Description

Update

A hosted web-based E-Wallet used for sending, receiving and storing bitcoins. This is not to be confused with the data structure in the blockchain which is also named coinbase.

The service aims to be the easiest way to get started with Bitcoin. Its service is modeled to provide an experience familiar to those who are comfortable using PayPal.


Reviews

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- March 30, 2017
starstarstarstarstar Anyone here is in high school, in Europe, or not in high school and never graduated in some destitute place. Coinbase for the win all day if in the US, don't listen to these clowns.
- March 30, 2017
starstarstarstarstar Aside from the potential hard fork, Coinbase is the safest place to buy your coins. THEY DON'T DEAL WITH SCAMMERS WHO DON'T HAVE BANK ACCOUNTS AND LIKE TO HUSTLE PEOPLE.
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scammers

- March 30, 2017
starstarstarstarstar Not able to transact for a week now. Nothing from "customer support", the twitter account @CoinbaseSupport ‏is useless too. Has this company gone bust??
- March 30, 2017
starstarstarstarstar Unreachable, irresponsible, bad tech.
Site always has problems especially during big price movements.
Money stuck with them no reply from anyone.

- March 29, 2017
starstarstarstarstar I wish I could give zero stars. No customer support, laundered money from me by never sending it through, it's just been somewhere in Coinbase limbo for weeks now. I've sent numerous emails to their "customer support" (over 15) without any sort of response. This site is a scam and I hope that nobody else falls for what I have. Fuck Coinbase
- March 29, 2017
starstarstarstarstar Pretty much fuck this website. It is rubbish. If the UI doesn't work, one has to wonder about the rest of it.
- March 24, 2017
starstarstarstarstar 20 days I've been trying to get a response because my money is gone and the only response i got was an email saying "sorry for the slow response time are you still in need of assistance " are you kidding me? No way to contact except twitter and email.. stay away!!
- March 22, 2017
starstarstarstarstar No customer service...i get a bot thats useless
They only allow me to purchase more with no way to get my funds back...im canadian so i guess its not as easy but i cant talk to anybody or even get an email back that has anything other then a few links in it to some useless information about the buy bitcoin pages
I would never use this again

- March 21, 2017
starstarstarstarstar I was asked to provide a picture of my drivers license for verification, now i'm worried. Anyone else have to do this?
- March 21, 2017
starstarstarstarstar I sent several emails and obtained no response...
The problem is not that there is not a good customer service..... the problem is that there is no customer support at all.
Disappointing! Bad service.

- March 17, 2017
starstarstarstarstar I bot $100 worth of Bitcoin at the beginning of February 2017. As it was, I've been up and positive with the very small trial investment. Two days ago I tried to liquidate, close out Bitcoin and have the proceeds sent to me. The program wouldn't take my sell (it kept asking for more money, which makes no sense), I left emails and, took a picture of what I was doing. Today (2days later) March 17, 2017 there is still no answer, and again I made the same request, and took a picture.
This behavior is irresponsible for a financial services company, and suggest staying as far away as possible from CoinBase. They have no desire to interact or handle my needs, very poor customer service.

- March 17, 2017
starstarstarstarstar The site's pretty, but total garbage and can't be trusted to run, like most other crypto currency transaction sites.
- March 16, 2017
starstarstarstarstar HORRIBLE, HORRIBLE,HORRIBLE.. Worst BTC EVER !! I asked for their support and it took them more than 3 weeks to respond. I had sent bitcoins to a vendor that setup a fake account, unbeknownst to me, and when I didn't get a response from the vendor, which I sent them multiple emails, I sent an email to the support team at Coinbase. They said that they couldn't help me either.. So I was basically S.O.L. Then, they sent me a notice the next day stating that their closing my account.. DO NOT USE COINBASE.. Now, it shows I have to rate them, before I submit this, the lowest I could go is 1 star, I wouldn't even give them that if I had my choice..
- March 11, 2017
starstarstarstarstar Bitcoin crashed to day and so did coinbase. Thumbs down.
- March 8, 2017
starstarstarstarstar Spent over £1000 for BTC recently but when I changed my Phone Number for 2FA because of a Police Incident, Coinbase did not reply to any of my support tickets and the company "Authy" is also very sluggish to respond ans bad at doing things, I had to upload my ID 6 times before they changed my Phone Number!! It took over 2 weeks!!!
OVERALL SCORES:
Support: Very Bad (1/10)
Ease of Use: Moderate (4/10)
Fees: Very Bad (1/10)
Overall satisfaction: Bad (2/10
To Improve: Shut Down busniess or change how you are structured, reduce fees, get rid of useless wallets that you don't need and confuse customers when using the GUI, you can loose money in the process of using the GUI which is very bad.

- March 5, 2017
starstarstarstarstar Honest review. They are easy to "repeat purchase" bitcoin through once you jump through the right hoops and get verified. The site is like a bank and they freeze everything like once a week because of gdax issues which i guess is good for security but you cant get your coin. Rates for purchasing coin seem to be the lowest but the limits are terrible.. $50-150 a week, seriously?
Customer Service is non existent and after checking LinkedIn they (cust service) are located in the Phillipines not US. They get all your info and cooperate with IRS and AML laws which doesn't bother me but might others. If you run into any problems expect 72 hours before having your emails responded to, always at 1-6 am EST. It takes about 5-7 days to get simple things resolved.
After using site for a month I have found a way to work to get my coin from them and store offsite. Do not store coin in their wallet, move to mycellium or copay, etc. Use paper wallet or electronic wallet. Sell coins then cash out (they will send funds to Paypal but you cannot use paypal to purchase), or buy coins and move to you personal wallet. Remember, if its not in your personal wallet that you hold the private keys to, you dont have the coin, someone else does.

- February 28, 2017
starstarstarstarstar I used Coinbase for exactly 1 month. 20 of those days was spent trying to reach their $#itty customer service. After google searching for 45 mins I found a San Francisco phone number. It was a recording that had 2 options: Use their online customer service or call back during business hours. It was 235 PM on a Wednesday! I contacted the Better Business Bureau Bay Area office and told them my problem with Coinbase. They directed me to their complaint site and asked me to fill out a complaint. It was posted on the site. 2 days later BBB emails me saying they contacted Coinbase. Beneath my complaint CB had the nerve to say situation resolved. All that just so I could place my payment method on their website! After continued problems with CB I cussed those bastards out and threatened to report them to BBB again. Thankfully CB cancelled my account just before I could close it myself!
- February 28, 2017
starstarstarstarstar Coinbase is a site of Criminal Thieves that will steal your money. STAY AWAY!!!
Coinbase is not to be trusted. As with many other complaints I have seen. They have lost/stolen from me, they have no Phone number posted anywhere to contact them, they will not answer to any complains you have from the website, or if they do eventually answer to a problem from the website after several weeks, they will just tell you there is nothing they can do.
I am contacting any and every review site I can find to warn as many people as I possibly can.
I am opening a case with the Better Business Bureau, and any other authority I can contact.
DO NOT USE COINBASE... STAY AWAY!!!
Anyone who has any way of contacting them directly or found a way of getting results, or anyone from the coinbase corporate office that wants to contact me, write me at ghostman6d6@gmail.com.

Tip: 1KRnQeRayLmHmWFXNqQLF8FViD3ebygTFM
- February 23, 2017
starstarstarstarstar Coinbase are pointless if you are in the UK.
I have tried to purchase Bitcoins with numerous cards. This includes a Visa credit card, Mastercard pre-paid debit card, debit cards on on bank accounts from 2 different banks and found all payments were sneakily blocked by the card issuers. The card issuers do a reverse check with the merchant and tell you that they are awaiting a response from the merchant before they proceed but it is ridiculous to think that a merchant will delay a payment to themselves! The request times out and the transaction gets cancelled. I had to escalate this with one of the card issuers to get to the real reason why and they admitted that they didn't do transactions with "certain financial institutions". They block them basically.
Also coinbase support is hopeless. It takes them at least 3 days to respond to any query and then they give you the wrong answer.

- February 21, 2017
starstarstarstarstar Absolutely disappointed!
-Did not support debit cards from Balkan region (3 months I've try to buy bitcoins, and without any success)
-Did not support Bank Transfer from same region ( I've made deposit of 200 euro with bank transfer, and all fees was for me, after 8 business days, they reject the deposit and money did not reach my account in coinbase)
- terrible support - three service request for issues for three months and no one was accurately solved.
I'm done with you!

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