2.09
23 reviews
CoinsBanklogo

Description

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Formerly known as BIT-X. CoinsBank is a comination of blockchain services including an Exchange, Wallet, and payments portal.


Reviews

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- April 3, 2019
Just logged into my account after a year of inactivity. They have been helping themselves to around $40 of my crypto every month as an account inactivity fee. WTF is that! I hope this helps someone to remove their crypto from them.

- February 5, 2019
Glad i visited this site. Account set up with Level 4, been asking support to assist with funding the account info, rather than go into war and peace, thought that i would just copy and past, see below. HEADING- Funding my account with gbp in the most cost effective way ME: Hello New today, i'll be looking to fund my account using gbp, given debit card transaction fees, i'll go down the route of using a bank transfer. I have been through your system but i can't find how i set this bank transfer up, could you confirm. Also can you advise what's the best method to cut down on this transfer in terms of fees, i'll initially send 10,000 gbp. Thanks You, 24.01.2019 07:10:39 CoinsBank: Hi We kindly inform that at this moment wire deposit in GBP is not available. You can deposit in GBP with Credit/Debit card deposit option only. Please add your card and you will be able to deposit through Card deposit method. All commissions and types of withdrawal/deposit methods you can find here: web-site given Sincerely Yours, CoinsBank Support Team CoinsBank, 24.01.2019 07:20:23 ME: The fee for depositing cash via a debit card is high, as i'm planning to fund my account with up to ***k gbp, so that may incur a debit charge fee of 3% of the full amount, the system says deposits from £20 up to £5000 would incur a fee of 3% + 9.95. Can i deposit either euro or usd via a wire deposit? have now seen that i can deposit usd, seen system transfer info. That said when i've tried to input that info into my uk bank account it advises that the IBAN is invalid! could you check this for me Thanks You, 24.01.2019 08:40:57 CoinsBank: Hi We kindly inform that account number for USD deposit is not IBAN. Please make international payment or contact your bank for more details about USD transfer. Thank you for understanding. Sincerely Yours, CoinsBank Support Team CoinsBank, 24.01.2019 11:03:38 Then they closed off the ticket....... New Ticket opened: HEADING- Getting funds to my account via transfer ME: Hello I've been trying over the last week to move an initial deposit of ****euros to my account with a few companies, so i tried again with another one, that attempt has also failed. i did ask for a reason and this company did give me a response, for which i attach to this support ticket. I was planning to move in total up to ******euro to this account so i could be ready to buy btc, but given that it appears that i can't find a company to transfer the money, could you perhaps tell me which companies that you do know who will allow money transfers to you. I could move this amount to you via a debit card, but the charge that you make for such a debit card transaction is way too expensive. Can i get a detailed response as if you can't advise me who allows money transfers to you, then i would need to look elsewhere, but given that i stay in the UK, and your business trades/registered in Edinburgh, i'd prefer to deal with CoinsBank. Look forward to hearing from you. Thanks Reply from (third party transferring agent) has been copied and pasted into this document word/pdf You, 01.02.2019 02:57:05 Copy of reply re above- Hi Thank you for uploading the requested invoice. I regret to inform you that we will unfortunately not be able to complete this payment, due to the beneficiary falling outside of our risk appetite. I do sincerely apologise for the inconvenience this may cause you, and I will arrange for the funds to be returned to you. Kind regards, CoinsBank- As we can see your deposits has been cancelled. Last deposit is in status awaiting approval. We kindly ask you to wait, wire transfer may take up to one week. Thank you! Sincerely Yours, CoinsBank Support Team CoinsBank, 01.02.2019 03:49:05 ME- Hello I note you have closed my ticket off, why? You first have to answer my question asked. Thanks You, 02.02.2019 04:48:10 CoinsBank- Dear We ask you to wait when payment will be arrived then you will be see it on your account. Sincerely Yours, CoinsBank Support Team ME- Hello CoinsBank Support Team, The replies i'm receiving to the above are unacceptable, please escalate this to an account manager, as this is now a formal complaint. I'm trying to do business with you, but you don't appear to be looking for my business. If this is indeed the case, tell me that, and i'll go elsewhere. I have given the reason in my earlier messages why i need assistance, but you are hell bent in not dealing with them. PLEASE READ MY NOTES. Secondly, i have set an additional external funding account up, and the forward funding payment is to be issued at my end using SEPA, my bank requires a IBAN number, note there is no IBAN on the ticket/invoice when this is selected? Can someone please deal with this correctly. You, 05.02.2019 14:09:45 Then after reading this review page in general- never mind i'm just going to close the account even before it's started, what a waste of time this has been.... You, 05.02.2019 14:51:07

- January 1, 2019
coinsbank.pw is scam, scam,scam.

Tip: 16ZywT3vbNjJQc8e2zWxaG3GprhX4vmrg


- December 29, 2018
Iattempted a btc exchange to ETH and it went through on their site, but I never received the money in my ETH account. They never responded to my email either. Below is the btc address I sent my money to:

Tip: 16ZywT3vbNjJQc8e2zWxaG3GprhX4vmrg


- December 28, 2018
Most of the bad reviews here are referring to a scam sit also called coinsbank. please check well there is pw added to the scam site

- December 22, 2018
I transferred over 2000 USD to their bank, Abu Dhabi Commercial Bank, listed on their site. When after 2 month the money still was not on my account, I asked them why it was taking so long, and they only replied that they no longer were clients at that bank and that they could not help me! However, the bank told me the account exists and the money has been received and it was listed on their website! So I wanted to see who is behind that company and all I could find is a complicated structure of many letter box companies.

- December 12, 2018
Wish I would've known this earlier. Attempted a btc exchange to ETH and it went through on their site, but I never received the money in my ETH account. They never responded to my email either. Below is the btc address I sent my money to: 16ZywT3vbNjJQc8e2zWxaG3GprhX4vmrg

- November 12, 2018
Coinsbank is untrustworthy, if you're looking for accurate crypto trading signals, join our FREE telegram signals channel here! t.me/silverstonecrypto

- May 31, 2018
They ignore all support queries. Unprofessional behavior.

- May 30, 2018
I buy and invest through midaswalletcom. My bitcoin never depreciates in value even when there’s a market shift, It rather appreciates weekly. My ReF: UTK9O8

- March 23, 2018
I have been trying the website services for the last month and Initially bought 100USD worth BTC but I cannot pass verification step 3 even when I have provided high quality photos of the required documentation. I wanted to try this website as the USD -> BTC seemed easy and with no complication even if the fees were relatively high, I though of it as a trade off. Not passing the verification means that my funds are locked and I can basically do anything at all. Today I wrote to customer support and ask them to refund the amount to my credit card, as already stated by some people above, I expect will be some charges. I will update soon on the outcome.

Tip: 38cfUDknydqwZ6f59oaDzm5bur9C7c9oEX


- March 11, 2018
One of the main advantages is the possibility of trading fiat and not Teather, yes, the stock exchange is not very large, but transactions are made instantly + support has become much more responsive than before. I have more confidence in European exchanges with a specific representative in Europe.

- March 11, 2018
One of the main advantages is the possibility of trading fiat and not Teather, yes, the stock exchange is not very large, but transactions are made instantly + support has become much more responsive than before. I have more confidence in European exchanges with a specific representative in Europe.

- February 21, 2018
BTC withdraw fee is 0.005 BTC!!

- January 31, 2018
Hi! I'm Elven... I have started doing trading transactions with coinsbank since October 2017 and find it good. Though fees for each single trading transaction is high (about .5% for taker and .2% for the maker) but the trading platform is very much user friendly for beginner crypto trader like me. With regards to their support team, they had entertained and responded to my queries on the day, the next day, or two days after I made my queries or ticket. If we will talk about their verification process, during my time it took a day after they have verified my account in level 1 and level 2. In the level 3, it took me two to three days to be verified because of my mistake. I have uploaded a bank SOA as proof of my residency which is more than 3 months old or behind. They are very particular with the regards to the documents for verification. But that is okay... Trading with Coinsbank is awesome. If I only have enough BTC or funds for me trade with coinsbank... huhuhu... 😭😭😭 I will be giving my follow up review soon...

Tip: 3N8s48N54a2zYG2jt9BZFvYd8nTrrAq2Vo


- January 29, 2018
This is in respect to the earlier review that I wrote on Jan 22 The issue has been solved now by coinsbank. The problem was that my funds were locked up in their account, which they released after I raised a ticket. The response to the ticket was very slow, coz of which i wrote a review here in the first place. Regards

- January 22, 2018
Hi, my deposite was much higher, 5000€ and waiting already 10 days, but my wallet is still 0€. I have opened many tickets, leaved messages, contacted support over email, but there is no answer at all not even standard messages. I filed a lawsuit against them.

- January 22, 2018
Pathetic service to say the least by the Coinsbank support team! I deposited money into their wallet and bought BTC but now my funds are locked as i cannot withdraw that BTC to any crypto address! It has been 10 days since I have raised a request and even then I have got no response from them. Please do not use their site for any transaction. I will keep you guys updated if the problem is resolved by them, else guys be ultra careful.

- January 20, 2018
Hello. I deposited Perfect Money $27 to coinsbank wallet on 18th Jan. 2018 but still not displayed in my wallet. I wrote several time in support ticket but there was no reply. it a worst experience ever. can anybody tell me actually what happened with them ? I want my money back. can anybody help me ?

Tip: 1CRf9AJ4QWgeP4i3mURW3ctaxZKXPGGKb9


- September 7, 2017
Hello Everyone, Even if Coinsbank is a scam !!! They are a really smart scammers too....finding out new ways to scam their customers. Below is another example. If needed I will provide my account details too. --> When I first deposited money in my Coinsbank account, and did my first transaction (USD to Bitcoin), they reversed the transaction after 2-3 days without my consent or knowledge and even reverted the deposited money (back to my actual bank account, i.e. credit card). And I had to incur heavy charges by both - my actual bank & Coinsbank. Either the transaction should have been allowed to made in the first place, or else they should have made more of an effort to contact me properly. They just wanted to earn more transaction charges and steal my profits !! --> When I asked Coinsbank about what happened, they sad they want another document now, but this message was not sent to my registered email, but was hiding in a deep corner of the account, which as a new user you will never see. Additionally, I have not yet found the tab they are referring to, where I should save this additional document. So now I got suspicious and researched about them. --> Having decided that I don't want to continue with them, I asked them to transfer my profits (which I made over those 2-3 days....almost $700), so that I can close my account. To this, they say they will keep the profit for themselves and not refund the profits. So I asked them that would they have covered the loss, if I had made a loss? That is, not deduct from my initial deposit....to which they have not replied yet. I think we are all smart enough to see what is going on here. --> I have also offered them to email then the additional document, but they refuse to accept. I will urge all to not deal with them, as there are many other, better, trading companies out there who will not harass you and waste dozens of hour of your precious time.

Tip: 37x7qERkHrH6VJDE831J9preMk52xNDrNp


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