Description
UpdateWirex is a physical or virtual card that looks and works like a bank card. You can use it to load, spend, save, and receive bitcoin or fiat currencies, internationally.
Reviews
Write a reviewDennis - April 29, 2025
I have been using Wirex so far so good for small crypto purchases for the past couple of years and even earned some 7-10% APR interest by locking my crypto in their flexible X-Account. So things have worked out well so far, but today I decided to buy BTC and topped up my Wirex account via SEPA Instant for 10K EUR. The incoming transfer was processed very quickly, the funds arrived from my German bank account within a few seconds. Then I tried to buy BTC using the money I had just deposited just to discover that their BTC ask price was much higher than the market, at least 10% higher than the spot price on all major exchanges. The trick with the price was that when I was considering buying BTC on their app it showed me the current market price in large and prominent font, which made me think that I would be able to buy BTC from Wirex at that market price, yet when I hit the 'Buy' button the app rearranged the view in such a way that the market price was no longer visible and instead the page was showing the app's own EUR/BTC conversion rate being about 10% higher than the then-current market spot price on Binance. The conversion rate was also being displayed in very tiny greyed-out font that was hard to see on the white background. Needless to say, I quickly changed my mind and decided to withdraw the EUR funds back to my bank account at N26 via SEPA Instant, which is supposed to be processed within two hours as per Wirex' own help article yet in my case it has been already over 3 hrs and the transfer is still showing as 'Pending' for no apparent reason. Of course they have no live support to assist with things like that so I opened a support ticket but no news so far. The bottom line is, given all the negative reviews posted here and on other platforms I would not recommend Wirex for investing or actually for anything else at all. Wirex is owned and managed by people with Russian and Ukrainian backgrounds. That alone is all you need to know to make a prudent investment decision.
michell nailga - February 12, 2025
I really don’t want to get into details but if you are a victim of online trading scam, you may also have been scammed by fake recovery team is possible to recover your lost funds because i did. All you need is the right person to do this for you Adam victim help at hotmail dt com Send a mail and you will be glad you did.
Kevin - August 8, 2024
Opening an account is easy and the service works fine. But dear people who take Wirex for cashback, be warned. If you have more than $1.00 worth of WXT they force you to buy $300 WXT if you want to close your account later. This is a minimum to be able to withdraw WXT and they only close accounts if the balance is less then $1.00. Be careful with these hidden costs!
Ignacio - May 13, 2024
NO RECOMIENDEN WIREX A NADIEY SAQUEN SU DINERO SI AÚN ESTÁN A TIEMPO …. EN CUALQUIER MOMENTO TE BLOQUEAN LA CUENTA , SEGÚN ELLOS POR MOTIVOS DE SEGURIDAD , Y A PARTIR DE AHÍ A REZAR , YA PRONTO HARÁ 3 MESES CON LA CUENTA BLOQUEADA Y NO HAY MANERA QUE CONTESTEN DE SOPORTE …..
LA PEOR BILLETERA QUE HAY EN EL MERCADO SIN DUDA ….. TODO VA MUY BIEN HASTA QUE TE OCURRE A TI ….
ME HABÍAN AVISADO PERO COMO A MI ME FUNCIONABA BIEN NO HICE CASO ….
NO ESPEREN QUE LES SUCEDA LO MISMO , CADA VEZ HAY MÁS GENTE EN LA MISMA SITUACIÓN …. NO TE QUEPA DUDA QUE A TI TAMBIÉN TE TOCARA ….. SOLO ESPERO QUE TENGAS DENTRO POCO DINERO O MEJOR NADA …..
Souf - May 6, 2024
Wirex is a scamming Web3 wallet. There financial institute knows nothing about their 'refunds' im still waiting for longer then 16 months on my remaining funds after the closure of my account. Their a lawsuit has been filed against Pavel Matveev, Dmitry Lazarichev, Georgy Sokolov, Rajiv Sainani & Wirex limited in theNetherlands. Also there official adress is in Croatia and not in UK. They never edited this. But all the wires are starting to come together. be careful when using wirex. Small amounts can't hurt, but I don't recommend large investments! They also closed the ticket and close all new ones. They banned me from discord on 3 different accounts. The app tells me i get notitfied myself but 18 months further and still didnt receive my 3eth.
nacho - January 3, 2024
WIREX is a FRAUDULENT CRYPTO COMPANY, MALA PRACTICES… since it has not been authorised by HAFAN authority in its country to handle and manage crypto finantial products based on the lack of the customer rights.They have fake customer support numbers. They do spam and through this strategy send notifications to customers so they are not adviced properly, they work in different markets but their agents do not understand more than English, no Terme and conditions in market language,…etc… They stole money based on abusive storage fee without anything in return for the customers… etc…
Scam - December 22, 2023
I have had a wirex account. Used the card, transfered crypto back and forward. With No problem at all. And then I did something wrong. I didnt put my destination tag. Ok, that was my fault. Then I contacted wirex, trough a ticket. No response in over a month. I wrote several times. Then I wrote to them at X. And they finale answered. They promised to fix it. Then nothing happend. I got the messege. Not to worried, and I would get my fund. Now I understand that they took it. Because to solve this, problem and use over to months. Now they stoped replying me. And no, XRP. I got screenshot of everything. To bad it is like this. Card was greate. But to get help from qustomer suport. It is terrible and a nightmare. Now there is no communication no money. Then I desided to close my account. If they want they can transfer it to my wallet i sent it from. But I doubt it. My adviser is. STAY AWAY!
Tom H - November 10, 2023
Well, I was going to write a review and then saw Ali's review below. He has written an extensive review which absolutely mirrors my own experience with the company Wirex. Freeze your funds. Ghost you. Go elsewhere.
Ali Roghani - November 1, 2023
I feel compelled to share my deeply disappointing and frustrating experience with the Wirex app, which claims to be a reliable neo bank and crypto wallet. Unfortunately, my experience has been anything but reliable. If you value your time, privacy, and financial stability, I strongly advise against using the Wirex app due to their egregious practices.Upon depositing money, including cryptocurrencies, Wirex immediately bombards users with an excessive number of document requests, focusing on the source of funds and income. In an alarmingly invasive manner, they repeatedly demand multiple forms of proof of address and identity verification. This never-ending loop of requests for personal information is not only excessive, but also raises serious concerns about the privacy and security of user data.
To make matters worse, after complying with these unreasonable requirements, Wirex abruptly closes, blocks, and freezes accounts without providing any valid explanation. In my case, they have frozen my money, leaving it inaccessible, and have done nothing more than send me repetitive replies about processing my refund request. It is evident that Wirex has no intention of resolving this matter promptly or transparently.
Such actions demonstrate a complete lack of respect for their users and a disregard for the basic principles of customer service. Entrusting Wirex with your hard-earned money results in an arduous and frustrating experience, leaving users with no choice but to navigate through a convoluted system that offers no resolution in sight.
It is deeply concerning that Wirex continues to hold my funds hostage, failing to provide adequate support or concrete answers. Their repeated claims of processing refund requests without any further action or timeline only exacerbate the frustration and anxiety that users are forced to endure.
My hope in sharing this negative review is to warn potential users about the inherent risks associated with Wirex. Their excessive document requests, arbitrary closures, and the freezing of funds are blatant violations of user trust and confidence. I strongly urge individuals seeking reliable and trustworthy banking and crypto wallet services to explore other options that prioritize user satisfaction and uphold high standards of reliability and security.
Please note that this review reflects my personal experience with the Wirex app, and others may have different encounters. However, I believe it is crucial to share this warning and encourage potential users to consider alternatives rather than subjecting themselves to the risks posed by Wirex.
In conclusion, avoid Wirex at all costs. Their intrusive document requests, account closures, and freezing of funds highlight their disregard for users' privacy and financial well-being. Seek out transparent and reliable alternatives in the market that genuinely prioritize customer satisfaction and uphold the principles of trust and integrity.
Xaver Graupe - October 26, 2023
Do not trust the 5 stars reviews. Those are Bots. You can verify those snd it wonders me how btitrust is not deleting those!They frauded me for 20k euro.
I have contacted european institution for frauds. I want my saving and profit back!!!!!
Wirex - June 26, 2023
This business wants me to verify my details AGAIN after three years of being a customer. Their verification links / process don't work and I only could make contact by Twitter. Now they are telling me to deposit €300 in bitcoin so they can reset or 'synchronise' my account.
I told them 'no' and a token amount of €10 is enough to confirm my source of revenue is legit.
So they replied with this -
- 'Okay
How much can you afford now ?
So we can help you out.'
I told them they are bullying customers and their tactic 'amounts to financial blackmail'
They replied 'ok sir'
Wirex, behave like Nigerian scammers.
Advice - draw your funds out as I have done and warn others.
It's amazing they have a few good reviews.
Graham Pountain - May 23, 2023
Anyone who says anything positive about Wirex are either employees or people paid to do so.Like so many others they asked for all sorts of documents which I sent several times. They then said
"To adhere to regulatory requirements, we are obliged to conduct compliance checks on our client base. Unfortunately, our most recent check has revealed that there is cause to permanently block your account. This email is to give you 30 days notice to allow you to withdraw your funds.
After the account is blocked you will lose access to the funds, so your urgent attention is required in this matter. "
The account was already blocked so there was nothing I could do. I lost all my money
Nagy-Imecs Hunor - March 17, 2023
RON currency funds blocked!The wirex card is not anymore linked to RON currency. RON currency was removed from traditional currencies. I can not use the funds (in RON) even to make exchanges. I can't make TOP-UP, I can't pay with card, the RON currency was removed completely. I used the card 1 year without a problem, everything was perfect… And now I can't use the RON currency, and I am an ELITE package with 30 eur / month!!!!
Update: 15.03.2023 - I received a message from WIREX, that they know the problem and they resolve the issue soon, I received the email very quickly, but all my tickets (few from 5 days ago with the same problem) was set RESOLVED by them, but the problem was not resolved in reality… It's not ok, that you say that you resolved a problem, but in reality the RON currency is blocked and we can't USE!
The RON currency problem is still persisting, I've discussed by other clients of wirex from Romania, and all of them has the same problem!
Wirex: Please URGENTLY resolve the issue, because our RON funds are blocked in the sistem!
Update: 17.03.2023 - Nothing happens, only emails and replays for tickets, but the RON currency doesn't work and our funds are blocked! Not normal in 2023 that a service is unreachable 7 days!!!!
Get my money and run - December 28, 2022
They get my money and block my accountI open the account to receive help from families and friends for my studies in Spain and when I try to exchange the fund to a wallet a couple of days ago, the app crush all the time. At the time I didn’t have enough signal so I don’t really care.
Today I receive the last funds, in total not more then 800€ aprox, and when I try to withdraw the funds, they block my account. I contact support and they wrote me back asking me for the source funds (again, less then 800€) and I don’t have any more news.
If you really relay in this service to live, run away, this is not the right option.
Aeoris - December 2, 2022
Definitely the worst service. Wirex closes your account saying false reasons like outstanding balance, which is totally false in my case. I'm not the only one, in the Wirex community and other sites you'll find a lot of complaints about this scam company. I suggest to those who use this service to ASAP withdraw your crypto and close your account, then move to other better service. Wirex will block you soon or later and ask for 30 GBP to send your remaining crypto to your bank account. #NotYourKeysNotYourCoins
abel - May 30, 2022
I have been a Wirex user for more than 1 and a half years.I have earned more than 38,000 wtx, using the promotions of the cryptomas day platform etc.
Today 05/24/2022, I have entered my account and more than 34,000 WTX coins have disappeared from my account.
Customer service now invents things to not return them.
I DO NOT RECOMMEND, THEY ARE NOT TRUSTWORTHY, THEY TAKE YOUR COINS FROM YOU AND ONLY TELL ME THAT THEY WILL STUDY MY CASE!! A SHAME.
Terri - May 23, 2022
I agree that the positive reviews are scams; look at the language structure, evidence enough!!
Terri - May 23, 2022
Do not use Wirex. There Wirex Bot and staff are patronising and make fun of people. They have my money and won't give it back. All I asked them to do was change my address; they were provided with a verified address and have attacked me ever since, Staff are incompetent and start a process but do not complete. I have never experienced such poor customer service; they are shocking and completely unable to accept feedback or rectify mistakes.
Jamie - May 6, 2022
Like many others here I have a lot of money in Wirex which is in Bitcoin. Wirex have frozen my account and keep telling me that I have to verify my source of income which is a pension. I have verified but they still send the exact same email telling that I have to verify my source of income. I have told them to close the account and where to send the funds but they simply keep telling me that I have to verify my source of income without any actual communication. They are best avoided.
Agu - April 25, 2022
Scam ,wirex is Scam All positiv reviews are fake
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