Description

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Bit Trade Australia: We help Australians Buy and Sell Bitcoin. About Bit Trade Bit Trade specialises in delivering Bitcoins to Australian customers. We're fast, low cost, and transparent. We give you globally weighted rates and service them to you direct. Operational since 2013 Bit Trade is the oldes and leading provider of bitcoin and blockchain services in Australia. We are also passionately commited to the growth of blockchain and crypto currencies in Australia and are founding members of ADCA: the industry body that represents Australian businesses and other organisations participating in the digital economy through blockchain technology. Our Team We are a lean core team of multi-skilled technologists and blockchain evangelists. We love creating products so much that we also have a dedicated innovation sister company - Bit Trade Labs that creates world class blockchain solutions.


Reviews

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- August 9, 2017
Hi bitcoin service department I have continue writing emails to you, I am still waiting for you respond! I have paid your company online 10,000AUD on 16 Sep 2015 to the your account .did not get bitcoin, try phone you many times only machine answer, I am very dispointed your company, that is my life saving,.I went back check where my 10,000 went, bank told me I sent to westpac the account number is 996121566279 which is on your Website when I purchase bitcoin . Please help me Joanne

Tip: 10


- July 15, 2017
Bitcoin as of June-July 2017 claims poli-payments are between 30minutes-4 hours (after your first account payment), until funds become cleared and 'processed', yet 40-60% of the transactions I make with this company fall short of that policy/promise. Rather, using my same CBA account, they take up to 6-8 hours, during business hours 50% of the time, or at worst, hours longer. I've been a long-time fully verified account holder with them; buying in excess of $12,000 since early 2013. They are not a scam organisation in my experience, but competition via other trade sites are far superior, faster and seem to have a greater team behind them with competence. Their tax for your purchases and their selling price are not especially competitive, unlike the now popular decentralised market place Local Bitcoins or other bitcoin companies I have slowly switched to. Multiple times I have had to take the time to email help desk, expressing my waiting times stated above and to the teams credit they do respond within 1-2hours, sometimes faster. So I commend them in that aspect. Likewise, never have they failed to provide my bought or sold bitcoins, despite at times causing me to pull my hair out on such long, stressful waiting times. Overall, no, Bit Trade Australia is not a scam, but they need to improve their business and efficiency model. I have already gone elsewhere in the last 6-8 months, no doubt causing them to lose considerable money via their taxes. I would be surprised if others don't, or haven't already done the same. The 95% issues they have wiht payment types (particularly MasterCard) will do just that to any business. I sincerely hope the BT AUS team rises to their shortcomings and become competitive and competent in in the world of online bitcoin purchase, for the reason I've listen. Agin my criticism isn't out of malicious, but optimism of improvement. 2.5/5 given I in all my dealing have never lost through Bit T Aus Scam and they shown good business at times. Sincerely, Long time customer and user

- June 14, 2017
Verification process slow, today I tried to buy with credit card but looks like the link with the simplex checkout is broken....

- April 18, 2017
Very disappointing service. To setup initially took way longer than they said and they never responded to any emails or Facebook messages. Eventually after at least a week my identity was verified. Everything has worked ever since then until now when their site says that "Buy orders are temporarily unavailable". It's been that way for more than 24 hours and again they won't reply to any messages. I understand that sometimes there can be IT glitches but their lack of openness and zero response to any requests for support mean I'm done with them. I'm in the middle of setting up with Cointree so here's hoping they're better to deal with.

- February 23, 2017
Terrible costumer service! I was teying to buy bitcoins with them for the firat time. but it's just impossible becase their system is been upgrading. Frustating experience with them. I've got an email from them asking me to find another seller because they don't know how long their system will take to be upgraded...

- January 7, 2017
Wanting to sell my bitcoins but system is doing upgrade. Perfect timing as I planned to cash in my coins. Can you transfer your coin to another seller. ? Does anyone know i this i possible. Wanting to sell 10 bitcoins.

- January 6, 2017
3rd transaction with this company waited for coins nothing,was told everything was being manually processed so asked to get it cancelled.It was cancelled then was told money would be back in my account overnight.didnt happen, Contacted again and was told they had problems with there bank and would take a couple of days Been 3 weeks and now no response at all nothing short of a scam as everyone else has said i suggest staying away from this joke of a company Have reported this company and will be pursuing this till i get my money back.

- December 11, 2016
Judging by noting but negative reviews from others I wont be joining this company

- November 1, 2016
I have payed 10.000 last year Sep 2016, I never get any bitcoin , no email and call can find them, this is scam

Tip: Nothing


- August 30, 2016
Support never answer!!!

- August 30, 2016
I lost my phone and now have 4G stuck because I can't Sms verify. Months have passed now. I can't believe they get away with this!

- August 24, 2016
Looks like scam! no real phone support just blank phone, no responses to tickets or emails.

- July 26, 2016
100% scam dont waste your money

- July 23, 2016
I bought bitcoin from this company some time ago. I now want to sell and have been trying for months to get help, as the instructions on their website are inadequate. Every time all I get is the automated acknowledgement from the help desk computer, then... silence. The phone number is a call-back service. I left a message and... silence. All I want is to talk to a human being for a few minutes. But I get silence. They have no office address - only a P.O Box, otherwise I would front them personally. Are they a figment of their own imagination? Don't trust them!

- July 21, 2016
Does work, but quite slow.

- July 14, 2016
Tried to withdraw. I'm pretty sure they just took the money and ran like some common thief.

- June 4, 2016
i hvae be doing 5000G + on bitcoin there tack mbay 12h to get the bitcoin to me but all way do love you guy hop the fee do not go up much more

- April 8, 2016
This company is a scam and taking peoples money, it been over 2 weeks and im still waiting for my coins. I've contacted ASIC and fair trading about this company.... I suggest everyone else do the same... Stay well away from BIT TRADE AUSTRALIA...

- April 8, 2016
There communication is designed to intentionally slow funds transfer. Even after full disclosure and verification as a first time user they send a message that funds have been temporarily held for 24 hours to await 'verification from the bank.' this is for your securityThe money was transferred by thePOLI system a two step verification system that transfers money within 6 hours ( EFT can be longer on some occasions)and they have your drivers licence verification.When questioned via email a different response was suggested, being that the money was being held for 24 hours for the usual EFT transfer time.These reasons are obviously different the result though is the same they hold onto your money for 'security reasons'. One can only guess why they hold your money illegally for extended times ( I am still awaiting my bitcoins to be transferred 2 days after EFT )but this is a crypto / ic industry after all.:) Don't use more than one red flag

- April 8, 2016
This company is nothing short of a scam. Pay out my coins you thieving scum.

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