Global Bitcoin exchange based in Singapore


Write a review
- March 21, 2020
starstarstarstarstar I have an account and executed a market order with a current price of 5,800usd. ITBIT executed the trade immediately at $7,000k generating an immediate loss of $15k. The claim it's my fault since they place the fastest order possible at any price. They don't care what the market price is. To add insult to injury the customer service never picks up the phone, so your limited to email replies over several days. Ultimately they think it was ok to execute a market trade at 21% higher than the market price. After my trade the market price was still $5.8k so they really pulled a fast one on my and refuse to make good on a flaw in their system.
- November 15, 2017
starstarstarstarstar I would like to know if Gavriel Souza was able to get the issue with itBit resolved.
Thank you,

- June 6, 2017
starstarstarstarstar This company has horrible customer service.
I have tried opening a new account and sent $2,000 from my partner's account (the site never mentioned that the funds had to originate from an account carrying the same name). The company said they could not apply the fund to my account because the funds originated from an account that did not have my name, and that the bank would refund me within 2 days. The wire was sent on 5/24, up to this date I have sent over 6 emails and have left over 4 voice messages, all to no avail. I have even asked out Citibank account to intervene request a refund of the wire. But up to now I still get no response nor do I get the refund.
I have had poor service before, but this is blatant disrespect.
I feel there's no other way than getting my attorney involved.
Very disappointed.

- April 18, 2017
starstarstarstarstar non existent customer service, phone number routs you to a voicemail all of the time. Its been a week and have not received my money yet.
- May 27, 2016
starstarstarstarstar Took a really long time to verify account!!

People Also Viewed

HitBTC logo


starstarstarstarstar 1404 reviews
HitBTC is a global trading platform with multi-currency support...
Bitxoxo logo


starstarstarstarstar 384 reviews
Bitxoxo is your one-stop destination for Buying, Selling & Gifting...
Whaleclub logo


starstarstarstarstar 342 reviews
Experience the world’s first trading platform powered entirely...

Submit a Review

Promote your Crypto website on BitTrust


See all »

People Also Viewed

Coinbase logo


starstarstarstarstar 674 reviews
A hosted web-based E-Wallet used for sending, receiving and...
BitQuick logo


starstarstarstarstar 766 reviews is the world's fastest and safest Bitcoin trading...

Top Exchanges logo

starstarstarstarstar 23 reviews
L.Cash is a platform designed to simplify and enhance the way individu...
Quantum Markets logo

Quantum Markets

starstarstarstarstar 37 reviews
Quantum Markets is The safest place to buy and exchange crypto. Join o...
Onex BTC logo

Onex BTC

starstarstarstarstar 593 reviews
Do you want buy bitcoin with paypal without id verification or with i...
Cointandem logo


starstarstarstarstar 21 reviews allows end users to buy Bitcoin via wire transfers ...
Cash To Crypto logo

Cash To Crypto

starstarstarstarstar 198 reviews
Cash To Crypto was formed in 2013 to provide a simple solution for pur...