Don’t have time for their customers only for branding and advertisement. Waiting already 5 months for my first payout after writing several messages! Customer service is not good, you have to wait really long before your problem is being answered, let alone being solved! After asking my money back they refused to give me a refund since they explained that this money is invested in their infrastructure (which doesn’t seem to work). I as a customer feel scammed because I invested my money in this and never saw anything in return, only some thoughtfull emails on that they are working on the problem. Remember, this is not my problem but yours so please give me a refund as soon as possible, I am done.

I have been with Genesis mining from September 2017. Starting 1st Febuary 2018 I haven't receive no payout for Etherum in my ETH wallet. Also I am so tired of writing customer service to address my payout for both Zcash and especially Etherum. I try to check my account regullary but the minute I dont check, when I do there is over 10 missisng payout and each payout requires an indivual ticket. When I submit tickets, there are close immediately without resolving the issue. At this time I would not recommend this company to anyone. In the begging this company had no issue but lately it has been bad with payouts. Tired of reporting to customer service as my issues are not resolve. I Still didnt get no payout. Avoid if you can! as for me am stuck in a 2 year contract. Once my contract ends, am never going back.

I have been with Genesis mining from September 2017. Starting 1st Febuary 2018 I haven't receive no payout for Etherum in my ETH wallet. Also I am so tired of writing customer service to address my payout for both Zcash and especially Etherum. I try to check my account regullary but the minute I dont check, when I do there is over 10 missisng payout and each payout requires an indivual ticket. When I submit tickets, there are close immediately without resolving the issue. At this time I would not recommend this company to anyone. In the begging this company I had no issue but lately it has been bad with payouts. Tired of reporting to customer service as my issues are not resolve. I Still didnt get no payout. Avoid if you can! as for me am stuck in a 2 year contract. Once my contract ends, am never going back.

good website

To Genesis Mining... you don't give me daily payout figures for XMR for 2 months now, you paid me 0.4 XMR 12 days ago that still hasn't arrived, 6 tickets and all you reply it IT is checking it, refund my bloody money or pay me my XMR, you could check the blockchain in 2 mins and pay me but still you don't, you are not a honest organisation!!!! chainradar com/xmr/transaction/0000000000000000000000000000000000000000000000000000000000000000

They offer cheap ways to get into mining which takes advantage of those new to crypto. Because fees keep increasing and they have a minimum payout, you may never actually see anything get deposited into your account. I've had an account with them for 5 months now and have never received a payout. I knew going in my initial investment was very small, I just expected to at least see it work. Avoid at all costs.

Dont get involved with this bunch, bad support, miss all their paydates. If you ask me, it is a scam.

Dont het involved, bad support, miss all their.paydates. Scan!

Forgot to mention, you can add another 16 days to the 29 I just mentioned, for the period Feb 8 to Feb 23, 2018.

Genesis Mining has lost any credibility I originally thought it had. My last daily payout was on February 7, 2018, and here it is now February 23, 2018. Genesis still owes me 29 payouts starting from July 22, 2017. I have given up complaining to support, the support is hopeless. I cannot give them one star (but had to to make this post work), do you blame me?

No support, no money, low remuneration

Wow, I'm actually surprised to see so many negative reviews. I've been on a monero mining contract for over a month now and found genesis mining to have followed through on everything they promised. So far I have received all of my payouts. I think the key to this investment is patience - not a bad way to go about investing in crypto given the crazy fluctuations in the market. Slow and steady wins the race. Profit margins increase the more you invest, and if your coins appreciate in value, well, even more profit to be had. The contracts allow you to choose how you want to allocate your mined payout - I've been able to receive bitcoin and other altcoins with the monero mining contract. Customer service can be slow, but they get back to you. About a month ago they sold out of all their contracts, however, recently they just put up an ad for a new 2-year pure ether mining contract. These contracts go pretty quickly and it looks as though this one is limited. Here is my 3% discount code: b2mAZR. Trustworthy and reliable mining company. Highly recommended.

Nothing major to complain about. Payments are coming as expected. Granted this isn't as profitable as mining with your own hardware, but it's way more easier. I wish they'd offer BTC contracts again! :) 3% discount of contracts with this code: 0Sv4sN

Genesis is the most legit cloud miner. Get 3% off your investment by using this affiliate code: x5EAgO

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Didn't get my payment. Better go with BitcoInvest, link: bitcoinvest.cc

Been with Genesis for about 8 months now, Bought over $6800 worth of dash, monero, and ethereum hash power on my credit card, Payouts always missing and weak , Customer support never responds. I will be lucky to break even after the 2 year contract is finished (that's if there still around?) My advice is find another cloud mining company or just buy the coin that you like. Genesis Mining IS NOT the way to go. Just my 2 cent Don't make the same mistake I made.

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Be careful with this people, they are not paying.

Be very careful and do not make large investments with mining in Genesis, the main problem is that they skip the days of payments, you have to claim them and they are very slow to respond, the answer they give is not consistent at the end you accumulate missing days without pay, on top of that when the difficulty of the mining goes up they give you less the same day but if the difficulty goes down they do not pay you more until you claim it. They pay three days late and make many mistakes always in their favor. Constant problems, a lot of headache.