Welcome to Australia's first established Bitcoin trading marketplace. We offer a secure and reliable trading platform for professional investors, businesses and anyone interested in buying or selling Bitcoins.
Chris - November 15, 2017
There are many things to like when buying and selling cryptos through BTC Markets:- I Applied for an account round about 20th October and although the Identification process took a little bit of time with sending various docs/photos etc. I was finally verified and approved after a confirmation phone call from one of the ladies in the office. It was actually reassuring that their ID process was so thorough. It was also reassuring to see that this company is a member of the ADCA. Within a few days of applying, my account was opened and I BPaid a small deposit from my bank account. The funds arrived at BTC Markets promptly and I made my first purchases that same day. Also in October in addition to a small portion of a Bitcoin I also bought a few Litecoins, a few Ethereum and some Ripple and was very pleased to see all the volumes hit my account right away. I have also made a few more small deposits and bought a few more coins in November including Ethereum Classic and BCash and on every occasion the coins were in my account literally within seconds. I have also made a few sales and also requested the proceeds to be transferred back to my bank and this has also happened promptly on each occasion. Regarding the fees, I find them very reasonable so I hope that the company will eventually handle a few of the other coins that I trade through other exchanges because those other exchanges have significantly higher fees. I will be visiting friends in Adelaide over the Christmas period and also attending a family reunion in Sydney at Easter and I will have no hesitation in recommending BTC Markets to any of them who are thinking about getting into cryptos.
TC - November 15, 2017
Basically the best site to use if you are Australian and just dabbling in crypto trading. I Deposited some ETH from another wallet. Did the transfer at 9pm at night, went to bed and it was there in my BTCmarkets account in the morning. Not sure if it usually takes this long.. Anyway Selling and buying is super easy. Pretty happy with the site. They just need to add a 'page refresh every X seconds' button to their BUY/SELL page. The prices are fair, and the 0.85% fee is a bit expensive but at least they trade in AUD, and allow you to withdraw in AUD unlike coinbase (COINBASE lets you buy in AUD but cant sell - how fkn retarded.. ).
Steve - November 9, 2017
Account was terminated with with a vague reference to their ToS, not enough time was given to withdraw funds - they've essentially stolen my money. Don't sign up with BTCMarkets despite other positive reviews.
Sarah - November 3, 2017
I just made my first ever crypto purchase using BTC Markets and it was a great experience. All in all, from sign up to purchase it took less than an hour - I was amazed! Yesterday I signed up to Indendent Reserve which was fine, the sign up process took a few hours for verification but the money I deposited has not yet cleared, and in addition their prices were crazy high this morning anyway. So I tried BTC markets, the sign up process only took about 10 mins including verfication, and then I followed their advice and made my deposit using Poli for an amount under $500 (I did $200 just to test it). It was cleared within 30 minutes and I made my first purchase - bitcoin cash! I noticed that the independent reserve price has come back down again now, so I will also try that one out when my funds clear and see how it goes. Anyway I thought I would leave a review because the negative reviews below nearly turned me off, but my experience so far has been good.
Pissed off - November 2, 2017
This would have to be the most unprofessional site I have come across yet, they cost me thousands of dollars by holding a cash deposit for 4 days just as the market was jumping for Bitcoin. Do not use this site.
Michael - October 31, 2017
Went to log in one day only to find my account was locked with ~$7000 in it. Contacted support and they said they've reviewed and decided to close my account as part of an ongoing "risk management" strategy. I was told I was sent a 30-day notice email which I never received. Was told my account would be unlocked for 48 hours so I could remove my funds. I tried but the website was so broken all I got was error messages when I tried to sell my bitcoin. After less that 24 hours my account has been locked again and support have stop answering my emails. I've just lost $7000 to this shady company. No names on emails and the tone is extremely rude. Do not deal with these guys whatever you do.
Juarez - October 4, 2017
They literally robbed me. Sent 60Ether to my wallet that never got released after 24h waiting. This crap company is a joke. Support won't answer my queries. Never ever do business with them unless you want to be conned.
lol - September 25, 2017
I like how One Happy Chappy writes a glowing review and then puts his BTC address as a tip for writing a review Nice way to whore yourself out Take a look at the average of all comments above half are 5's and half are 1's not a consistent business operating model with such skewed feedback
Kelvin - September 22, 2017
I have been waiting for a long time just to get review of my ID verification. Also had problem with the two factor authentification and log in. Contacted support several times, not even a single answer.
Chris - September 16, 2017
They force you through ridiculous verification process whereby supposedly a letter from melbourne to adelaide takes 10 days to deliver (and no, this is not just an in-case - it really seems to take 10 days). And then you discover that the *only method* for deposits in AUD is through 'POLi' payments, which ask you to enter your real bank customer login and password. They attempt to use the name of australia post, to make this sound legitimate - from their site: "We offer the services of Australia Post's POLi Payments" However, just ask the banks if they think it is OK for their customers to be entering their login details to the POLi site: (from wikipedia - https://en.wikipedia.org/wiki/POLi_Payments ) Although POLi Payments stresses that security is a high priority for POLi, concerns remain regarding exposing the user's banking credentials to POLi, and liability for fraudulent transactions. ASB Bank, one of New Zealand's largest banks, has responded to POLi with a release stating that POLi is "spoofing/mirroring" their on-line banking pages and capturing customer information, and "due to the serious security and fraud risks" recommending that their customers not use it. The release also claims that ASB has asked POLi to remove support for ASB customers from their service. POLi responded to the ASB advisory with an announcement, refuting the claims, and apparently reverting the version of the payment system. ANZ New Zealand, Bank of New Zealand, Kiwibank, Commonwealth Bank, Westpac and Police Bank are also warning customers against using POLi. ANZ and Kiwibank have further advised that use of POLi invalidated the bank's online guarantee, potentially making the customer liable for any losses if their online banking account were to be compromised. POLi's terms and conditions note "We are not making any representation that we or POLi™ have the approval or, an affiliation with, or any licence from or agreement with your financial institution to operate or make POLi™ available for use by you." Unlike payments via credit cards, payments made via POLi are not able to be reversed by the bank.
Brett Hyland - September 8, 2017
Poli Payment? Are you serious? What kind of idiotic website for trading offers you only one way to deposit money and through some ridiculous half arsed payment system that only works on some banks?
John - August 28, 2017
They had to send me a verification letter from Melbourne to Melbourne. Person in support claims it was sent on the 19th today is the 28th still no letter. Today was advised it was re sent and to wait another 10 days before contacting. Very shady company. No names on replies, very rude.
Johno - August 25, 2017
While I think btcmarkets is one of the easiest to trade on sadly the fees are ridiculous... literally makes shorting impossible. initially you lose 1.5% to a buy n sell cycle.. 25k in and ive only lowered it to 1.3% .. that's way to-much when competitors are offering .1% and .2%. I had no choice but to take my coins to a competitor :/
Albert - August 1, 2017
I've been using BTC Markets for about 9 months now and I'm very happy with their user updates, their simplicity of use and fairness of transaction costs and behaviours. Their site interaction is also quite simple, not overdone and I believe having all the graphs at your disposal - a very welcome aesthetic as well as functional also. Depositing/withdrawing money is straightforward and pretty quick. API availability is a nice touch also. I am also quite happy with the security side of things, plenty of verification and 2-factor authentication without impacting the user experience too much. As for Mark's review, I'm betting that he probably has no idea how bitcoin transactions work; it takes time to perform a transaction (i.e. the movement of btc from the exchange's wallet to his own personal wallet) needs confirmation via 'mining'. Only once verified onto the blockchain is it a 'confirmed' transaction. Of course this speed of transaction due to higher load increase from people interested in bitcoin is precisely why the bitcoin platform is being upgraded via UASF/UAHF to be able to perform faster transactions (one of a couple of reasons). He probably should update his 1-star review because that verification process has probably been resolved within a couple of mins/hours at the very least.
Ed - June 29, 2017
Started using BTC Markets for 2 weeks, easy to set up and deposit funds using POLI, GUI is pretty straight forward, API available if you wish to plug it into a google sheets like I do. 2 Ethereums withdrawals so far, first attempt was really fast, transaction appeared on block chain within 5 minutes. The second attempt was a little bit delayed. So I made a withdrawal request for Ethers to MyEtherWallet, after a shot while I received confirmation that the transaction has been processed and should appear on blockchain within minutes, I waited for a few hours and it didn't appear so I contacted support thru Facebook and managed to get it resolved within a hour Kudos to them. It turned out the traffic was high at that period and the system missed my transaction, but the support team was very professional and hence I highly recommend BTCMarkets. The only con that I can think of is the lack of a mobile app for trading. Cheers! Please Tip me if you find this review useful
One Happy Chappy - June 1, 2017
I've been using BTC Markets for 3 years now. In Australia they offer much better competitive prices to purchase BTC than other Aussie exchanges such as CoinJar (which I formerly used). On top of that they only charge a trading fee of 0.85%. When depositing BTC so that I can sell it and withdraw AUD it takes 3 confirmations (about 25-40 minutes). When I withdraw to my bank account (during business hours), the funds were received that same business day. I'm currently depositing AUD so I can purchase some more BTC, and awaiting the funds to appear in my account. Not sure what's up with the bad reviews written above though. David, who wrote about an unconfirmed transaction sounds like a newbie. At least 3 confirmations are required. Far less than some other sites that require 7 confirmations. Prior to a confirmation it is supposed to say unconfirmed! I'm assuming he's never heard of the Proverb that says "...haste leads to poverty", and "patience is a virtue". Also, addressing Shaniqua. I've read clause 14 (Termination) of BTC Market's Terms of Service (TOS). Based on that I'm guessing he was doing some pretty dodgy stuff. Here's some of the things from BTC Market's TOS copied and pasted: (1) attempts to gain unauthorized access to the Platform or another User's Account or providing assistance to others attempting to do so; (2) overcoming software security features limiting use of or protecting any content; (3) usage of the Platform to perform illegal activities such as money laundering, terrorism financing, paying of ransomware or other criminal activities, (4) violations of these Terms; (5) failure to pay or fraudulent payment for Transactions, (6) unexpected operational difficulties; or (7) requests by law enforcement or other government agencies. So. If you're having second thoughts about using them, don't. Look at other site's reviews, you'll soon find out they're fair dinkum!!!
David - May 9, 2017
Deposited $2,000 with them today and bought bitcoin. I then set up a withdrawal. The withdrawal is now an unconfirmed transaction. Essentially I have now lost my bitcoins. I have sent numerous emails to BTC Markets with no response. A shocking way to deal with a customer. I will never be using them again.
shaniqua - March 27, 2017
wow, after 3 years of making a business money. what a pest. As part of our ongoing risk management program, we regularly review our customers. As part of this review we have concluded that we are unable to continue to provide services to you. In accordance with clause 14 (Termination) in our Terms of Service we are therefore giving you 30 days notice of our decision to close your account. Unless you request us to close your account sooner, your account will be automatically closed on 26/04/2017. Please ensure you have withdrawn all of your funds by this date. Sorry we are not able to give any further information as to why your account has been closed. As always, you can reply to any email from us to get in touch with us. Sincerely, BTC Markets Team