Description

Update

CEX.IO is the first and leading commodity exchange in the Bitcoin community.


Reviews

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- June 24, 2022
starstarstarstarstar I am not even sure what to believe anymore. Their platform has been used to scam many of us and they do nothing about it. Lots of us have since filed a report at skyline-recovery com and recovered our loss.
- June 10, 2022
starstarstarstarstar They scammers. Blocked 2000 eur from me, I’ll never see that money
- June 4, 2022
starstarstarstarstar The exchange blocked my money on the basis of my nationality. I am a citizen of Belarus, although I have not been there for more than a year due to the political situation. I spent 67 days in prisons for protesting against the authoritarian regime of Belarus. Everyone of my family, except for a 10-years-old brother, was at least once arrested and tortured in Belarus.
"We will follow the sanctions that are being implemented. As soon as they are lifted from your country" — this is what they wrote.
But there is no sanctions imposed on me. Sanctions are imposed on Mr. Putin, Mr. Lukashenka and their friends, not freedom fighters who suffered the most from the post-soviet authoritarian system.
The company illegally holds my money. Since my funds were frozen, their price dropped at least 200%, plus, of course, they don't pay me any interest for holding my savings.
Such behavior is absolutely unacceptable. Harassing the weak, people like me, who first had to flee from the regime to Ukraine, then had to flee from the regime for the second time, people who have little rights abroad, is immoral.
I am open to communication in relation to this matter with media. This company shouldn't get away with it.
P.S. The list of documents I attached (I might forgot to include some here):
- Rental agreement in Prague, Czech Republic
- Resident permit in Prague, Czech Republic
- Vodafone bill in Prague, Czech Republic,
- Parking permit in Prague, Czech Republic
- Laboratory report in Prague, Czech Republic
- A letter from the Ministry of Interior in Prague, Czech Republic
- Bank statement
- List of bank transactions

- April 10, 2022
starstarstarstarstar Do not use. You can trade and buy but when it comes to withdrawing, they suddenly need you for advanced verification and asks you for all your details again, and all your deposit history dates, and screenshots of your personal cold wallets or other trading platforms you use to verify that the funds or cryptos came from or are deposited into. Not recommended unless you are willing to provide all your personal info for “KYC” purposes but after providing all those, they still want more info. Beware!!!! X100
- March 16, 2022
starstarstarstarstar Good broker
- February 15, 2022
starstarstarstarstar They suck, dont use.
- November 3, 2021
starstarstarstarstar I have registered on CEX in 2017, until this year everything worked fine for me, but when I tried to withdraw xrp (around 60$) problems has started. Later I have tried to withdraw to my other wallets, I was making all sceenshots needed, but still it is a problem to withdraw. Cex has blocked trading option for my, so I even can't exchange my USD to crypto any more, and they did it without any notice. Cex has very poor support, always with stupid excuse. I hope somehow I will withdraw my funds, bit I'm not even sure about that. In my opinion, Cex has become scam lately.
- July 5, 2021
starstarstarstarstar SCAM. You can deposit, can verify account but can't withdraw. A lot of peoples in the official telegram group with the same situation. Used their service for a couple of years but now it become a SCUM (I saw this with BTC-E earlier).
- June 5, 2021
starstarstarstarstar For months, I have not been able to withdraw my cryptocurrencies. They give all sorts of unreasonable excuses to bar me from withdrawing your money and cryptocurrencies. Yet, they always welcome deposit and purchase of cryptocurrencies. This fraudulent company needs to be stopped by authorities from operating.
- June 5, 2021
starstarstarstarstar Complete Scam. They accept deposit and purchase but not the withdraw. I cannot withdraw my bitcoins. They keep rejecting your personal verification, using it as an excuse to not let you withdraw.
- April 22, 2021
starstarstarstarstar Scams, thats what i assume because they never answer back on the chat and i have lost money; the cryptos i sold the USD just doesnt appear on my account!
- April 16, 2021
starstarstarstarstar Really bad Support or even no support, i did a transfer and my money is lost, always the same support questions and answers
- April 10, 2021
starstarstarstarstar Worst customer support. I have deposited amount but it is still not credited in to cexio wallet. I have raised complaint tickets 2 days ago. No one has contacted me yet. Their website chat support shows typically replies within 30 mins. But no reply from them till now. Their contact number is also not in use. Thanks to someone here who recommend me to a professional expert that deals on lost funds recovery from platforms, you can find her on telegram by the user @eli_cuth1
Tip: 3MGgVUbY8xhbDYPLJR65L8Uq9w3YHV6ic6
- March 23, 2021
starstarstarstarstar BEWARE! YOU CANNOT WITHDRAW YOUR LITECOINS FROM CEX IO!
For about two weeks, I have been trying to withdraw Litecoin, without success. The system keeps reporting "system temporarily unavailable" (see the attached screenshot) whenever I tried. I contacted support three times. The first two, instead of resolving the issue they just pointed to a "Disable 2FA" article, but when I do so the withdraw screen insists that 2FA is required to proceed. The third time, I got no answer. When I left a negative review in Trustpilot, their answer was to contact the support team. Well, I guess I did, three times, and it was useless.
Also, why did they change their legal entity to overseas?

- March 21, 2021
starstarstarstarstar They advertise that you can withdraw money into your bank account, but this is NOT possible!!! Now they have my money trapped.
The only option I have to withdraw my money is to use expensive method where they make money!!
I've reached out to their customer support back in December trying to resolve the issue, but despite my 4 month patience trying to resolve the issue they haven't been able to do anything!!
Stay away!!!

- March 9, 2021
starstarstarstarstar Way too may bad reviews,, so many scam companies. Al these compnaies are ok for small amounts (under1k) but if you deposit a large sum. Expect problems with most of them.
- January 25, 2021
starstarstarstarstar Stole my money (I don't know... It's been 2 weeks with no word so that's what I assume)... As far as I'm concerned, they're a fraud and you should use another service. Or I guess, they're either a fraud or the most incompetent crappy company I've ever dealt with. Either way, I'd stay away.
- January 13, 2021
starstarstarstarstar I apologize for my bad review below. It turned out that it was my fault and I completed the wire deposit form incorrectly and didnt list the beneficiary information. This is why the wire took long to arrive into my account. I made 2 more wire transfers and they arrived the next day to my account.
- January 7, 2021
starstarstarstarstar Update to the post below: the money finally arrived into my bank account...But it took way too long..
- January 7, 2021
starstarstarstarstar Notice every real review is one star except their bs apologetic replies where they direct people to a non-existant phone-line and give themselves 5 stars to try and artificially inflate their rating.

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