A hosted web-based E-Wallet used for sending, receiving and storing bitcoins. This is not to be confused with the data structure in the blockchain which is also named coinbase.
The service aims to be the easiest way to get started with Bitcoin. Its service is modeled to provide an experience familiar to those who are comfortable using PayPal.
ReviewsWrite a review
CBFRTHWN - March 30, 2017
Matt - March 30, 2017
Sad! - March 30, 2017
tdeth - March 30, 2017
Site always has problems especially during big price movements.
Money stuck with them no reply from anyone.
Kent - March 29, 2017
Matt - March 29, 2017
Jay - March 24, 2017
Cody - March 22, 2017
They only allow me to purchase more with no way to get my funds back...im canadian so i guess its not as easy but i cant talk to anybody or even get an email back that has anything other then a few links in it to some useless information about the buy bitcoin pages
I would never use this again
Worried - March 21, 2017
Coinbase sucks - March 21, 2017
The problem is not that there is not a good customer service..... the problem is that there is no customer support at all.
Disappointing! Bad service.
Mike Ihara - March 17, 2017
This behavior is irresponsible for a financial services company, and suggest staying as far away as possible from CoinBase. They have no desire to interact or handle my needs, very poor customer service.
down every other day - March 17, 2017
Ricky K - March 16, 2017
Sean - March 11, 2017
Chris Appleyard - March 8, 2017
Support: Very Bad (1/10)
Ease of Use: Moderate (4/10)
Fees: Very Bad (1/10)
Overall satisfaction: Bad (2/10
To Improve: Shut Down busniess or change how you are structured, reduce fees, get rid of useless wallets that you don't need and confuse customers when using the GUI, you can loose money in the process of using the GUI which is very bad.
Mac - March 5, 2017
Customer Service is non existent and after checking LinkedIn they (cust service) are located in the Phillipines not US. They get all your info and cooperate with IRS and AML laws which doesn't bother me but might others. If you run into any problems expect 72 hours before having your emails responded to, always at 1-6 am EST. It takes about 5-7 days to get simple things resolved.
After using site for a month I have found a way to work to get my coin from them and store offsite. Do not store coin in their wallet, move to mycellium or copay, etc. Use paper wallet or electronic wallet. Sell coins then cash out (they will send funds to Paypal but you cannot use paypal to purchase), or buy coins and move to you personal wallet. Remember, if its not in your personal wallet that you hold the private keys to, you dont have the coin, someone else does.
Sick&Tired - February 28, 2017
Rich - February 28, 2017
Coinbase is not to be trusted. As with many other complaints I have seen. They have lost/stolen from me, they have no Phone number posted anywhere to contact them, they will not answer to any complains you have from the website, or if they do eventually answer to a problem from the website after several weeks, they will just tell you there is nothing they can do.
I am contacting any and every review site I can find to warn as many people as I possibly can.
I am opening a case with the Better Business Bureau, and any other authority I can contact.
DO NOT USE COINBASE... STAY AWAY!!!
Anyone who has any way of contacting them directly or found a way of getting results, or anyone from the coinbase corporate office that wants to contact me, write me at firstname.lastname@example.org.
SN - February 23, 2017
I have tried to purchase Bitcoins with numerous cards. This includes a Visa credit card, Mastercard pre-paid debit card, debit cards on on bank accounts from 2 different banks and found all payments were sneakily blocked by the card issuers. The card issuers do a reverse check with the merchant and tell you that they are awaiting a response from the merchant before they proceed but it is ridiculous to think that a merchant will delay a payment to themselves! The request times out and the transaction gets cancelled. I had to escalate this with one of the card issuers to get to the real reason why and they admitted that they didn't do transactions with "certain financial institutions". They block them basically.
Also coinbase support is hopeless. It takes them at least 3 days to respond to any query and then they give you the wrong answer.
Nikolay - February 21, 2017
-Did not support debit cards from Balkan region (3 months I've try to buy bitcoins, and without any success)
-Did not support Bank Transfer from same region ( I've made deposit of 200 euro with bank transfer, and all fees was for me, after 8 business days, they reject the deposit and money did not reach my account in coinbase)
- terrible support - three service request for issues for three months and no one was accurately solved.
I'm done with you!
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