105 reviews



Xapo combines the convenience of an everyday bitcoin wallet with the security of a deep cold storage vault. At Xapo, we believe that bitcoin’s ultimate success will be based on trust – trust in the digital currency and trust in the industry’s service providers. That’s why we assembled a team of financial services and security experts to build a new usage and storage experience. By offering two distinct products – a free, easy-access Wallet and a fully-insured Vault – we’re marrying the convenience bitcoin users want for everyday needs with the security they require for confident bitcoin savings.


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- April 27, 2019
Xapo blocked my account and requested me to provide supporting documents in order to unblock my account. Then they completely ignore my requests to unlock my account after submitted my bank statement. It been 2 months and there’s no updates from them. I was dealing directly from support (Rosa & Samantha) by email but they did not reply my emails anymore. Xapo is completely SCAM !

- January 23, 2019
AP tweeting out internal communications... “when the CFO likes your presentation”

- November 27, 2018
Xapo blocked my account and asked me to send ID documents which I did. Then they completely ignore my requests to unlock my account. I was dealing with someone directly from support by email but she does not reply anymore. So as things stand they have stolen my bitcoin.

- November 26, 2018
Xapo is not a scam. I have used it for a year without problems. I deposited fiat currencies, bought bitcoin sent it to other wallets effortlessly. In October 2018 they had problems for 3 weeks with deposits not being cleared. Unfortunately I made a deposit in this period, hence the 4 stars and not 5.

- November 13, 2018
STAY AWAY from XAPO. Made a withdrawal and they kept both my BTC and never made the wire transfer. probably will exit scam soon.

- October 21, 2018

- October 8, 2018
How can I contact Xapo Support? US/International: +1 (805) 308-4522 You can contact us in several ways: ​US/International: +1 (805) 308-4522 Email Submit a request here. For the fastest resolution, please: Submit your request using the email address you use to sign in to Xapo Choose the most relevant category and sub-category Provide as much detail as possible regarding your issue Twitter We use Twitter to provide status updates regarding Xapo products. For security and privacy reasons, we're unable to assist with account-specific issues via Twitter. Please submit an email request for inquiries specific to your account. Phone Phone agents are available 24/7 to assist if you believe your account has been accessed without your authorization. Phone agents are also available to assist with general inquiries about Xapo and your Xapo account. For security purposes, phone agents are unable to assist with account-specific inquiries such as order status, specific digital currency transactions, or your account history. If you require assistance with these types of issues, please submit an email request. ​Note that Xapo Support will never make outbound calls to customers. If you are contacted by someone that claims to be Xapo Support, please report them by submitting an email report. Phone support is available 24 hours a day, 7 days a week, 365 days a year: US/International: +1 (805) 308-4522

- September 29, 2018
I submitted all documentations needed, and being told it will take UP TO 96HRS to verify address. Well it's 116hrs and counting of " waiting for verification" and sending their sorry @$* support team 12 EMAILS WITH NO REPLY, I had to report them to the Better Business Bureau. It has become obvious they're choosing to ignore all my emails. I hope every employee including the developer rots in jail!!!

- August 23, 2018
Por favor me dicen porque me tienen bloqueada o suspendida mi cuenta en el móvil: Me dicen textualmente: no podemos tenerlo abordo, nuestro equipo de cumplimiento ha rechazado el registro de su cuenta. Primero me pidieron verificación de documentos, lo aceptaron y ahora no me dejan entrar a la cuenta en mi móvil.

- August 11, 2018
Realy bad expirience with Xapo service: * Everytime needs to upload new KYC documents * SEPA Deposit from Bank to Xapo take over 3 weeks (Germany->Gibraltar) * High hidden taxes * Freezing BTC witthdrawal if more then 2 BTC for more then 2 weeks I write this review as I have received stupid E-Mail like it again: > Hi there, > >Due to compliance reasons, your identity was not able to be verified and your Xapo account will be >blocked. We will keep your account open for the next week so that you can log in and move your funds >out of Xapo. Keep in mind that if you do not transfer your funds within the next 7 days, you will not be >able to access your account again. >- The Xapo Team Chao, Xapo!

Tip: 1dLaw8rrbddjmmDTarmC6p9JsLpKPG275

- August 3, 2018
I lost my btc i withdrawn 0.4 btc to xapo from mellowads but no btc received in xapo wallet it was a off-chain transaction and i lost my btc friends pls stay away from xapo or they will make you cry .......

- June 24, 2018
Please report your problems Contact us. +1-855-750-0786 Toll Free Helpline We live here: Palo Alto, US (HQ) 361 Lytton Ave

- June 21, 2018
This company is the worst!, as many have already pointed out, it was not even enough to have the account validated several times with enough identity documents, if you try to make a normal transaction with your validated account suddenly it gets stopped and "under review" due to a trigger for "strange behavior", WHAT A BULLSHIT.. then customer support is completely unresponsive, they simulate to respond and try to help you but it takes like 48 hrs between each answer... if they ever respond. STAY AWAY from this company. Wences Casares your company is a disgrace!.

- June 16, 2018
Also me , they stop me from sending money ! The problem before i used to deposit & send money ok , but lately they need complicated prof of address , bank account which is not available in my country with english language ! I send selfie & many verfication with no accept from them ! Where can i complain to regulated athurity to get my money back Please help Thanks

- May 30, 2018
I buy and invest through midaswalletcom. My bitcoin never depreciates in value even when there’s a market shift, It rather appreciates weekly. My ReF: UTK9O8

- May 29, 2018
They simply don't allow me to withdraw my funds. I've already sent all documents and I'm still can't access my account. I'm waiting for almost 1 month and nothing changes. I need my btc.

- May 12, 2018
They use to work... However they locked accounts... forced users into storing biometrics via mandatory photos, then started to ask for documents ... and after more than 12 submits of documents (I had to spend money to open a open bank account ) they "unlocked" the account ... so when I tried to use the mobile application or their website ... Their QR Code doesn't scan and manually entering the address will yield 'invalid email/address' ... ALSO They kept Bitcoin Gold and Bitcoin Cash branches for themselves because they provided interface that crashed when trying to withdraw these so they kept all these coins and compensated the user with a meagre amount of btc in the accounts that are locked to begin with... My current BTC adress 38Gs6BGzpAsWM57x8o8RVn5cMgnhvK84eV held by xapo holds have been frozen for over 6 months

Tip: 1Mhj9VXAyTcc7YpL8Kb3pCqsszfYKtxXUW

- April 18, 2018
Avoid at all cost they will let u go go then close your account and steal your funds

- April 17, 2018
Scam they block your account, and steal your BTC

- April 14, 2018
Please I need Bitcoin. Any amount will be highly appreciated. Bitcoin Address : 11mBCwzYFnoTD5Mas78VAPAKX4o8XZRT4 Thanks.

Tip: 11mBCwzYFnoTD5Mas78VAPAKX4o8XZRT4

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