You have made several comments, accusations, and allegations in your previous reviews, all of which are either blatantly untrue or entirely misleading. I will make sure to address your comments, but I would first like to resolve your BitQuick order and have your coins sent to you as soon as possible. This has been our intention since October 18.
First and foremost I would like to say that I am very sorry that you have been so inconvenienced by this situation, it is unfortunate to hear that you were unable to make the deadline for your purchase due to not receiving your BTC on time. We have been trying to contact you for the past four days as well, beginning 15 minutes after you uploaded your receipt. We did receive each and every one of your emails, and responded to every single one. There was a total of 7 emails that we sent out when trying to reach you over the past four days (we sent from a couple different email addresses as well), and we have not received a response to any of them or even acknowledgement that you have received them. It would appear that your email address is either bouncing emails that we send to you, or they are going to your spam folder (which I would recommend you check if you have not done so already). We do not have any known alternative email to reach you at. However, due to being troubled by not being able to reach a frustrated customer, we even sent out a tweet to all of our followers reminding that it would be wise to try contacting us with a different email if you do not receive responses promptly (or at all). That tweet is still there, you can view it on our page @Bitquickco. We are ALWAYS here to respond, and usually attend to emails within at least 15 minutes or so after we receive them. Please try contacting us at email@example.com using a DIFFERENT email than the one that you have been using for all previous communication attempts, and we will have this resolved as quickly as possible.
I would now like to turn to the numerous scam/fraud/legal allegations and and comments that you have made about our company, addressing first the suggestion that we "scam" people by not responding to them and running away with their money. This is 100% false, and could not be more false. We have been operating for over a year, having served 6,328 customers as of the writing of this post. Aside from you, all of those customers have received their Bitcoin as promised (just to clarify, you WILL receive your coins once we are able to reach you). We have always operated as a fully legitimate and honest business, and strive to have a strong and visible presence in the Bitcoin community. You can meet us in person at our Columbus Bitcoin Meetup (found on meetup.com), and we have even attended two recent Bitcoin Conferences (BTC Chicago, Cryptolina), having presented at and sponsored one of them.
Our reviews on this site are absolutely not fabricated. They are real testimonies from real users reflecting real experiences. As you can see, some are negative. The negative experiences often involve either miscommunications similar to the one that you have encountered, or delays due to unique or extenuating circumstances. We provide a link of this page to all of our buyers after they complete a purchase, and to sellers as well. We treat this page as a forum for discussion, communication, and feedback. We are constantly looking to actively and aggressively improve the experience of using BitQuick, and BitTrust acts as a gateway for that. We want to know about the issues that users have when using our service so that we can fix them. We not only want to know what works, but also what doesn't. Positive feedback is great, but more than anything we are grateful for each and every comment that has been left here, as they have all helped us to better our service and allow for a continually growing and successful business.
The Bitcoin space is still very young, therefore there is still much uncertainty regarding regulatory and legal matters across the globe. As you may know, an extended commenting period had been given for the recently proposed New York regulations, and the Canadian Senate has suggested at their recent session that they wait for 5 years before making any definitive rulings on Bitcoin or Bitcoin businesses. After having sought legal counsel from several lawyers, as well as having listened to the public comments and guidance of many prominent and influential members of the Bitcoin community who are currently working with governmental bodies to classify and regulate Bitcoin in the U.S., we have been advised that we should hold off on making any definitive decisions regarding registering as any sort of MSB until further (and more clear) guidance is issued by the federal government for companies that only deal with cryptocurrency. We do not handle any FIAT currency, only cryptocurrency. Because there have not yet been any definitive federal rulings regarding businesses that operate according to our model (LocalBitcoins operates the same way), we are holding off on making any definitive decisions yet, as mentioned. We do not trade any cryptocurrency or USD; we simply act as an arbitrator in order to make sure that customers receive their Bitcoin safely and quickly by publishing proof of our Bitcoin holdings and sending Bitcoin to buyers as soon as they pay the seller for them. We are still a small company with a small team, but we do plan to greatly scale our operations, as well as our fraud-prevention measures. At the moment we are doing what is necessary to protect both ourselves and our sellers from fraud.
As mentioned, we are a very open and public company and can be reached via several methods. You can direct-message us on Twitter, Facebook, and LinkedIn, all of which are in the header of our site.
If you would like to reach either of the administrators of our site, please contact either firstname.lastname@example.org (CEO) or email@example.com (COO). Although we did do our part in extensively attempting to contact you, we would like to waive our 2% fee for this purchase due to what has been an unfortunate and surely inconvenient experience.