Xapo combines the convenience of an everyday bitcoin wallet with the security of a deep cold storage vault.
STAY AWAY FROM XAPO! - September 11, 2017
Xapo has not been able to validate my residency in Costa Rica even after uploading 5 different documents, each one containing all the proper information requested. Due to this they have not issued my debit card but deducted the $20 from my account. I've been asking for a refund for over a month and they have chosen to ignore me completely. STAY AWAY FROM XAPO! Begin forwarded message: From: Jesse Subject: Re: category=Xapo account verification subject=Continuous request to up... Date: September 11, 2017 at 11:59:54 AM CST To: Hillary from Xapo , Amar from Xapo , Xapo Support Cc: Xapo Support , Xapo I’ve asked in multiple occasions and you still haven’t addressed the refund of the $20 for the debit card you refuse to issue. As of today I will raise this to higher authorities. On Sep 8, 2017, at 4:29 PM, Jesse wrote: Why won’t you refund the money for the debit card which you refuse to issue????? This is the third email asking for the refund. This is the last time I’m asking before I start hitting all the forums. On Sep 4, 2017, at 10:40 AM, Jesse wrote: You still haven’t refunded the $20. Please do this today.
Bad company - September 4, 2017
Tried Xapo before the fork, and since then everything went badly. 1. They vanished with the BCH from forked chain. 2. They do not make public statements about it! 3. They do not give you the option to pay "Low priority" fee, on transactions; 4. They show artificial fees during transactions, forcing you to pay more than you should. Avoid it!
laura - September 4, 2017
BUY BITCOIN AT CHEAPER RATE My name is Laura Jones. I am a bitcoin merchant. I have a large amount of bitcoin to trade on cryptocurrency websites. But due to scams and delays in receiving payments on cryptocurrency websites, i decided to switch to peer-to-peer method of trading bitcoin by selling directly to individuals at lower rates below the official market price of bitcoin. I sell 1 bitcoin at $2500. Buyers from 5 bitcoins upwards will get it at discount price of $2000 for 1 bitcoin. Check my bitcoin wallet address 18rnfoQgGo1HqvVQaAN4QnxjYE7Sez9eca on blockchain.info for proof of recent transactions and balance. Contact me on firstname.lastname@example.org Thanks.
ansi - September 2, 2017
If you deposit small amounts ther, forget about it it will be taken by those scammers they are now asking for High Fees of at least $6.00 BTC LOL Meaning if you want to send even $1.00 BTC to anyone else they will charge you that $6.00 (For Standard Miners Fee, the other one is $10 LOL) Small amount of $6.00 are taken by them, bunch of scammers (Imagine how many people there get their small amount stuck & can't send them to any other BTC address) PS: they are also forcing people to donwload their stupid app because of that stupid 2nd factor verification code even if it's NOT activated in your profile hahah, got it, those guys are professional scammers. I will delete their stupid app & will never use their wallet again even if they become the only & last official BTC blockchain.
Simon - September 1, 2017
I have had large problems with this service. The first three transfers of BTC I bought on Xapo and sent to antoher wallet worked fine. then I did a larger one and in 4 attempts over 4 days it never got processed. The major problem is there is nobody to talk to in an effort to try and resolve issues....and they do not respond to emails.
Adem - August 31, 2017
scam service xapo scam , not able to trasfer btc to another wallet after contacting many times they dont give reply. dont use it
Jorge - August 31, 2017
Absolute Scam, I tried adding my funds from Neteller and after my money being transferred, it stays on hold on Xapo, saying that the transaction is pending... I've tried contacting them, they replied asking for my Neteller transaction ID and then never heard of them again... its been over a week and they have not made my money available yet on Xapo. I hope they release my money and I will take all my bitcoins to another wallet ASAP BAD
Michael - August 29, 2017
I deposited 40 USD to my xapo walleter through neteller but it is still under processing for last 5 days. no response from them either. My first transaction with Neteller was instant instant and now I have been waiting for 5 days to get my money available. Support is terrible, you don't know if your ticket is opened or not AND the 24 hours bussiness day is bullshit, I have been waiting for an answer for about 72 hours.
Alireza - August 26, 2017
Like 1-Extremely safe vault. 2-Easy to use app 3- debit card that can be used anywhere Dislike Customer service High Lots of people have difficulty logging in. Make sure you are on your verified computer and have your verified cell phone next to you. If you close the browser to get your secondary factor code from your other device, your transactions will not be approved.
konwar - August 26, 2017
I deposited 50 USD and then 75 use in the my account through neteller but it is still under processing for last 4 days. no response from them earlier it was instant and now both the transactions pending for 4 days. support are the bad
T Murphy - August 25, 2017
I opened an account with these people but could not transfer nor buy anything. I sent them an e-mail asking for help. Their website says they respond to all e-mails within 24 hours. It's been one week and NO RESPONSE. Thank God I didn't put any money into this account. I have to assume I'd have trouble getting it out! I will stay CLEAR OF THIS COMPANY. I'm not impressed. Seems like a SCAM. I'll stick with coinbase.com. I've never had a problem buying/selling/transfering bitcoin between bank accounts. I'll stick with CoinBase.
Brian S - August 15, 2017
I have 1.07 bitcoin over $4,718i.64 in Xapo account that I have not been able to get access to for months. Who are these guys and how are they allowed to even do business??? I have been writing them emails leaving my cell number for months and still nothing. I will keep trying but it's so discouraging that there are people like this allowed to keep operating in the blockchain community.
Bitcoin holder - July 26, 2017
Always got a great service from this wallet/card.... I was one of the first subsciber, i sihned in while it was still beta..... Lately i receive emails concerning the renewal of my card. The email address of the senders are in intercom-mail.com Here is the transcript: On Tue, Jul 25, 2017 at 07:09 AM, "Debit Card" wrote: Hi Patrick, Your Xapo Debit Card will expire on August 31st. Get started on ordering your new Xapo Debit Card right away so you can continue spending your Bitcoins. You will not be able to use your current card while you wait for your new card to arrive. How much does a replacement card cost? Standard shipping (no tracking code): $12 USD DHL Express with tracking: $67 USD Read more about delivery methods. Please follow these directions to order a new card, and one of our support representatives will be in touch regarding your card order. Log in to your Xapo account on a web browser Send the Card Replacement Fee to the following wallet address: 3FjCoGzZ1uXq7CDz5LtdMoYD1LwpVR2Q6S Remember! Choose your the delivery method by sending the corresponding fee: standard shipping costs $12 USD, and DHL Express costs $67 USD. Confirm your shipping address: Once you've paid for the replacement, please respond to this email confirming your complete shipping address including city, state, country, and zip code. Best regards, The Xapo Debit Card Team This look's like a scam to me.... (not xapo itself but this renewal process) if i'm wrong and it's the legitimous process they choose to renew the card.... well they just lost my support.... As i recall it, new cards should be issued automaticly, as long as my home address is ok in my profile.... I wrote to email@example.com and so far no answer......
Shawn - July 25, 2017
Has anyone gotten there bitcoin after refusing to do the verification. Its been 7 days they took 400$
Brad Fox. - July 17, 2017
The WORSE APP !!!!!!!!, I tried to create an account using 3 different Gmails and I never could and the worse thing is that it never tell you if any information is missed, nathing, Just when you tried create it says something was wrong...bla, bla, bla...PLEASE NEVER TRY THIS CHEAP APP, you will missing time, instead you should try some app more proffesional as COINBASE OR BLOCKCHAIN.
Pascal - June 28, 2017
Pure Scam! Suddenly they increased their fees, and for a transfer of 15075 satoshis last week they took... EVERYTHING, so I received 0 BTC out of 0.00015075. Just stay away from them. Maybe they were trustworthy in the past, but not anymore.
Fabian Bernal - June 22, 2017
No support at all. If you're lucky and they reply within the 24 business hours they pledge to, they won't give a resolution to your issue. They blocked my account and several days after submitting my documents to have it unblocked they won't reply to any of my messages. They hide behind the support page and you're never sure if they even read anything you send. They have no email, no telephone number, nothing. It makes you wonder why the need of all this secrecy. My advice? Don't use their service. Also, read their TOS and you'll see that when you accept them, you're giving them the power to do whatever they want at their absolute sole discretion.
Nelida - June 21, 2017
I made a transfer 8 working days ago and I do not respond to my emails. I'm worried someone might have spent something similar that delayed adding funds
YukkaS - June 19, 2017
Xapo has become inconvenient for me since they changed their fees. Plus now I have to wait for transaction longer.