1.52
25 reviews
Wirexlogo

Description

Update

Wirex is a physical or virtual card that looks and works like a bank card. You can use it to load, spend, save, and receive bitcoin or fiat currencies, internationally.


Reviews

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- August 14, 2019
I send 50$ in my wallet in btc .... i see the money added but it is not on my balance. They are scammer. No answer by email... an i saw many bad reviews . SO I UNDERSTAND THAT THEY ARE CHEATER

- August 8, 2019
The visa does not work in some places, is not possible to make bank transfers is not possible to change the pin for the visa and finally today the debit card was blocked is blocked....

- August 5, 2019
The block our money several times. Today at 5th August they stole also my money. I had 9.35 Euro on my card and on the Euro Account i had 9.05 Euro. So i booked the 9.05 Euro also on top on that card value. It must be 18.40 Euro then. But the Card value shows me 13.39 Euro. So this company stole me 5.01 Euro and it does not show up in the list!

Tip: 32APsqc1vuHnyRzGhZwx2sa7yN3d7WjqJ5


- July 31, 2019
My frustation tks to the poor service of wirex. It is unfortunate that you have to write this review about a crypto exchange-bank, regulated in the UK by the FCA. Since last week 11 days ago a friend sent me money in the 'Fast transfer' service, 3 days passed and nothing until I sent an email and they answered me after 24 hours, and they told me they would come back with more questions, the day following case 48 hours my friend's bank had to cancel the transaction since the bank that receives the funds (wirex) had not accepted or even seen in sending and they returned it.My friend sent it again and now send the info that they have order, I hope that after 11 days it can be completed. But that does not end there, last Thursday, July 25, I sent from my Wallet wirex app to my Barclays account that I have in London and usually arrives in minutes or hours, but nothing, in the app said, sent! But I never arrive. Then try to withdraw money and the card does not work, then try to pay and it does not work, try to be able to buy btc to be able to send it to my exchange and try to be able to get MY money but nothing, it does not work, then my app is blocked. I did not know how many emails and they replied that sorry, thank you for your patience, we are doing our best, blah blah blah. This happened between Friday, Saturday and Sunday, and today is Monday 29 july 2019 and I still haven't received an explanation or a solution. I have no money in my barclays account and I have seen that it could be negative, and that will affect my credit record thanks to wirex. I have consulted the facebook channel, email, but nothing, I can enter my account but I cannot withdraw, buy, send, anything with my money, I do not know how I am going to pay for my things. Legally this is a very serious offense, and the truth is that I do not like to write these reviews but with what is happening to me it is better to share it, just imagine that it happens to someone who is in a super emergency or must buy the food for your children, or I have to pay a bill and get into trouble, and wirex still doesn't solve my problem. We are in 2019 and these types of technical problems of an app must be resolved in hours, is it a shame that this company takes days and still nothing, will they have enough qualified personnel to operate? The truth is the losses that I have had because I have not been able to do my trading, the lost hours trying to send email so that my problem is solved, the frustration that this has caused me and the pain that will happen when having to ask a friend for money when I have money is very frustrating. This will be pass to the authorities since I work as a broker and these types of situations are not normal. So if you want to open an account is wirex, think about it 100 times. Vladimir P. Thew email above was sent on Monday 29th. Today we are at Wednesday and i have no replay, no explanation, I did cc compliance and no answer. I used to work as a Broker and i know that when you send an email to compliance they have to answer you and let you know that they are aware of the situation, but no answer. it's true that they have 8 week to replay once you do a formal complaint and you are not happy with the answer you can now send the complaint to ombudsman services you can contact FCA as well and make then aware of the situation, or a private lawyer. Its so frustrated it that an FCA regulated company as wirex act like this, but the authorithies will acknowledge all this irregularrities.

- July 5, 2019
ATTENTION! SCAM! I WAIT TILL 22/06/2019 FOR MY XLM TRANSACTION NOTHING HAPPENS SUPPORT SAY EVERY TIME THE SAME: "WE HAVE AN ISSUE" NOW ITS 05/07/2019 AND NOTHING HAPPENS DONT USE THIS SCAM GO TO ANOTHER COMPANYS!

- June 25, 2019
Don't bother with wirex, trust me it's not worth the hassle.

- June 9, 2019
BIG BIG BIG Cheater. VERY DANGEROUS, THEY SHOW THEM VERY SERIOUS COMPANY BUT THEY ARE THIEVES They eat lot of my money and close account and no response. Strange company!! What to do now? how to get money back??.

- June 9, 2019
Be careful. This company is a cheater. You sent them money and BTC and some times they close you account and no money come back. they can play with your account and money as they like because money is on their hand. Please be careful sergie

- May 13, 2019
Just managed to register an account and uploaded my ID, and stated verification in process etc... then all of a sudden changed to the account has been blocked! How ridiculous is that, totally pointless and a waste of time!

- May 9, 2019
I sent some money to top up my card several days ago. But money have sstill not been credited. I have opened a ticket. After 2 days I received an almost automated reply. The usual "sorry for the problem we will check it for you bla bla bla bla..." Nothing else. I waited more days and no reply. I have contacted the VISA support and they confirmed that my money HAVE BEEN moved to my card but for some reason they are not showing up in my account. Support is almost not exhisting and when they replies they just apologies because they have a lot of work, they are working for us and so on. If you have so much work, why don't you hire more people to offer a better customer support experience? Ticket id: 800368

- April 18, 2019
Had over £800 transferred into btc and then transferred out. Informed wirex immediately. Took them 24 hours to freeze account. And 12 hours to re open it. . long story short they said my email was hacked ?? Highly unlikely as I use yubikey. And 2fa. Now in process of going through financial ombudsman and small claims courts as they now choose to ignore emails. No contact phone number to ring them. I did visit there address. Turns out it's a virtual address. They say all information is secure so why are they sharing data with contis. The card provider. Customer service is none existing.

- March 23, 2019
I transferred a 4-digit Euro amount to Wirex, into my EUR account. From my local bank account, the money was booked away. In Wirex, the incoming transaction shows up - but they are holding back my funds (status "failed"). I have no control over my money anymore. Support does not answer. No reaction for days. "24/7 support" is a bad joke, chat support opens at 11 o'clock Berlin time, and when used, it shows somewhat like place 174 in queue. E-mails to support team remain unanswered or are just standard apologies without any solutions of the issue. I meanwhile informed Financial Conduct Authority and Police about the incident.

- March 5, 2019
Closed my account because I moved house!!! totally unprofessional.

- January 27, 2019
Pathetic.

Tip: 14eNzqHSMULc4QRmwxJpYMhj4Mxuvjse9A


- January 26, 2019
Good.

Tip: 14eNzqHSMULc4QRmwxJpYMhj4Mxuvjse9A


- December 22, 2018
I SIGNED UP ALMOST 2 MONTHS, IN OCT , HELD A FEW BITCOINS TEMPORARILY UNTIL I CAN MANAGE TO MOVE IT SOME WHERE ELSE, TRIED TO RESET PASS WORD, NEXT THING YOU KNOW THEY ARE BLOCKING ME FROM LOGGING INTO MY ACCOUNT, ASKING FOR SELFIES, TIME AND DATE OF WHEN I SIGNED UP, AND TRANSACTIONS, WHICH I GAVE EVERYTHING, BUT IN THE END THEY SAID THEY WONT LET ME LOG INTO MY ACCOUNT BECAUSE I DONT HAVE A SELFIE WITH MY ID, AND SOME WHERE IN THEIR OWN MIND, THEY THINK THEIR GONNA KEEP A FEW BITCOINS BECAUSE OF THAT . FILE THE LAW SUIT AGAINST THEM, AND I DO NOT LOOK BACK.

- December 21, 2018
Fraud & Wirex ...... Without doubt one of the worst services i have ever signed up for!! No contact telephone number to speak of... support is online only & its pot luck if support come back to you when you raise a ticket. Paid for christmas present online with debit card.... yet money wasnt recieved by Vendor.... but money has gone from my visa debit wirex account. Wasted nearly a month of my life trying to get a reply that was a useful to see where my money has gone exactly....& nothing has materialised. They said if i paid $28 then they would contact their bank to investigate ffs!! If you like loosing money quicker than you can on the roulette tables in Las Vegas ...Then use this service!!! I am now in the process of reporting the company to Visa, Finacial Ombudsman, uk actionfraud police website and CONTIS who provide the cards to wirex (03301004852).. and i'd suggest if you have had problems with this company, you do the same to try claw your money back from this fraudulent company. Everyone needs to kick up a massive negative social media storm for this diabolical company before other users are duped to put them out of business! (Leaving messages on all youtube media that metions their name and review sites will help.) How on earth this joke of a company got a banking licence is beyond me? This company will soon be on TV about their dodgy practices no doubt! You have been warned people!!

- November 19, 2018
They have locked account for no reason and wont open it properly , their customer service is a joke literally i have made four separate support tickets and they do the same thing over and over open my account 48 hours after i sent the request to shut it back down right when i try to use btc transfer its horrible and their phone number is out of service i demand to speak to some one now since i am obviously never going to get my money ever again. I want to take some form of action against them is there anything i can do please comment or write a review...I used this site problem free for 6 motnhs and out of the blue this stuff happens they are in some trouble atm i can feel it and they wont inform their customers about it and hold their money without any trust of confirmation i would stay as far way form them as possible you cant trust this site at all.

- October 30, 2018
Have used the Wirex card about 4 months with no problem at all. Who are all those guys below told it's a scam? Looks like unfair competitors play lol

- April 20, 2018
All good comments they write themselves, this is scam scam scam, if you want lost your money buy this scam. Worst people

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