Reviews
Write a reviewKen Tan - November 20, 2017
Very poor security, my account was compromised and bitcoin emptied. There was no tracking of IP address and when the hacker logged in to my account no security email was triggered. I am so sad and pissed. Coinhako where is the insurance and security u promised?? A simple service of email verification upon unrecognized device was not provided! U caused me to lose a lot of money. Stay away!
yvonne chong - November 20, 2017
easy buying and selling of ETH and BTC. Spread can be a bit wide at times.2 currencies currently active, sgd and myr. Customer support has room for improvement although they did reply my email about a day later which is considerably fast as compared to several other exchanges. 2fa enforced to users for more security.
Ravidaran - November 20, 2017
I have bought and a fair bit of cryto over the past year. Based on my experience, several exchanges took their support took a month to reply me which was frustrating if you are inquiring about incoming transactions. Thier support team manages to attend to my problems in a timely manner.Communications can be improved but overall a reliable institution.
Miner - November 17, 2017
Some things to take note of. Whenever you encounter a serious problem the staff and founders have a tendency to hide and bury their heads in the ground. Ignoring the problem does not make it go away. It only adds to customers' frustrations and turns business away to another portal/exchange.Right now they're sitting quite comfortably as they're the only or one of the few exchanges in Singapore that can convert your crypto to SGD. Hopefully, with better cross border regulation and recognition, we won't have to rely on this substandard exchange called Coinhako in future. When that day comes, Coinhako is finished. To the founders and staff at Coinhako....enjoy your time in the sun while it lasts.
Jensen Tin - November 17, 2017
Easy to use and the most user friendly platform I used before. Allows me to buy BTC easily using fiat currency.
Jwen Q - November 16, 2017
Simple process to buy and sell BTC and ETH. Processing speed is fast too during normal times.
Jammy - November 15, 2017
Message support to ask about the transaction pending status and this morning receive email that the transaction get through. It been a hectic week with network congestion going on. Hope bitcoin network will not face this large scale congestion again. At least i get a reply from Coinhako.
Charlotte - November 15, 2017
Thank you for your prompt update about the Bitcoin network issues yesterday. Decided not to sell my Bitcoins and now it is going up :)
John - November 14, 2017
COinhako service is terrible. i send coin since yesterday but until now still show" processing send" and somemore the sending fees is high. i wrote email to them but no reply.
Yu Chen Chin - November 10, 2017
Simple UI, transactions fees are slightly higher. Please include more tokens for purchase in future.
Ken Tan - November 10, 2017
Coinhako is the best exchange i have ever used. Awesome and quick support. Will use again.
Jean Low - November 10, 2017
Simple interface, easy to get around. Sufficient information on its Information Centre. Can be improve though.
Hakim - November 10, 2017
Simple and easy way to purchase Crypto. Had a transaction issue due to BC congestion, their support team was prompt and responsive to all my inquiries and managed to rectify the problem.
Andrew S - November 10, 2017
Simple and easy to use. Good customer support as they replied within 2 hours. Keep up the good work Coinhako!
Hong Lei - November 10, 2017
Customer Support took awhile to reply but they were fast to solve my issues. Appreciate if can reply abit faster next time
Sharryl - November 9, 2017
5 star if they can support credit card
Sweetie - November 9, 2017
Account got compromised but lucky i on 2FA. I am so thankful my Bitcoin still safe. If my wallet was left on the table and sombody steal, I can't blame people! Phew but lucky i enable 2FA.
Lee - November 9, 2017
Faced minor issues and managed to find a telegram group for support.
James - November 9, 2017
This few days blockchain seems to be congested and i sent an email to their support, get back to me within 4 hours and assure me. My transaction get confirmed the next day.
Jason - November 9, 2017
Very easy to use and helpful customer service
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