few issues due to my lack of skill with tech and beginning naivety to the process. I've always been distrustful of just having direct email communication without a phone number for online support but in the few blunders I've made the support team they've had responses incredibly promptly and solved said issues - each inquiry was solved in less than 15 minutes.
I'm quite satisfied, truly very appreciative of the amazing platform and great service, and I recommend this to everyone interested in bitcoin purchase and sale.
I'd give it 10 stars if that was an option
Don't matter - September 15, 2015
latosha - September 11, 2015
Chip - September 10, 2015
Lou - September 8, 2015
brandon - September 4, 2015
Steve Skye - August 31, 2015
Ran cer - August 27, 2015
MichaelTunison - August 27, 2015
Gamerheadbits - August 22, 2015
Mike - August 20, 2015
JOZ - August 19, 2015
Joey - August 17, 2015
Robert Trosper - August 16, 2015
Matt Toby - August 14, 2015
Carrie - August 14, 2015
Michael D. - August 14, 2015
- August 12, 2015
They found the niche - August 12, 2015
Kathryn - August 12, 2015
All the transactions have all gone very smooth... keep up the good work!
Kathryn - August 12, 2015
Ninapie - August 12, 2015
Bungled the numbers - August 11, 2015
High fees - August 11, 2015
alex - August 10, 2015
tony - August 10, 2015
J - August 6, 2015
YFPC - August 5, 2015
Kathryn - August 4, 2015
BitcoinBird - August 3, 2015
Cherrismith - August 1, 2015
Girlsmith - August 1, 2015
- July 28, 2015
Chi - July 27, 2015
SenzuBean - July 25, 2015
Will continue to use this service in the future.
2 Thumbs Ups
- July 23, 2015
anon - July 21, 2015
Chris - July 18, 2015
Charles - July 15, 2015
Awesome - July 14, 2015
Scott - July 11, 2015
Daniel - July 10, 2015
Also good exchange rate.
John - July 9, 2015
Stone Barrington - July 8, 2015
Walter Harrsch - July 8, 2015
button, and then i was told the money i deposited was put in the wrong account.
after all was said and done the support at bitquick took care of it and my bitcoin was in my wallet.
thank you Bitquick you guys are great. your easy and fast and very user friendly. you get a five thumbs up from me. Keep up the good work.
Misc - July 7, 2015
John Comford - July 7, 2015
Overall, all else worked just fine and I will be using them again. Will disable adblocker and anything else which may be part of the problem.
Sean - July 6, 2015
Joe Willis - July 6, 2015
Bitquick.co - July 6, 2015
+ Will definitely be back and looking forward to using Bitquicks service again soon!
Bitquick.co - July 6, 2015
I have been messaging the admins for several hours and gave not even gotten 1 reply
Sean - July 6, 2015
Sent multiple messages with no response
garyt - July 1, 2015
cynical - June 27, 2015
john L - June 25, 2015
Gedion - June 24, 2015
every time the have constantly delivered on time.
Allen B. - June 23, 2015
elmx844 - June 22, 2015
Matthew - June 22, 2015
Dmars2001 - June 19, 2015
robboys33 - June 18, 2015
Robby - June 18, 2015
Sergey - June 14, 2015
Travis - June 10, 2015
Jerrod B - June 9, 2015
i screwed up and accidentally did a bank transfer ( well the teller did) and i still got my bitcoin in an hour.
will be back again!!
Joe - June 9, 2015
Paul - June 9, 2015
Ryan - June 8, 2015
mat420 - June 7, 2015
Chris - June 6, 2015
5/5, would use again and would recommend.
Josh (scammed) - June 6, 2015
scam - June 6, 2015
dp - June 5, 2015
Man - June 5, 2015
Calabaza - June 1, 2015
Anthony - May 28, 2015
StephenB - May 23, 2015
oneof3holes - May 22, 2015
John Hasserus - May 21, 2015
Simon - May 21, 2015
Thank you Chad for always responding quickly and answering any questions I had.
Ms. Smith - May 21, 2015
Awesome tool! Will recommend to my friends!!
globalnetwork - May 19, 2015
Rotten Apple - May 16, 2015
John - May 15, 2015
It was amazingly easy.
And I had a question about the process--- and all my questions were answered quickly and professionally.
I recommend this service/site. It is as easy as it gets.
May - May 8, 2015
After 2 days, everything was settled and my Bitcoins were deposited into my wallet.
Chad was very communicative and responsive to my issues via DIRECT email. I would recommend directly emailing them rather than their contact us email on their page.. that one takes forever to be responded.
After the confusion and delay, they did not charge me their fee and I am feeling much better.
Just make sure to follow their rules / guidelines carefully when you use, and it will go well.
I plan to use again shortly. Thank you
May - May 7, 2015
1. I bought a small amount of BTC. Everything went smooth and received my BTC within couple hours.
2. THe second one, I deposited the money, uploaded the receipt, received confirmation of my deposit and told I would receive my btc within 1-3 hours. Then, 15 hours later, I was emailed that there was a hold still because I didn't deposit it in time. I DID do it in time, rather in a couple of minutes actually. Been almost full day, received no bitcoins. This was for a larger amount $500. NOTHING!!!! Very pissed. The customer support email just told me to wait, and that they would update me with my status ( over 20 hours ago).... unprofessional. I even tweeted. received no response from them.
I do admit, my deposit was short $0.77 USD so I do expect them to lower the BTC for that, however... I am now out of my deposit which someone else has in their bank at a Wells Fargo account....
Adam - May 7, 2015
Kitty - May 4, 2015
Norman - May 4, 2015
Since my review I have had several emails with the company and they were quick to fix the issue.
After checking with the bank account holder and finding out that I had made the deposit into his account within the allotted time frame so they issued me the Bitcoins immediately. They waved their fee and gave me the rate for the time of the order. For whatever reason the upload of the receipt did not register in their system.
If I could remove the previous report I would.
Thank you guys for getting on top of this and sorting it out.
Not only will my next trade will be with you, but many more to come.
I think I'm going to like trading in Bitcoins.
Norman - May 3, 2015
I was one minute late on uploading the deposit receipt.
30 minutes later I got a cancelation of the order telling me not to deposit the money and that neither the owner of the deposit account nor Bitquick is responsible to me for the money or Bitcoins.
It also said that if I now uploaded the receipt within 24 hours of the cancelation then there would be an additional 3% charge plus the loss of the market moving against me.
I have now uploaded the receipt twice and emailed them three times with no response.
I can see in previous incidents of terrible ratings that this company doesn't respond emails.
I suggest to anyone to think twice about using this company. They have a lot of good reviews but when something happens that shouldn't happen they just don't respond. That is just gross negligence on the part of company that is claiming to be a major player in the exchange business.
I have no idea if I will ever get my money back or any Bitccoins.
José - May 1, 2015
dca - April 30, 2015
Abe in CA - April 29, 2015
Abe in CA - April 29, 2015
Bill - April 29, 2015
JBTexas - April 28, 2015
Rinish - April 27, 2015
- Overly amazing customer service
- Quick to work at resolving any issue
- And I have always received my BTC within the 3 hour window set used.
Any person who makes disparaging remarks about this company, in my opinion, or just ignorant people who are unable to calmly look at the role they may have played in issues with their orders. Jad and Chad are entirely transparent with its customer base and I am constantly singing their praises. It's easy to get scammed in the BTC community and this is the single most reason I won't go near another exchange or BTC vendor. Due BitQuick being a small company they create intimate relationships with their customers and I have no problem rewarding them by bringing my business back.
Capella - April 25, 2015
Actually beyond expectations because extra steps of clear yet personal and flexible communication were inserted so I felt even more trust -- yet the whole transaction STILL happened within hours.
AND: No fee surprises or anything of the sort at the end.
Smooth safe sailing the whole way.
TMan - April 23, 2015
Akaman Duche - April 22, 2015
I like their seller guarantee, which is a big jump up from Localbitcoins.
I have used BitQuick for a few weeks now and will definitely continue using them.
Will - April 21, 2015
Some Guy - April 21, 2015
Cornelius - April 18, 2015
You guys fuckin rock!
Bill - April 17, 2015
Joe - April 16, 2015
john L - April 13, 2015
john L - April 11, 2015
Tom - April 11, 2015
Chris - April 10, 2015
D Walters - April 6, 2015
Mike - April 3, 2015
Lobster - March 30, 2015
I have used BitQuick a total of seven times I believe and they have been helpful every time.
Ryan Romero - March 27, 2015
Larry Simpson - March 26, 2015
nycto_venture - March 24, 2015
Josh - March 23, 2015
Dave - March 21, 2015
John - March 18, 2015
Nobody Better - March 17, 2015
mike - March 15, 2015
lewfy - March 11, 2015
Derek Walters - March 10, 2015
This was my very first experience. The bank is a mile from my house. From deposit to online wallet was 2 hours exactly. I was so happy that it worked and that I had done it correctly!
There's definitely times when I need BTC as quickly as possible, and I'll be using this service again very soon. Exceeded all of my expectations.
steve - March 7, 2015
I got my coins in about 3 hours with no hiccups to speak of. I'm happy I didn't even need to make an account. I will be back in the future!
Major - March 4, 2015
Barry - March 3, 2015
Matt - March 3, 2015
oppenheimer89 - March 3, 2015
DaCu - February 23, 2015
Sean - February 14, 2015
- February 7, 2015
Matt - January 30, 2015
Lee - January 28, 2015
Lobster - January 28, 2015
I will be using these people again without a doubt.
Great work Guys!
nick - January 15, 2015
wineman - December 28, 2014
Chad (BitQuick Team) - November 5, 2014
-Joe, you mentioned the handful of previous reviewers that stated they never received their BTC. I can assure you that each of them have received their BTC since those reviews were posted. We have a customer support team that manages issues around the clock, so for nearly every order coins are always delivered within 24 hours (usually within 3). Dave's issue has now been settled, and his BTC have been sent without a fee.
-You can verify that we are sending coins to our customers via our API:
Current reserves (you can look up each address to see where coins have been sent): https://www.bitquick.co/apisell.php
Completed orders (all orders that have been fulfilled): https://www.bitquick.co/api.php
You can see all transactions that are sent out from our escrow addresses.
-We are not responsible for the volatility of Bitcoin. The price can both increase and decrease. If we experience delays and are unable to send a buyer their coins within 3 hours, we will usually waive our service fee. The price has actually increased within the past 24 hours as well.
Andrew, I would just like to say that your claim about our upload page is completely unfounded and has no basis. The page is fully functional, and is used by customers multiple times a day.
My apologies for not posting a response earlier, but remember that I can always be reached via email at email@example.com and our support can be reached at firstname.lastname@example.org. Our CEO's email is email@example.com.
ZA - November 5, 2014
Mike - November 5, 2014
Andrew - November 5, 2014
I'm very sorry to tell you, but you have probably been scammed. BITQuick looks like it turned out to be another gox that started out legit, but then selectively stopped paying some users. It's only a matter of time before they stop paying all of them.
Just take a look at some of the recent reviews below. Even giving BITQuick the benefit of the doubt, they are withholding the BTC people buy for WEEKS or MONTHS. There's nothing "quick" about bit "quick".
An interesting thing to note is that they only appear to be scamming buyers at the moment, but I'm not sure why. It could just be that no sellers happened to post here yet.
Apparently, they designed their website to make the upload page you are describing disappear and then they do not respond to emails. That sounds like the issue you're facing. It's a clever scam, I'll give them that.
Joe told them about a bug in their emailing system that they acknowledged and claim to be fixing but in the mean time, they just ignore people like you as the price drops.
There are many users below who got scammed, so I can't imagine how many there are total that just know about this obscure website.
It's been almost a week and nobody has responded to that Joe guy with his 4 simple questions, so hard proof that they ignore people is now here publicly.
I've been following this ever since dave posted on another site linking here with his story. The address dave said he gave them is 16eHFg1HX5soEnYoz2QTemocm3VgaKZDRV and he said he ordered 1.9BTC.
Dave, was 1.9BTc before or after the fees? You didn't say.
My advice to anyone here: Until they can prove they sent out BTC to EVERYBODY that bought it, I wouldn't touch this site with a 10 foot pole. Don't say I didn't warn you. Calling it here: "Sorry our coins were hacked" in 3 months.
If anyone has been scammed, please post your BTC address here and how much you are out, so we can at least get a list to verify if they actually sent the money or not.
ZA - November 5, 2014
Larry - November 4, 2014
Anonymous - October 30, 2014
No other information regarding their "mishap," that's all I got from them. Will update if anything changes.
Joe - October 30, 2014
Thanks for the feedback, it's super helpful! I'm very glad that you received your BTC! It is still a bit troubling to me, however, that it took so long. Their website clearly states that 3 hours is standard, but they always send within 24 hours. For a currency as volatile as BTC, time is critical. Did they say what the mishap was? Their release time in the past was very fast, but lately more and more users seem to report issues. I was very satisfied with the service I received a while ago, so I just hope this is not a sign of a more serious problem.
Chad, you may disregard my questions regarding Anonymous since the email issue fortunately did not affect him. However, the other 2 users mentioned below (stillwaiting and dave) still appear to have outstanding claims of BTC not received. I assume that "Unhappy customer" is the same as "stillwaiting". Also, there are other customers from a few months ago with similar claims. Were these issues resolved as well?
Anonymous - October 30, 2014
Anonymous - October 30, 2014
I for one did receive the entire amount of Bitcoin that I was supposed but still do not know why it took so long for BitQuick to send it over after I made my deposit and uploaded my deposit receipt less than an hour after placing my order. I did reply to the email I had received from them informing me that Bitcoin had been sent as to why it took so long, but unfortunately I am still waiting for a reply.
Joe - October 30, 2014
Thank you for your response! I'm looking forward to seeing this change to help improve security! Glad I could help! I will personally be holding off to buy more until an email confirmation link is implemented, but I'm glad that it's on the way!
Can you please comment on the order status of "dave", "stillwaiting", and now more recently "Anonymous"?
It's been multiple weeks since we've heard from 2 of these customers, so I assumed that their issues have since been fully resolved, but neither they nor you posted here to confirm this. (This is a review site after all and not a forum, so I realize that 99% of people don't return here for a followup after posting.)
I would have also asked dave in the thread he created on another site that linked to this, but that seems to have been deleted for some reason, maybe by a mod. The address he posted there does not receive any BTC yet either! (Yet another reason I love bitcoin - all transactions are public.)
All 3 of these users sound like they have a similar issue contacting you and there are no signs that they have received their BTC. They claim to send you messages, but do not receive any replies. If my theory (from last week) is correct, then this is due to an issue with your website that you are in the process of fixing and therefore it should be resolved soon.
However, in the mean time these users appear that they still may have outstanding BTC.
Can you please answer the following questions to help ease the minds of all of your customers that are reading these posts but may now be afraid to use your service?:
1) Did all 3 users receive 100% of the BTC they ordered (minus the fee of course)? If not, who did not and why?
2) Why did they not receive their BTC in the first place? I agree that some claims dave makes may be a bit over the top, but he is definitely correct that your website states a 24 hour max wait time. This should be more than enough time to confirm a cash deposit.
3) After you fix your website to confirm email addresses for future users, this issue should be completely resolved, except for the 3 users above who may still be affected. What are your plans for the users who were affected by this issue that you no longer have a secure way of getting in contact with?
4) How many buyers (including the 3 above if applicable) currently have an outstanding BTC order for over 24 hours?
I personally feel that bitquick is at fault, but as long as the issue is fixed ASAP and you fairly compensate any affected users, then you would probably be fully redeemed in the eyes of the community. Mistakes happen, but people tend to be pretty understanding as long as the resolution is fair. Most people are reasonable, but they just don't want to be goxxed. Temporarily halting buy orders may also be a good idea until the issue is fully resolved, in order to prevent future users from having this same issue (and thus piling on more issues for you to deal with).
Forgoing the 2% fee sounds like more than fair compensation, however I (and probably others) just want to make sure that the 3 users above actually received their BTC. (Debating between 98% or 100% is meaningless if the customer actually receives 0%.) If fellow customers don't receive their BTC, then we become afraid that the same may happen to us.
In the end, this unfortunately appears to come down to a poorly planned protocol for contacting customers, but I am glad that you are working to fix this issue. Best of luck with your business and I hope that the customers are all fairly compensated (especially since the price has gone down so much since their original orders)!
Dealing with a new company is always risky, especially in this business. You've built up trust with me, but you are slowly losing it. I hope you can respond to the above questions to help instill confidence in me once again.
Thanks for your time and the wonderful past experiences!
Anonymous - October 30, 2014
Anonymous - October 30, 2014
wldman92 - October 29, 2014
Chad (BitQuick Team) - October 24, 2014
You have made several comments, accusations, and allegations in your previous reviews, all of which are either blatantly untrue or entirely misleading. I will make sure to address your comments, but I would first like to resolve your BitQuick order and have your coins sent to you as soon as possible. This has been our intention since October 18.
First and foremost I would like to say that I am very sorry that you have been so inconvenienced by this situation, it is unfortunate to hear that you were unable to make the deadline for your purchase due to not receiving your BTC on time. We have been trying to contact you for the past four days as well, beginning 15 minutes after you uploaded your receipt. We did receive each and every one of your emails, and responded to every single one. There was a total of 7 emails that we sent out when trying to reach you over the past four days (we sent from a couple different email addresses as well), and we have not received a response to any of them or even acknowledgement that you have received them. It would appear that your email address is either bouncing emails that we send to you, or they are going to your spam folder (which I would recommend you check if you have not done so already). We do not have any known alternative email to reach you at. However, due to being troubled by not being able to reach a frustrated customer, we even sent out a tweet to all of our followers reminding that it would be wise to try contacting us with a different email if you do not receive responses promptly (or at all). That tweet is still there, you can view it on our page @Bitquickco. We are ALWAYS here to respond, and usually attend to emails within at least 15 minutes or so after we receive them. Please try contacting us at firstname.lastname@example.org using a DIFFERENT email than the one that you have been using for all previous communication attempts, and we will have this resolved as quickly as possible.
I would now like to turn to the numerous scam/fraud/legal allegations and and comments that you have made about our company, addressing first the suggestion that we "scam" people by not responding to them and running away with their money. This is 100% false, and could not be more false. We have been operating for over a year, having served 6,328 customers as of the writing of this post. Aside from you, all of those customers have received their Bitcoin as promised (just to clarify, you WILL receive your coins once we are able to reach you). We have always operated as a fully legitimate and honest business, and strive to have a strong and visible presence in the Bitcoin community. You can meet us in person at our Columbus Bitcoin Meetup (found on meetup.com), and we have even attended two recent Bitcoin Conferences (BTC Chicago, Cryptolina), having presented at and sponsored one of them.
Our reviews on this site are absolutely not fabricated. They are real testimonies from real users reflecting real experiences. As you can see, some are negative. The negative experiences often involve either miscommunications similar to the one that you have encountered, or delays due to unique or extenuating circumstances. We provide a link of this page to all of our buyers after they complete a purchase, and to sellers as well. We treat this page as a forum for discussion, communication, and feedback. We are constantly looking to actively and aggressively improve the experience of using BitQuick, and BitTrust acts as a gateway for that. We want to know about the issues that users have when using our service so that we can fix them. We not only want to know what works, but also what doesn't. Positive feedback is great, but more than anything we are grateful for each and every comment that has been left here, as they have all helped us to better our service and allow for a continually growing and successful business.
The Bitcoin space is still very young, therefore there is still much uncertainty regarding regulatory and legal matters across the globe. As you may know, an extended commenting period had been given for the recently proposed New York regulations, and the Canadian Senate has suggested at their recent session that they wait for 5 years before making any definitive rulings on Bitcoin or Bitcoin businesses. After having sought legal counsel from several lawyers, as well as having listened to the public comments and guidance of many prominent and influential members of the Bitcoin community who are currently working with governmental bodies to classify and regulate Bitcoin in the U.S., we have been advised that we should hold off on making any definitive decisions regarding registering as any sort of MSB until further (and more clear) guidance is issued by the federal government for companies that only deal with cryptocurrency. We do not handle any FIAT currency, only cryptocurrency. Because there have not yet been any definitive federal rulings regarding businesses that operate according to our model (LocalBitcoins operates the same way), we are holding off on making any definitive decisions yet, as mentioned. We do not trade any cryptocurrency or USD; we simply act as an arbitrator in order to make sure that customers receive their Bitcoin safely and quickly by publishing proof of our Bitcoin holdings and sending Bitcoin to buyers as soon as they pay the seller for them. We are still a small company with a small team, but we do plan to greatly scale our operations, as well as our fraud-prevention measures. At the moment we are doing what is necessary to protect both ourselves and our sellers from fraud.
As mentioned, we are a very open and public company and can be reached via several methods. You can direct-message us on Twitter, Facebook, and LinkedIn, all of which are in the header of our site.
If you would like to reach either of the administrators of our site, please contact either email@example.com (CEO) or firstname.lastname@example.org (COO). Although we did do our part in extensively attempting to contact you, we would like to waive our 2% fee for this purchase due to what has been an unfortunate and surely inconvenient experience.
Joe - October 23, 2014
These users claimed that they did not receive replies to their support requests in any reasonable amount of time.
stillwaiting was waiting for over 1 day and dave was waiting for 4 days.
BitQuick.co does NOT verify your email addresses with a confirmation email when you buy from them!! This is SUPER DANGEROUS especially when dealing with someone's money!
There's a reason every other website in existence has a link that you must click to confirm that the email address you typed was correct.
Normally BitQuick.co releases the BTC quickly, but if there is some issue with the deposit and they need to contact the buyer, then there's no way to do so.
Buyers should not lose their money due to a typo - that is crazy. BitQuick.co would be 100% at fault here, but at least it's an easy fix.
If stillwaiting and dave were sent an email to an address that was incorrect, then there's no way for bitquick.co to get in touch with them.
Bitquick.co also removes their file upload page after 3 hours and users don't actually have an "account" on the website. Instead, their only proof of purchase is an order confirmation number.
This is a TOP PRIORITY to fix! It's very easy for a mistyped email to be listed in your autofill browser settings. This is an absolute nightmare waiting to happen. BitQuick.co, can you please comment if the above info is correct? Do you let users deposit without confirming their email address doesn't have a typo? Were any of your customers affected by this?
I suggest buyers wait until this is resolved, or at least make sure your email is correct.
kevin - October 22, 2014
i can say that i personally have had no issues with them, so i know that they don't scam everyone.
i never sent them any support tickets and i did receive confirmation emails, so i'm not sure what that issue is.
on oct 11 it looks like someone (not me) had to wait 16 hours.
on oct 12 someone else (also not me) waited 24+ and may have still not received their btc.
i was considering buying a little bit more, but now i'm having second thoughts. (a proof of reserve doesn't stop an exchange from outright stealing)
regarding the msb license, where can you check this info? not saying that i don't believe you, but i do want to see proof that they don't have the license before making assumptions.
if they really don't have a license, that's very scary. they are absolutely running an exchange and are required to have one.
to avoid legal trouble they really should send all btc they currently owe, close shop, get a msb license, then reopen.
bitinstant and mtgox also did not register and we all know what fincen did to them. yes those were bigger fish, but it's still illegal as a small guy.
after reading some more pages on the bitquick.co site, i see no mention of a msb, yet they request gov id as if they were registered.
i don't think they realize that if they don't have a license but still follow the msb rules, they will still be in huge legal trouble.
they will probably be in MORE trouble actually since they request gov id and subject customers now to identity theft!
one reason the msb license requires the business owners to give their own id to the gov is to prevent them from committing identity theft of their customers!
it's actually illegal in some areas to request id without a proper license.
to be honest, i'm not sure why they are afraid of money laundering anyway. their liquidity is way too small for that to even matter (far below the $10,000 threshold)
they should be more afraid of running a msb without a license and then having the balls to request id (and possibly commit identity theft).
i'm really glad that i did not have any issues, but this does not look good and i consider myself lucky
dave - October 22, 2014
This is a US based company. I checked with FinCen and they are NOT registered as a MSB!
The issues I'm having seem to be exactly what a MSB was created for - to make sure an exchange doesn't run off with money of a customer!
The MSB puts strict protocols in place to prevent fraud and to make sure a customer will receive their money.
For those that don't know, a MSB classifies anyone who is involved with a virtual currency like bitcoin as either a "user", an "exchanger", or an "administrator". If you ever hold a private key for bitcoin, then you ARE one of these three according to FinCen.
The bitquick website says they are NOT considered an MSB, but FinCen could not be more clear about this. They are violating both the letter and the spirit of the law.
Let's take a look at these classifications as defined directly from FinCen:
1) "A user is a person that obtains virtual currency to purchase goods or services."
2) "An exchanger is a person engaged as a business in the exchange of virtual currency for real currency, funds, or other virtual currency."
3) "An administrator is a person engaged as a business in issuing (putting into circulation) a virtual currency, and who has the authority to redeem (to withdraw from circulation) such virtual currency."
Out of order, let's decide where bitquick.co falls:
Re: 3) Bitcoin is unique in that it is decentralized and therefore has no administrator. Therefore they are not one of those.
Re: 1) They are not obtaining bitcoin to purchase goods or services. That is what I am doing as a customer.
Re: 2) They ARE engaged as a business (They're a registered LLC). They ARE engaged in the exchange of virtual currency for real currency. Therefore they ARE considered an exchanger.
Further down in the FinCen guidance it also states:
"An administrator or exchanger that (1) accepts and transmits a convertible virtual currency or (2) buys or sells convertible virtual currency for any reason is a money transmitter under FinCEN's regulations, unless a limitation to or exemption from the definition applies to the person."
Even if the bank accounts are not theirs, they act as a custodian for the BTC. They fully control the private keys of the BTC. They are therefore an exchange that "accepts and transmits" a convertible virtual currency (they accept it from the seller and transmit it to the buyer).
Also under the de-centralized virtual currencies section:
"In addition, a person is an exchanger and a money transmitter if the person accepts such de-centralized convertible virtual currency from one person and transmits it to another person as part of the acceptance and transfer of currency, funds, or other value that substitutes for currency."
They absolutely do accept virtual currency from one person (the seller) and transmit it to another person (the buyer). They do so as part of the acceptance and transfer of currency or value that substitutes for currency. (Bitcoin is considered a "substitute" for currency acording to FinCen.)
I have my own personal opinions about the FinCen guidance (ones are probably identical to most people here actually), but I wanted to state the above based on the "letter and spirit of the law" without bias.
It is illegal in the US to operate as an exchange without a license. They proudly admit that they have been doing this for over a year.
While I admire their entrepreneurial spirit, they should probably realize that the reason many people decide NOT to create an exchange is due to the HUGE cost associated with the MSB regulations.
These regulations have VERY steep fines and prison time associated with violating them! I do not want to see these young men go through a huge legal battle, but bringing their lack of a license to the attention of authorities may be the only way to receive my BTC. It would be quite unfortunate however they really did bring it upon themselves.
dave - October 22, 2014
From their FAQ:
"It's been more than 3 hours and I haven't gotten my Bitcoin yet! What do I do?
Although we have a standard wait time of 3 hours for receiving your Bitcoin, we are sometimes not able to process orders as quickly as we’d like if we encounter delays. 3 Hours is our standard processing time, and we will usually be able to get your coins to you before then. If it takes longer than that, please hang tight! We’ll have your coins sent soon. We will always send coins within 24 hours if proper payment is made on time and correctly."
IT HAS BEEN MORE THAN 24 HOURS! MY PAYMENT WAS MADE ON TIME AND CORRECTLY!
I wanted to buy something that was on sale with bitcoins, but now I got scammed instead.
I followed their directions EXACTLY. I triple checked the name and account number and the teller even confirmed that it was correct.
I used their own tool to submit a receipt to them well within the allowed time. After not receiving payment as quickly as others (3 hours), I began to get worried.
I have not even received as little as a confirmation email from them.
I recall seeing people on localbitcoins write "No Returns" on their receipts. I found it odd that there was no requirement to do this on bitquick.co, so I took it upon myself do it anyway and give them another copy.
Their upload system no longer worked so I sent them a link to the image.
Still no BTC and no response.
I decided that maybe they wanted a photo instead of a scan of the receipt, so I took a couple photos.
Still no BTC and no response.
I then sent multiple messages requesting that they either release the BTC or tell me what the problem was.
Still no BTC and no response.
By now it's been almost 4 days.
There is absolutely no way that I can reverse this transaction - the deposit was in cash, the receipt says "No Returns" in multiple places, and it's 4 days after the deposit was originally made.
When I placed the deposit, the teller told me that the funds were available instantly. This means that the account holder can withdraw them right now. They have no risk of reversing the funds.
I am just a regular honest guy who wanted to use their service, but got screwed.
Based on the other comments here, it seems like they used to have high quality service, but lately they stopped caring. It is possible that they are also selectively scamming their users. Also, due to the large number of positive comments here compared to elsewhere, it is possible (but not provable) that they made the comments themselves. Be very careful with these guys.
I have not yet filed a formal police report. I figured that just maybe support is not available on weekends.
However, if I don't receive my BTC or a refund today, I will probably be filing one sometime later this week or possibly the weekend when I have more time.
My local police department does not seem to know too much about financial crimes such as these, so I'm not sure who they will refer the case to. This also may be something their district attorney in Ohio would handle.
Just to clarify: I'm not posting this to get help, pity, etc. since this is just a review site. I'll post on a forum elsewhere for help. I'm posting it to caution to others about a possible long con. :(
not sure why my review isn't posting - maybe i need to give them a better rating to be seen wow
kevin - October 22, 2014
happy person - October 17, 2014
Darren G. - October 16, 2014
can sell 3-4 btc/day at 5% above market, cash deposited into my account. never going back to localbitcoins.
stillwaiting - October 12, 2014
Unhappy customer - October 11, 2014
Unhappy customer - October 11, 2014
Jerry.Delicious - October 8, 2014
KB - October 7, 2014
Queems - September 30, 2014
Bluemustang - September 25, 2014
Anonymous - September 5, 2014
ds45r - September 3, 2014
N - September 3, 2014
Ronei Dasilva - August 12, 2014
Few months ago, I did use them as buyer was perfect, but now did try as seller, their rules is only cash deposit that is a FcK lie, when I got the email that was asking me to confirm the deposit, the first thing I did check my bank account, and there was a pending balance (pending is mean no cash deposit), and send them an email telling that, they even give me the right to proof it, they just release the coins and period. This thing just happened few hrs ago from now, so hope those 2 deposits will not return after 5 business day, if so will do another review.
So now sellers is in your hand, if you want to lose your coins go ahead and do it there and good luck.
Jim - July 30, 2014
NameDeclined - July 29, 2014
Keshia Marie - July 23, 2014
ballin collin. - July 10, 2014
Tee Bee - July 8, 2014
Aspasia - July 4, 2014
Devin - June 25, 2014
Antoine G - June 24, 2014
BG - June 21, 2014
JGB from Texas - June 19, 2014
Gabriel - June 17, 2014
The support team actually took time to make sure I have the private key before sending over the coins.
Nick - June 14, 2014
Gentry - June 14, 2014
Anon - June 14, 2014
ed - June 13, 2014
Gentry - June 13, 2014
would use again! - June 7, 2014
mr doopenstein - June 5, 2014
LilBit - May 28, 2014
TL:DR-First w transactions didnt go through because bank had secret reasons(IMO they saw the words Crypto and wouldnt proceed).2nd attempt at different branch worked for the account without Crypto in the name.However I couldnt get photo uploaded in time.Got a ban for unfulfilled Holds.Explained myself got prompt and courteous reply.Unbanned.Made another Hold(with account that had only a name attached,no BTC or crypto).Went to bank worked like charm.Received coins from first Tx in less then 2 hours and Received coins from 2nd larger Tx in 17 MINUTES.EXCELLENT company will see y business again.
1 LINE SUMMARY-Courteous,Helpful,Prompt and Professional-5 Stars
Jake H - May 22, 2014
John Doe - May 19, 2014
R. G. - May 19, 2014
Danny - May 13, 2014
cdoni - May 6, 2014
BitQuick.co Support - May 5, 2014
Phil - May 5, 2014
Julia - April 30, 2014
Johan - April 28, 2014
Trevorr - April 28, 2014
5 Stars!! - April 28, 2014
J. McClure - April 24, 2014
Jon T. - April 24, 2014
bitquick User 1 - April 21, 2014
Would and will recommend to anyone looking to get coin that does not have a strong localbitcoin community.
jjjones - April 14, 2014
Lorraine D - April 9, 2014
What's really great about this service is that BitQuick acts as an insulating party (or interface) between you and the buyer/seller. Why is this great? Because it removes any hassle or stress that might occur if one had to deal directly with the counterparty (buyer or seller). BitQuick's staff are excellent at spotting potential issues (read: potential scam attempts or errors) that a regular person might miss if they had to deal direct with the counterparty. This particular aspect is what makes the service stand out from say, a LocalBitcoins. Read a LocalBitcoins forums about the various scams that have been pulled on both buyer and seller alike. Such things don't happen with BitQuick.co.
All in all, whether you're a Bitcoin veteran or noob, BitQuick is the perfect platform to conduct Bitcoin transactions on.
btcbuyer - April 1, 2014
Seller's - March 31, 2014
Will use again in the future and recommend to friends.
Guy Smiley - March 20, 2014
Average Joe - March 20, 2014
Matt D. - March 13, 2014
Matt - March 11, 2014
Joe Gartrell - March 5, 2014
M. Richards - March 4, 2014
I have utilized BitQuick for sales several times; this is the best company to sell coins thru without a doubt. Services are expedient, the system is fairly simple to use, and their response to customers queries is immediate.
...you folks have the best customer service of any business I have worked with in over a decade! I will definitely and very strongly recommend your companies services to all of my friends, colleagues and business affiliates.
Doug - February 27, 2014
I wanted to buy something on tigerdirect and decided to try bitcoins. I found an OK price on bitquick.co, held the order and drove the the bank five minutes away. Deposited the money and emailed the receipt. The bitcoins were transfered and I made the purchase on tigerdirect.
I was initially annoyed that I was paying about 9% (1% fee + the order I picked was 8% over the market rate) more but then I realized I had just made a purchase online with almost no risk. Yes I risked the money I put in the bank but as soon as the transfer went through, that was gone. I don't have to worry about giving exchange websites my ID and personal information or tigerdirect's handling of my credit card. I paid cash for something online and it was great!
Pharoah L. - February 25, 2014
Darden Walker - February 24, 2014
JR - February 14, 2014
DUB N URB - February 13, 2014
Aye Nguyen - February 11, 2014
L - February 8, 2014
At first glance, the process may appear to be a bit arduous, but it is very simple and easy once you get the hang of it:
(1) Choose a seller and place an order through the website (choose one with a bank that has a branch near you and do it during normal business hours because you only have 6 hours to go deposit the money in-person).
(2) BitQuick sends you an email with the seller's bank account info.
(3) You go to the bank and fill out a deposit slip (just write the account name, account number, and amount to deposit).
(4) Go to a teller and hand them the cash and the deposit slip.
(5) Teller gives you a receipt. Take a picture of the receipt with your smartphone and email the picture to BitQuick.
(6) The promised bitcoins appear in your wallet within an hour (in my case, the bitcoins appeared in a few minutes)
Rudi125 - February 5, 2014
Great Service - February 3, 2014
Ian - February 1, 2014
Greg - January 31, 2014
Had a few initial problems probably of misunderstandings by both parties but QUICKLY and fairly resolved. Will use again hate to be a test subject with a new service.
Tom Oti - January 29, 2014
Daniel - January 29, 2014
Matt - January 28, 2014
arelina81 - January 26, 2014
Austin - January 25, 2014
David Messina - January 25, 2014
BOB DOLE - January 23, 2014
Joosep Hint - January 23, 2014
Matteo - January 23, 2014
I really like this service! 5 stars!
Devin - January 22, 2014
Put your trust in bitquick. You won't be sorry.
Anonymous - January 22, 2014
Great - January 21, 2014
Michael - January 20, 2014
I needed to make a transaction to be completely quickly and the service is almost instant.
I will continue to always do business here. Thank you!
Cj - January 20, 2014
jobu1342 - January 18, 2014
Bitcoin.co is definitely not "the other guys".
Like other reviewers, I have found transactions to be quick and simple, and the admins responsive to questions about transactions and even to "why" questions. If I recommend bitcoin to someone, a BitQuick.co recommendation is quick to follow.
Derek - January 17, 2014
One of the best things for Buyers is that they can go to any branch of the bank noted on the seller's listing. That's any branch in any state where the bank operates. It's great for sellers because it increases the amount of potential buyers.
Another great feature for sellers is that not only can you set fixed price, but you can also set a dynamic price. A dynamic price can be set at +/- any percent based on a few BTC market prices. For instance, a seller can set their price to be 7% below MT.Gox last price or 24hr average. Then the price of the seller listing will adjust accordingly and continually.
Overall AWESOMENESS. Recommend over exchanges like Coinbase or CampBX.
Nathanael - January 17, 2014
I was wary at first that something might hold up the process and complicate matters, but not with this bitquick!
I can only recommend them, I'll keep using their service in the future.
Nico - January 17, 2014
HB13 - January 15, 2014
nair - January 14, 2014
A person - January 14, 2014
Somebody - January 14, 2014
jb - January 13, 2014
richard J - January 10, 2014
Tim Bob - December 27, 2013
Will use again.
James Richardson - November 9, 2013
Gai William - October 7, 2013
ixly - October 2, 2013
Le Andere - October 2, 2013
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