Reviews
Write a reviewItBites - March 21, 2020
I have an account and executed a market order with a current price of 5,800usd. ITBIT executed the trade immediately at $7,000k generating an immediate loss of $15k. The claim it's my fault since they place the fastest order possible at any price. They don't care what the market price is. To add insult to injury the customer service never picks up the phone, so your limited to email replies over several days. Ultimately they think it was ok to execute a market trade at 21% higher than the market price. After my trade the market price was still $5.8k so they really pulled a fast one on my and refuse to make good on a flaw in their system.
Miguel Baret - November 15, 2017
I would like to know if Gavriel Souza was able to get the issue with itBit resolved.Thank you,
Miguel
Gabriel Souza - June 6, 2017
This company has horrible customer service. I have tried opening a new account and sent $2,000 from my partner's account (the site never mentioned that the funds had to originate from an account carrying the same name). The company said they could not apply the fund to my account because the funds originated from an account that did not have my name, and that the bank would refund me within 2 days. The wire was sent on 5/24, up to this date I have sent over 6 emails and have left over 4 voice messages, all to no avail. I have even asked out Citibank account to intervene request a refund of the wire. But up to now I still get no response nor do I get the refund.
I have had poor service before, but this is blatant disrespect.
I feel there's no other way than getting my attorney involved.
Very disappointed.
R.Smith - April 18, 2017
non existent customer service, phone number routs you to a voicemail all of the time. Its been a week and have not received my money yet.
Olivia Ki - May 27, 2016
Took a really long time to verify account!!
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