Description
UpdateShapeShift is a web and API platform formed in August of 2014 to provide instant Bitcoin and altcoin conversion with the maximum level of consumer protection and efficiency.
Users do not have to create accounts, deposit funds, or provide private personal information. This keeps the users safe from identity or financial theft – a critical improvement in exchange technology.
The company has a strict “No Fiat” policy, meaning it does not use banks or political currencies anywhere in its operations.
Reviews
Write a reviewBrittnee ShapeShift - February 19, 2018
Hello,If you are having issues with a ShapeShift transaction, please open a ticket with our customer support team. Our current customer support response to refund time is 7 days.
If you need more assistance with your ticket, please send us an email or reply to your customer support ticket.
aimee - February 18, 2018
im new to crypto and didnt have a problem using shapeshift but lost money with changely. i will continue to use shapeshift even if people on here dont like it. they prolly used it wrong
ben - February 18, 2018
Never had a problem. Great service that I use regularly both in Exodus and via the website. Fees were high across the board in December. Not experiencing high fees now. Can't blame them for what network fees were costing at the time. Some people just don't understand how much network fees really are.
Pickledzebra - February 17, 2018
It's a nice service, particularly as a built-in utility in Exodus Wallet. However, the convenience appears to come at a pretty premium price. Rather expensive way to exchange cryptos. Exchange rates need to better reflect actual rates on the exchanges. Technically I would give it 4 stars, but as the likelihood of actually using it, the costs are a disincentive.
Dave - February 15, 2018
These people at Shapeshift are crooks.I lost .195 bitcoin with them despite sending the proof from Trezor that my wallet could not have generated the address they sent my coins to.No help from their admin who disclaimed all responsibility and also the CEO Erik who is not answering my emails.
billinorlando - February 12, 2018
To bad, we can't leave a negative star. Hello all. My first post but I think it's important to share this with you all. I sent in to shapeshift ( "SS" for short ) 0.0501 LTC to buy some doge. But for some reason, it didn't go through and I got back 0.0351 LTC Leaving me a short balance of 0.01659 LTC I filed many emails with them and there best answer was. It was the minor fees that took my money. Really man? Miner fees are ONLY 0.001 LTC or 100K latoshi So, I take it that they have scammed me out of my 0.01659. I will try to find many websites and pass the word. We should use other sites like changelly I have used them a few times with no problems very user-friendly too. I have enclosed two pictures so you can see how well they tried to scam me. Thanks for your support. Billinorlando
AJ80 - February 11, 2018
Failed receipt of OMG. Reported with full transaction fail details within 24hrs. Took 8 days to reply saying I would get BTC refunded. 3weeks later and nothing... Had to resubmit contact ticket. Luckily was a smaller ammount to test wallet, if it was a larger ammount I´d be screwing. Terrible service, not recommended.
Reviewer - February 10, 2018
best platform to flip any coin
Bobo - February 5, 2018
I've used Shapeshift numerous times converting ETH to XMR. Rates were essentially what the division was between the markey rates at the time. No issue with pricing at all. I used Laptop wallets and my Trezor to do the exchange. Anyone stupid enough to use their exchange wallet to use a service like Shapeshift deserves to lose their money. Exchange wallets are controlled by a third-party - the whole point of crypto-currencies is freedom from the U.S. and other governments looking up your rear-end all day and telling you what you can and cannot eat because a terrorist might pop out of your toilet at any second. Take control of your finances, but if you're too stupid to be careful and are prone to do stupid things, better not to use Shapeshift.
Coin Xchange - February 5, 2018
best services always work for me
shapeshift scammers - February 3, 2018
stole my 10ltc on 13th of January 2018. Response- we are sorry you lost your coin.We are doing everything in our power to get their own site shapeshift, shapeshift-api taken down. Scammers inside shapeshift
Jon - February 1, 2018
Oh my goodness. After reading the reviews in here, it is clear that people have no clue what they are doing and then they blame ShapeShift for their complete ignorance of how crypto works. What's even worse is that they call it a scam. So pathetic. There is no better place to exchange one token for another without having to create accounts or surrender a bunch of your personal information.
If you value your own privacy, the privacy of others, freedom of choice, maintaining as much control of your coins as possible, and if you have any understanding of crypto at all, ShapeShift is the best platform in the entire world for exchanging one coin for another.
If you don't care about freedom or privacy, then use a custodial exchange and give them all of your personal info and then if something goes wrong, you can submit a ticket and wait 60-90 days for a resolution.
Hjax - January 29, 2018
Transaction failed through no fault of my own& charged over 70% of transaction amount. Ridiculous.
jeremy - January 29, 2018
The ripped me off big time. They sent my BCH to a segwit address now they're locked. I could possibly recover them but they will not give me the info i need. They have the worst customer service and ripped off a lot of people. I have started a FB page for their victims. /groups/393951517716952/
theblindmime - January 28, 2018
Have used successfully once but I made a mistake and sent 333 Golem to another currency address on their app. They are good at responding to my emails saying the tokens will be returned for a 50€ fee at the time that was all they were worth. That was on December 21 it's now Jan 28 and they still tell me they will return them in another 2 weeks but I doubt I'll see them again
Brittnee ShapeShift - January 27, 2018
Hello,If you are having issues with a ShapeShift transaction, please open a ticket with our customer support team. Our current customer support response time is up to three weeks.
We recognize that our customer support timelines have increased over the last few weeks & apologize for this. We are processing tickets & refunds in the order that they are received.
If you need more assistance with your ticket, please send us an email or reply to your customer support ticket.
rdjg - January 26, 2018
Thieves. Three times now I've entered a return address and don't see my coins again or hear from support. This isn't due to incompetence on my part as I'm meticulous when trading, so FU SS.
susan - January 26, 2018
I made transaction from my ledger nano s to exchange ripple forbitcoin . 1337 ripple , contact support , first feedback they tell me I've got a problem with my ledger Ripple wallet , because they refund me . I send in another ticket , and they said the ripple never left my ledger Ripple wallet !! . I've got prove of a succesfull transaction . The transaction was done on 22December 2017 . I lost zcash and komodo , all coins now less worth than I paid for , where can we complain , and can there be action taken against them ? They are so clever , only big transactions disappear
BCH to XMR worked - January 26, 2018
Worked in a few minutes and the screen showed live progress. The BCH was received from CoinBase in seconds. Then it stayed about 5 min waiting for a trade, then quickly sent the Monero payment. The confirmation page has a link to the transaction confirmation on the blockchain. Even after seeing the confirmation, it still took a couple minutes to show up in my monerod, but it worked out great.
I think there were some fees but the exchange rate was top notch, so it was okay. But it was small transaction though (just 0.1 BCH).
Still skeptical about large transactions, though (based on other reviews). So I'm gradually increasing amount to 0.2, then 0.5.. I don't think I will be making transactions above 1BCH, just for good caution. I'd rather pay higher fees than take chances.
Crispin - January 25, 2018
Useless joke of a company with an illogical inefficient system and nowhere near enough employees to cope with their business model and customer support. Pathetic. Poor instructions on their exchange tabs. I predict they will be bankrupt and dealing with a whole lot of lawyers before 2018 is over...
593 reviews 
