BitPay is an automated payment processing system for the bitcoin currency. It enables online merchants to accept bitcoins, as a form of payment, just as easily they accept payments from credit cards, debit cards, or Paypal. For the similarly-named mobile wallet application, see BitPay for Android.
C cougan - June 14, 2017
Phil Jones - March 3, 2017
Jeremie (BitPay Support Team)
Mar 2, 6:54 AM EST
As I mentioned earlier, we are unable to process a refund until the transaction is on the Bitcoin blockchain. The miner fee might have been too low and is now in the queue. There is nothing that BitPay can do to make this go any faster. Once it is in on the Bitcoin blockchain, we will be able to process the refund.
If you have any additional questions, please feel free to reach back out to me!