They steal your information, or try to.
Hello! We’ve got news for you: Your ticket (46421) has been updated. Feel free to reply to this email with any questions
Jun 3, 16:24 CEST
OK, this is simply ridiculous. I have submitted all 3 of my documents TWICE now and some jerk keeps rejecting them. They are clear enough for me to read, why are they not clear enough for you? I'm sorry my camera is not perfect, but it will have to do. Please stop rejecting my valid documents for verification. I just want to buy bitcoin, not start a facebook page or Linkedin. I have reuploaded them here a 3rd time for manual verification. Thank you.
Bitit Team (Bitit Help)
Jun 3, 16:57 CEST
Your documents have been rejected because your selfie is blurred, and all the information written on your card are unreadable.
Also, your face needs to be clearly visible on your selfie in order to be compliant.
Bitit is committed to implementing and maintaining the highest standards of Know Your Customer (KYC) and Anti Money Laundering (AML) compliance.
Thank you for your understanding.
Mike @ Bitit
Jun 3, 17:11 CEST
That's bullshit. I can read the card fine from the photo provided and
all of the information on it. Every part of my card is readable to me.
Either support needs better eyes, or this service really stinks! My
selfie is from my computer webcam taken early this morning. I would
like to speak with your manager right away.
My documents are fine for verification, but not if you're trying to
resell them to someone. Your manager - now.
On 6/3/19, Bitit Team (Bitit Help) wrote:
Jun 3, 17:47 CEST
I am the manager of the support and compliance team.
Your ID verification won't be accepted with that selfie.
Also, being insulting or agressive won't change our decision.
You need to make another selfie, in a better quality, probably with a smartphone, in order to get verified.
We are here to steal your ID documents
^ I THINK THAT SAYS IT ALL
Somehow, "Mike" is both the customer support AND the manager - stealing your KYC information but only IF it is not blurry. Ok, got it. This is a PSA for anyone even thinking about doing business with these scammers! I've decided to report them to the FTC as I said for what they are trying to do here to protect people. If this were only for KYC, those documents would be fine. But since they are not and need to be clear enough to reproduce as fake IDs and other nefarious things, they want them to be clean enough for them to do that to you. Not on my watch they're not.
I am with 6 different exchanges who DON'T resell or misuse KYC and none of them ever said it was too blurry or not legible! I wanted to use a debit card and not pay higher fees with coinmama and thought that at half the price it might be worth it rather than waiting for ACH transfer from my exchange(s). IT IS NOT! BITIT IO IS A SCAM. YOU'VE BEEN WARNED!