Bit Trade Australia: Australian Bitcoin Exchange
Lou Van Elsen - December 8, 2017
Very friendly, went out of their way when I had a problem followed it right through to a successful conclusion. Tried the rest these guys are the best
Troy - December 7, 2017
I’ll give feedback on actual experience rather then reading what others wrote. My personal experience is nothing but great. Kept me in loop, made my Very first transaction a breeze and helped me through the purchase with my very little knowledge I have of trading. People need to leave feed back on personal experience. Not on what other “apparently” experienced.
Eric - December 4, 2017
Good reliable exchange. Trading desk service has been very helpful. They've helped a newbie like me invest properly in Bitcoin.
Ney - November 15, 2017
Scammers, been waiting over 1 week for my money to arrive. I sent to coins to them to sell within 15 minutes and they taking over 1 week. Seems unfair and stupid.A VOID at all costs
Reliable - November 15, 2017
Consistently reliable helpdesk that responds quickly, and is willing to assist with any issues I might have had
Alex - November 14, 2017
First order was slow but once successfully trades are done instant. Selling ok too but takes a day. Always open
Eli - November 12, 2017
Love the new look. Can't wait to see the new platform too. A bit annoying that credit card payments are not available at the moment, but otherwise no complaints!
Darren - November 8, 2017
Trustworthy exchange who have been around for a while. They have pretty high KYC requirements, but that's understandable cos there are lot's of bad actors in the crypto space. I've had a generally good experience with their customer service. At times a bit slow, but always really helpful. This bitcoin exchange is definitely not a scam. I think people just jump to conclusions very quickly when they get worried and money is involved. Recently re-enabled sell orders which has come just in time for me!
Michael H. - November 3, 2017
These guys are great - favourite in Australia. Fast, professional, always timely. I've used most exchanges and these guys are the best in Australia. (I don't know where the negative comments are coming from)
Happy birthday - November 3, 2017
The initial verification process was quick - although I used the account confirmation letter from netbank to start with rather than a statement so fixed that and it was cleared within literally a minute. I did the first small transaction to make sure all was well. It took overnight but they are also checking that I'm not fraudulent. Then I bought 0.5 coins from bit trade for my daughter's 14th birthday and all is great - I saw it in my wallet straight away and confirmed after a few blocks. Also the sell functionality on this site is re-enabled! And anyway, I can sell anywhere because they aren't holding my wallet so I don't know what those people are complaining about?? The Australian (/ global) banking system is to blame for a lot of these delays and interference. All the money laundering issues are because of them so bitcoin companies are under harder scrutiny - these guys are doing it right if the verification and fraud checks are picking up illegal activity. If you are complaining that you can't do a first bitcoin buy at the exact price you want it then turn 'round and walk away. Do a small one at any price first, then when they've been able to prove with your bank transfer you're not dodgy, you can buy btc at the price you want (but it's mostly going up, so the earlier the sooner). Don't blame someone else for your own tardiness.
Bit Trade - October 24, 2017
Hi everyone we are very happy to report that we have invested in growing our customer service team, and improving their policies, procedures and training. Over the past few years the digital industry has seen rapid growth and our user base has grown faster than we were initially able to keep up with. This has unfortunately led to a negative experience for some of our customers. We have heard our customers loud and clear, taken your feedback on board and identified the following key areas of focus: * Improving our order fulfillment times and providing clear, upfront expectations on the fulfillment times for certain types of orders. * Ensuring faster response times from our help desk. On average, users will receive a reply within two hours or less during regular business hours. * An increase in the number of hours per day that our customer service is available. We will have agents available 7 days per week, all 365 days of the year including weekends and holidays. * Ensuring our help desk communications are clear and consistent and that our customer support team is equipped to resolve any problems with your account or order quickly.
John Taylor - October 24, 2017
I really dont know what you guys are talking about. I've bought my Bitcoin in an easy, simple platform and the service was good. I think most of the people here are just trolling against Bit Trade or are their competitors trying to knock them down. Thanks Bit Trade, I picked up my Bitcoin at 5000 and still holding :)
lindsay - October 23, 2017
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Aussie Man - October 18, 2017
I see many negative reviews on here but can honestly say I have made several buys now and have found the service and experience top notch.... 5 stars from me !
Rob - September 21, 2017
Put through some large orders, never any problems. They do deals for larger amounts and spoke on the phone to a couple of their people all based in Australia. Only issue is that you have to fully verify who you are which sucks but thats pretty normal now.
Tom Bernad - September 21, 2017
I've read through reviews on bittrust and facebook and it's apparent trolls are targeting Bit Trade Australia. Fast and professional service.
Steve - September 20, 2017
The reviews here seem a bit ridiculous. Have used Bit Trade for purchases a number of times, with no problems whatsoever. The verification process was simple. The customer service was responsive when I had a question. I definitely don't agree with the 1 star reviews here.