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I bought a lifetime contract but after only 5 months they close it. I lost 90% of the capital
I wrote them and this was the answer:
thank you for contacting us. Unfortunately, the daily mining reward of your contract became smaller than the maintenance fee and, therefore, is no longer able to cover it. When that happens, the resulting daily mining output becomes zero.
Please note that the contract continued with mining for 60 days. That means that we took care of the maintenance fee in the hope that your
contract's performance result would become positive again. The 60-day grace period of your contract has ended, but, as you might have already noticed, it hasn’t been terminated yet. Being aware of the current situation in the crypto market, we really want to make sure that our customers are given enough time to take advantage of one of the options offered for SHA-256 open-ended contracts. In case you want your contract to start generating mining outputs again, you are able to
choose between these two options: 1. The ‘Upgrade’ option - enables you to upgrade your current contract(s) to our new technology (with a reduced maintenance fee, and a runtime of 5 years straight). 2. The ‘Buy Maintenance Upfront’ option - allows you to purchase the maintenance fees of your SHA-256 open-ended contract in advance for a certain amount of days (30, 90, 180, 270, 365, and 720 days), that will enable any given contract to resume generating mining rewards for the selected pack’s runtime. If you are still uncertain, and you are not familiar with our new Radiant technology, please visit our Radiant website ... formore information. If you choose the ‘Buy Maintenance Upfront’ option, any contract that is upgraded with a maintenance pack automatically retires from the 60-day grace period. Since the daily maintenance fee would have already been paid for in advance (for the selected period of time), it will no longer be automatically deducted from your daily mining rewards. If the crypto market conditions improve during that time (while the pack is still active), the purchased pack will continue to cover the maintenance fees, while you will be getting your mining rewards in full, until the maintenance pack’s runtime concludes. A contract will only re-enter the 60-day grace period if the maintenance pack runtime has ended, and the contract continues to produce daily mining rewards that are lower than the daily maintenance fee. You can find more information about the maintenance pack by going to the ‘Buy
Maintenance Upfront’ section of your account. Hope this clarifies your situation.