Reviews
Write a reviewEco Zone - November 3, 2021
I have registered on CEX in 2017, until this year everything worked fine for me, but when I tried to withdraw xrp (around 60$) problems has started. Later I have tried to withdraw to my other wallets, I was making all sceenshots needed, but still it is a problem to withdraw. Cex has blocked trading option for my, so I even can't exchange my USD to crypto any more, and they did it without any notice. Cex has very poor support, always with stupid excuse. I hope somehow I will withdraw my funds, bit I'm not even sure about that. In my opinion, Cex has become scam lately.
Roman - July 5, 2021
SCAM. You can deposit, can verify account but can't withdraw. A lot of peoples in the official telegram group with the same situation. Used their service for a couple of years but now it become a SCUM (I saw this with BTC-E earlier).
Robert J - June 5, 2021
For months, I have not been able to withdraw my cryptocurrencies. They give all sorts of unreasonable excuses to bar me from withdrawing your money and cryptocurrencies. Yet, they always welcome deposit and purchase of cryptocurrencies. This fraudulent company needs to be stopped by authorities from operating.
Zingyi - June 5, 2021
Complete Scam. They accept deposit and purchase but not the withdraw. I cannot withdraw my bitcoins. They keep rejecting your personal verification, using it as an excuse to not let you withdraw.
Jack Griffiths - April 22, 2021
Scams, thats what i assume because they never answer back on the chat and i have lost money; the cryptos i sold the USD just doesnt appear on my account!
M.A. - April 16, 2021
Really bad Support or even no support, i did a transfer and my money is lost, always the same support questions and answers
Nahuel González - March 23, 2021
BEWARE! YOU CANNOT WITHDRAW YOUR LITECOINS FROM CEX IO!For about two weeks, I have been trying to withdraw Litecoin, without success. The system keeps reporting "system temporarily unavailable" (see the attached screenshot) whenever I tried. I contacted support three times. The first two, instead of resolving the issue they just pointed to a "Disable 2FA" article, but when I do so the withdraw screen insists that 2FA is required to proceed. The third time, I got no answer. When I left a negative review in Trustpilot, their answer was to contact the support team. Well, I guess I did, three times, and it was useless.
Also, why did they change their legal entity to overseas?
Kasper - March 21, 2021
They advertise that you can withdraw money into your bank account, but this is NOT possible!!! Now they have my money trapped. The only option I have to withdraw my money is to use expensive method where they make money!!
I've reached out to their customer support back in December trying to resolve the issue, but despite my 4 month patience trying to resolve the issue they haven't been able to do anything!!
Stay away!!!
aaron - March 9, 2021
Way too may bad reviews,, so many scam companies. Al these compnaies are ok for small amounts (under1k) but if you deposit a large sum. Expect problems with most of them.
Scott - January 25, 2021
Stole my money (I don't know... It's been 2 weeks with no word so that's what I assume)... As far as I'm concerned, they're a fraud and you should use another service. Or I guess, they're either a fraud or the most incompetent crappy company I've ever dealt with. Either way, I'd stay away.
Pendyurina E - January 13, 2021
I apologize for my bad review below. It turned out that it was my fault and I completed the wire deposit form incorrectly and didnt list the beneficiary information. This is why the wire took long to arrive into my account. I made 2 more wire transfers and they arrived the next day to my account.
Pendyurina E - January 7, 2021
Update to the post below: the money finally arrived into my bank account...But it took way too long..
CRH - January 7, 2021
Notice every real review is one star except their bs apologetic replies where they direct people to a non-existant phone-line and give themselves 5 stars to try and artificially inflate their rating.
CRH - January 7, 2021
They will not allow me to withdraw funds to a verified card so I confirmed with my bank manager it is not my bank and they are now ignoring all my attempts to have it resolved.
Pendyurina E - January 6, 2021
Stay away from this platform!! I made a wire transfer 2 weeks ago (10 k USD) and the funds still haven't been deposited into my account!!! I emailed them and someone replied that the finance team will respond withing 24 to 48 hours, but it's been 12 days and still no one had contacted me!!! I was trying to call but it goes straight to the automated message that they can't be reached by phone!!! I have lost so much time with them and opportunities to invest!!! Horrible service!!
Indre - January 6, 2021
Scammers, scams and very low level of serviceI made a wire transfer three weeks ago I didn't get money to my account still. I want to get my money back! (I have account 3 years.) Also, my last name changed after the marriage, no one has changed it in the system yet. Their phones just keep on ringing and you can send an email to any of their listed email adresses without any replies!!! As soon as I get my money back I will close the account and find a more reliable platform.
henry - January 3, 2021
Fail to withdraw bitcoinI have ordered to transfer my bitcoin to my account in another exchange a few days ago, but do not see it transferred yet. The transaction ID is 21404578270, and the status is "Payment verification" all the time, with detail of "Your payment is under compliance review.
We will email you if any details are required.".
It has been a few days since I asked for bitcoin withdrawal, and I have been replying their queries extremely promptly, answering those "security" questions and sending over a video of my withdrawal approval. Yet the withdrawal is not done and no further feedback.
CEX IO - March 26, 2020
Dear Customers,Our greatest desire is to ensure our users are satisfied at all levels and all their request are resolved properly and without delays. We would like to highlight that the fastest option to get a resolution to any query is to contact our General Support Team via phone +44 121 728 2228. They will gladly assist you around-the-clock.
Additionally, you may message us on Twitter and Facebook.
Please do not hesitate to contact at any time.
killerworm51 - February 22, 2020
Scam company that takes your deposit for themselves. Stay away!
CEX IO - October 30, 2019
Dear Customers,Our Team aims to ensure appropriate support for all the users and we strive to assist with every query whatever the circumstances are.
Let us kindly emphasize that our General Support Team is available via phone +44 121 728 2228 and it is the best way to get your queries resolved 24/7.
Moreover, additional channels of communication may be found on our website.
We also have Twitter and Facebook accounts for our customers’ convenience.
Please feel free to contact at any time.
