Xapo combines the convenience of an everyday bitcoin wallet with the security of a deep cold storage vault.


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- June 28, 2017
starstarstarstarstar Pure Scam! Suddenly they increased their fees, and for a transfer of 15075 satoshis last week they took... EVERYTHING, so I received 0 BTC out of 0.00015075. Just stay away from them. Maybe they were trustworthy in the past, but not anymore.
- June 22, 2017
starstarstarstarstar No support at all. If you're lucky and they reply within the 24 business hours they pledge to, they won't give a resolution to your issue. They blocked my account and several days after submitting my documents to have it unblocked they won't reply to any of my messages. They hide behind the support page and you're never sure if they even read anything you send. They have no email, no telephone number, nothing. It makes you wonder why the need of all this secrecy.
My advice? Don't use their service. Also, read their TOS and you'll see that when you accept them, you're giving them the power to do whatever they want at their absolute sole discretion.

- June 21, 2017
starstarstarstarstar I made a transfer 8 working days ago and I do not respond to my emails. I'm worried someone might have spent something similar that delayed adding funds
- June 19, 2017
starstarstarstarstar Xapo has become inconvenient for me since they changed their fees. Plus now I have to wait for transaction longer.
- June 14, 2017
starstarstarstarstar They suspended my account without explaining anything. I used Xapo for 2 years, for micro payment and i liked it a lot, even the new app is pretty neat (i thought then) but as i wanted to buy BTC with MXN sent the papers they asked for, and anything else. I got this in response:
"We appreciate your interest in Xapo. However, based on the information you provided, we cannot provide you with our services. We will be required to close your Xapo account. If you have more than 55 bits (0.000055 BTC) in your account, then please contact us with the subject of "Xapo Account Closure" and an external bitcoin address in which we can return your funds to you."
That last time i could login to Xapo's account i wrote the mail they ask for, with external bitcoin address, the account had more than they requested to to be send, but neither the money or any response was given since then, tried via twitter with two xapo accounts, nothing.
Another shitty good looking service, dont use it, they have no support.

Tip: 13eHaaLemzHEe2b6RPdKBXcXbKpjjrCHJK
- June 14, 2017
starstarstarstarstar Poor communication.
Very slow [and inconsistent] transaction speed.
A great shame because the CEO came across as one of the good guys in interviews etc.

- June 10, 2017
starstarstarstarstar Xapo hold 2000 Euros from me since 1 month! They admit that the money arrived but refuse any further support tickets from me and keep holding the funds.
This company is either highly fishy or in the best case completely overloaded. Until they change things. STAY AWAY.

- June 10, 2017
starstarstarstarstar scam scam xapo scam now after i got first bitcoins thier deduct was huge almost i ,recieved nothing when i tried to transfer or send they wont allow me i contacted them many times no reposnd at all
stay away from xapo

- June 8, 2017
starstarstarstarstar Not happy, i have transferred funds to the account and they have been processing for over 2 weeks and still no answer when i email Has anyone got a means of me getting hold of them other than their emails???
- June 7, 2017
starstarstarstarstar update: they finally released my transfer after processing for a week, with no warning or explanation (i was already verified).
so i would say that it's NOT a scam. still not a service i plan to use again though, due to the long sending delay and poor customer service

- June 6, 2017
starstarstarstarstar this appears to be a scam
- June 5, 2017
starstarstarstarstar I opened a Xapo account and deposited funds into my wallet, but still waiting after 4 days and they have not released the funds so that I can buy my Bitcoin, NO response from them.
- June 5, 2017
starstarstarstarstar i transfered to xapo wallet 3 weeks ago over 200 dollars and now they blocked my account and i cannot do anything on it. they never reply back.... SCAM....
- June 2, 2017
starstarstarstarstar Totally SCAM!
Just lost 305USD, no support, no payment confirmation, and since my country does not use dollar, that is a lot of money!!!!
Fucking thieves...

- May 31, 2017
starstarstarstarstar Do not use xapo once you bought Bitcoin they will not allow you to send anywhere. And support team will not reply. Trust me you will loose your hard earned money. I lost 3000 USD
- May 29, 2017
starstarstarstarstar scam they refuse to give me the wallet address avoid it
- May 28, 2017
starstarstarstarstar 650 they stole as soon as u try ro wirdraw they freeze ur account. Never to be used again avoid do not use scam.
Tip: Cantevenfetit
- May 10, 2017
starstarstarstarstar Account has been blocked with money on it Already 2 times send docoment to verify my identity.
Nothing happenend and still i can not use my bitcoin !
extreem bad service !!

- May 4, 2017
starstarstarstarstar Xapo Dont have support, before if have in app xapo, and answer fast. Now the email answer say (this email is not monitor for support xapo.
- May 4, 2017
starstarstarstarstar Account opening and regulatory identification (Switzerland) takes a couple of days. Transfer of funds to € wallet was faultless and cheap - if slow via SEPA. Bitcoin purchase with available funds (€) then simple and fast.
Bitcoin transfer from another wallet worked as expected and was nearly instantaneous. Verification delays in the chain (6 required) not yet checked and documented, as I encountered no problem.

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