1.82
685 reviews
Coinbaselogo

Description

Update

A hosted web-based E-Wallet used for sending, receiving and storing bitcoins. This is not to be confused with the data structure in the blockchain which is also named coinbase. The service aims to be the easiest way to get started with Bitcoin. Its service is modeled to provide an experience familiar to those who are comfortable using PayPal.


Reviews

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- June 14, 2019
Shocking ! Transferred Money out, paid a fee, then charged 2 more fees because apparently selected a Euro account, scam artists.

- June 14, 2019
The WORST! I believe Coinbase is illegally withholding my currency and I don't know what action to take. I have invested over $32,000 in Bitcoin, LTC and ETH on Coinbase Pro. On May 9, 2019 Coinbase locked my account and blocked me from entering my Coinbase Pro account. They sent me an email saying my “account has engaged in violation of our Terms of Service” but they won’t tell me specifics. I don’t think that I have done anything wrong. They also sent me an email saying;” we're not able to increase your Coinbase limits” when I never requested an increase. They also asked me to withdraw my currency and close my account. On May 9 I filed an online complaint at Coinbase. I asked them to transfer my currency from Coinbase Pro to Coinbase so that I can withdraw my currency and close my account. Then finally after many emails and new cases filed, they transferred my LTC Litecoin and ETH Ethereum from Coinbase Pro to Coinbase but not my Bitcoins, where the great majority of my investment lies. I called them on 5/17/19 and after 55 minutes on hold they told me that my case has been escalated and to wait for the email response, which they don’t know how long it will take. I called on 5/20/19 and the same thing happened with the same response. I didn’t get a response until May 27th when they emailed; “…We have closed this case and this is an automated notification.”. So, they still have my Bitcoin and I don’t have access to it. I think this may be illegal. I just want them to transfer my Bitcoins from Coinbase Pro to Coinbase so I can withdraw and close my account. Also, I filed a complaint with the Better Business Bureau

- June 7, 2019
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- June 1, 2019
Their support staff is useless. I have been trying to update my debit card information for the last two weeks but their verification process appears to be broken. I called support and I was left on hold for 1 hour. It has been two weeks and the problem is still unresolved. I am just going to open a RobinHood account. I shouldn't have to fight this hard to give someone business

- May 31, 2019
You need to dial Coinbase customer care number 877-209-3306.The experts are functional throughout the day without any difficulty and always ready to assist the users at any point in time.

- May 20, 2019
Beware of deposit in Coinbase. I have deposited using my UK bank account a couple of days before till now it hasn't been updated. This is not the first time i have transferred the money so my instructions etc. are fine. Checked with the bank too and seems there is no issue at bank side. Beware of depositing your hard earned money into Counbase you might be cheated. It seems they are using user money for their personal investment, I yave seem many ppl money being hold without releasing for a few days. Its a big scandal. Need to resort to legal complain.

- May 19, 2019
Hard to believe some of these reviews. I've had coinbase for a few years now and have never had a problem with them. I think they are more trustworthy than any other exchange. Other exchanges all get hacked except coinbase. Everytime I bought or withdrew crypto everything went fine. I havent had the need for customer support yet everything is really easy to use. If your new to crypto I highly suggest using coinbase.

- May 19, 2019
Right now I have a problem with Coinbase, I called them to tell them someone had use a Shift card that I didn't order, and taken out $35 dollars of Bitcoin and spend it at a AM/PM store, this is what I reported. My account got disabled while they made an investigation, instead they assume I pulled out my earning from Bitcoin and they continue to assume I send it to my bank, when in all actuality I mainly transferred it back into Bitcoin to continue to earn more. Now I just got an e-mail saying they want me to pay them back all the money that I never transferred into my bank account. I am very upset with them right now.

- May 8, 2019
Poor support - some of the worst I have seen. Tel agent took all my info and said someone would be getting back to me. 3 days later and noone has emailed me. I joined gemini. Atleast their email suppot get sback to you quickly. I dont get how CB is still in business with the poor reviews

- April 30, 2019
This is the most awful company to go through to purchase bit coin Not only do you have to get them so much personal information Even after they have verified everything your checking account your debit card they put a limit of $5 you can only use for 30 to 60 days It defeats the purpose of even going through their company it's a headache and a waste of time

- April 17, 2019
I have filed a complaint with every government agency i can think of. I will not rest until Brian Armstrong is in jail

- April 5, 2019
How can I contact coinbase Support? US/International: +1 (805) 308-4552 You can contact us in several ways: ?US/International: + 1 (805) 308-4552 mail Submit a request here. For the fastest resolution, please: Submit your request using the email address you use to sign in to coinbase Choose the most relevant category and sub-category Provide as much detail as possible regarding your issue Twitter We use Twitter to provide status updates regarding coinbase products. For security and privacy reasons, we're unable to assist with account-specific issues via Twitter. Please submit an email request for inquiries specific to your account. Phone Phone agents are available 24/7 to assist if you believe your account has been accessed without your authorization. Phone agents are also available to assist with general inquiries about coinbase and your coinbase account. For security purposes, phone agents are unable to assist with account-specific inquiries such as order status, specific digital currency transactions, or your account history. If you require assistance with these types of issues, please submit an email request.? Note that coinbase Support will never make outbound calls to customers. If you are contacted by someone that claims to be coinbase Support, please report them by submitting an email report. Phone support is available 24 hours a day, 7 days a week, 365 days a year: US/International: +1 (805) 308-4552

- April 5, 2019
How can I contact coinbase Support? US/International: +1 (805) 308-4552 You can contact us in several ways: ?US/International: + 1 (805) 308-4552 mail Submit a request here. For the fastest resolution, please: Submit your request using the email address you use to sign in to coinbase Choose the most relevant category and sub-category Provide as much detail as possible regarding your issue Twitter We use Twitter to provide status updates regarding coinbase products. For security and privacy reasons, we're unable to assist with account-specific issues via Twitter. Please submit an email request for inquiries specific to your account. Phone Phone agents are available 24/7 to assist if you believe your account has been accessed without your authorization. Phone agents are also available to assist with general inquiries about coinbase and your coinbase account. For security purposes, phone agents are unable to assist with account-specific inquiries such as order status, specific digital currency transactions, or your account history. If you require assistance with these types of issues, please submit an email request.? Note that coinbase Support will never make outbound calls to customers. If you are contacted by someone that claims to be coinbase Support, please report them by submitting an email report. Phone support is available 24 hours a day, 7 days a week, 365 days a year: US/International: +1 (805) 308-4552

- April 2, 2019
Deposited funds to buy BTC, was able to “buy” them but don’t “own” them for 11 days. Transferred other coins which should have been immediately available, but these were held as well, even though they were unrelated to the initial deposit and purchase. Essentially they hold your money for unreasonably long times without giving you access to it and the entire “support” system seems built to keep you from getting any answers. I will never use them again. I have filed an SEC complaint, which is easier than you might think.

- March 24, 2019
I was using Coinbase to buy bitcoin to day trade on MT4 but I’m very disappointed. I was transferring $400 to my bank and Instead it took out $400 from my account. I then had to wait a few days for that money to arrive in the Coinbase account to be able to reverse the transaction. When I trade to transfer it back into my bank Coinbase has been holding that money for over half a month saying I don’t have that money in my account when it’s been withdrawn from my account. I tried calling customer service to get this issue resolved and the lady was rude and couldn’t answer my questions. Now I have $800 that’s just gone missing that Coinbase won’t let me withdraw or trade on other platforms but it’s one. It takes only a few days for wire transfers and for it to be verified on block chain so why is Coinbase just holding my money? I want answers

- March 17, 2019
Not all transactions arrive, let's say especially not those coming from scams. My gross balance would have increased by 1000% if I had done the pain to buy a sharper webcam for being able to log in again during the Bitcoin's value top. At the moment the value of the bitcoin had its "old" value again as when I "lost" my telephone number I noticed that you could upload a scan of your proof of identity. For a more accessible Coinbase, I wonder if Google can't play an important role by which I refer to its 2-step authorization.

- March 13, 2019
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- March 6, 2019
If you send crypto to coinbase without a destination tag they keep it and say it's not recoverable while it totally is (minus the transfer fees of course). Very bad customer service, they keep denying it and only want to resolve simple topics

- March 5, 2019
Stay away from this company,they don’t put the customer first.Take your business somewhere else

- March 3, 2019
The digital currency bitcoin used to only be a big deal in small circles of libertarians, but has exploded over the last year. Some early investors likewise me have been able to find and recover all lost bitcoins by consulting recbtc17 at made it all possible for me or text/whats app +15187224413

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