Scam. So I bought bitcoins, sent gift card to the seller who used it immediately. Seller requested refund and I get a ticket from them. I replied, opened 3 new tickets but 3 days later I get told I never responded. Their CEO is the one who replied to tell me I lost the case. I had sent him on his email 3 responses, detailing the address, phone and IP address of the person who scammed me my gift card. I'm out $500 because of them. Do not trust. I now use Paxful, very professional and its easy to get hold of someone