I apologize for my bad review below. It turned out that it was my fault and I completed the wire deposit form incorrectly and didnt list the beneficiary information. This is why the wire took long to arrive into my account. I made 2 more wire transfers and they arrived the next day to my account.

Update to the post below: the money finally arrived into my bank account...But it took way too long..

Notice every real review is one star except their bs apologetic replies where they direct people to a non-existant phone-line and give themselves 5 stars to try and artificially inflate their rating.

They will not allow me to withdraw funds to a verified card so I confirmed with my bank manager it is not my bank and they are now ignoring all my attempts to have it resolved.

Stay away from this platform!! I made a wire transfer 2 weeks ago (10 k USD) and the funds still haven't been deposited into my account!!! I emailed them and someone replied that the finance team will respond withing 24 to 48 hours, but it's been 12 days and still no one had contacted me!!! I was trying to call but it goes straight to the automated message that they can't be reached by phone!!! I have lost so much time with them and opportunities to invest!!! Horrible service!!

Scammers, scams and very low level of service I made a wire transfer three weeks ago I didn't get money to my account still. I want to get my money back! (I have account 3 years.) Also, my last name changed after the marriage, no one has changed it in the system yet. Their phones just keep on ringing and you can send an email to any of their listed email adresses without any replies!!! As soon as I get my money back I will close the account and find a more reliable platform.

Fail to withdraw bitcoin I have ordered to transfer my bitcoin to my account in another exchange a few days ago, but do not see it transferred yet. The transaction ID is 21404578270, and the status is "Payment verification" all the time, with detail of "Your payment is under compliance review. We will email you if any details are required.". It has been a few days since I asked for bitcoin withdrawal, and I have been replying their queries extremely promptly, answering those "security" questions and sending over a video of my withdrawal approval. Yet the withdrawal is not done and no further feedback.

Dear Customers, Our greatest desire is to ensure our users are satisfied at all levels and all their request are resolved properly and without delays. We would like to highlight that the fastest option to get a resolution to any query is to contact our General Support Team via phone +44 121 728 2228. They will gladly assist you around-the-clock. Additionally, you may message us on Twitter and Facebook. Please do not hesitate to contact at any time.

Scam company that takes your deposit for themselves. Stay away!

Dear Customers, Our Team aims to ensure appropriate support for all the users and we strive to assist with every query whatever the circumstances are. Let us kindly emphasize that our General Support Team is available via phone +44 121 728 2228 and it is the best way to get your queries resolved 24/7. Moreover, additional channels of communication may be found on our website. We also have Twitter and Facebook accounts for our customers’ convenience. Please feel free to contact at any time.

CEX can’t even get their own verification process right. Either there AI is completely flawed or they’re beyond minimum wage employees cannot match your face with a picture. How can you be in business if you can’t master a simple process like verifying someone’s identification?

CEC can’t even get their own verification process right. Either there AI is completely flawed or they’re beyond minimum wage employees cannot match your face with a picture. How can you be in business if you can’t master a simple process like verifying someone’s identification?

CEX is a scam now. They have a hidden 7% commission. You buy a bitcoin and they charge you so much. They just write the commission in terms and conditions that nobody reads! I feel myself treated unfairly. I have experience with many other trading platforms and CEX is the worst one.

Dear Customers, Our greatest desire is to ensure our customers are satisfied at all levels and we are doing our best to find the most suitable way to fix their problems without delay. We would like to highlight that the fastest option to get a resolution is to contact our General Support Team via phone +44 121 728 2228. They will gladly assist you around-the-clock. Additionally, you may message us on Twitter and Facebook. Please do not hesitate to contact at any time.

The problem if that you can't withdraw the money, I tried dozens of times with different cards from different banks, lot of emails on support and they did nothing. My bank told me the issue is that the authentication messages for the transactions are wrong but CEX IO refused to fix it. Today my money are still on their account.

Dear Users, Although our Team always aims to ensure appropriate support for all the users and we strive to assist with every query whatever the circumstances are, unfortunately, we can’t address our replies to each particular comment here. Therefore, we kindly advise contacting our Support Team which is available via phone +44 121 728 2228 and it is the best way to get your queries resolved 24/7. Please feel free to contact.

THEY WHERE ABLE TO DEPOSIT MONEY BUT NOT WITHDRAW. STAY AWAY FROM THIS SERVICE

Dear Customers, Our Team aims to ensure appropriate support for all the users and we strive to assist with every query whatever the circumstances are. Let us kindly emphasize that our General Support Team is available via phone +44 121 728 2228 and it is the best way to get your queries resolved 24/7. Moreover, additional channels of communication may be found on our website. We also have Twitter and Facebook accounts for our customers’ convenience. Please feel free to contact at any time.

fake and scam

Dear users, We would like to let you know that one of our main goals is to provide our customers with the best support and we would be more than happy to assist you with any request. The best way to get your questions or issues resolved is by reaching our general support team via phone +44 121 728 2228. Additional contact details can be found on our website. For your convenience, we also have a Twitter and Facebook accounts.