A hosted web-based E-Wallet used for sending, receiving and storing bitcoins. This is not to be confused with the data structure in the blockchain which is also named coinbase.
The service aims to be the easiest way to get started with Bitcoin. Its service is modeled to provide an experience familiar to those who are comfortable using PayPal.
ReviewsWrite a review
Dan - April 19, 2017
Summed up in three words - DO NOT USE!
Mari - April 9, 2017
Thuy Le - April 3, 2017
Raphael - April 3, 2017
My account was closed and locked by Coinbase 30 minutes after I opened it.
I have a couple other accounts with bitcoin exchanges already, but after reading that coinbase allowed credit card purchases, I decided to give them a try since I wanted a quick turnaround on my purchase and did not want to wait a week for a wire transfer to clear.
The registration process was quick and easy, and I went straight to purchasing bitcoin with a credit card. This is where the "Issue" began. There's a little text in the far right corner of that window that says "350$ dollar limit. Well it happens so that I miss typed my amount requested with my card and submitted 3500$. The next screen after submitting that amount was a notice saying my account was being closed for "terms of service infringement", which is vague and disturbing.
What had I done wrong exactly to deserve this punishment? Since I wasn't explained, I decided to send customer service an email, requesting the reason for my being shut out. I also argued to have my account examined and reinstated, feeling this was some kind of mistake. I waited 2-3 days for a response, which consisted of another vague boilerplate reiteration stating I had infringed terms of service and that was that. My name was not even mentioned. Clearly, some robot handled my case.
My first issue is that, as a complete newcomer to the site, I was able to perform (presumably???) some kind of action that "infringed the terms of service". The ONLY thing I can think of is requesting a purchase amount higher than my daily limit. If that is the case, it's totally ludicrous. They should just block you from making this mistake and simply TELL you, rather than allow it and then close your account. Imagine how they built their systems if this is the best UX/UI they can come up with.
The second issue, and more egregious one, is the level of personal service I received. I get faster customer service at Zappos, with a response from a real person addressing my questions, and that's when I buy a pair of shoes. If you can't get this from a service that handles and stores thousands of your dollars, then should you hand them your money?
I have worked in banking services and internet services, and I can say with appoint that Coinbase has terrible customer service. They are LUCKY that US residents have few options for acquiring bitcoins, but that will not last forever.
T Kandaris - March 31, 2017
T Kandaris - March 31, 2017
I am a professional developer and work with websites all the time. Their flaky website behavior, the fact that they hold your crypto hostage for long periods, and primarily the worst customer service I've ever experienced, all add up to a big FAT goose-egg. If I could give them negative points I would. My fear is that they are in some kind of major trouble and have let everything go to hell while they focus on whatever the eff it is! My advice is to get any funds out of their control as fast as you can, close your account and don't look back!
CBFRTHWN - March 30, 2017
Matt - March 30, 2017
Sad! - March 30, 2017
tdeth - March 30, 2017
Site always has problems especially during big price movements.
Money stuck with them no reply from anyone.
Kent - March 29, 2017
Matt - March 29, 2017
Jay - March 24, 2017
Cody - March 22, 2017
They only allow me to purchase more with no way to get my funds back...im canadian so i guess its not as easy but i cant talk to anybody or even get an email back that has anything other then a few links in it to some useless information about the buy bitcoin pages
I would never use this again
Worried - March 21, 2017
Coinbase sucks - March 21, 2017
The problem is not that there is not a good customer service..... the problem is that there is no customer support at all.
Disappointing! Bad service.
Mike Ihara - March 17, 2017
This behavior is irresponsible for a financial services company, and suggest staying as far away as possible from CoinBase. They have no desire to interact or handle my needs, very poor customer service.
down every other day - March 17, 2017
Ricky K - March 16, 2017
Sean - March 11, 2017
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