Bitcoin as of June-July 2017 claims poli-payments are between 30minutes-4 hours (after your first account payment), until funds become cleared and 'processed', yet 40-60% of the transactions I make with this company fall short of that policy/promise. Rather, using my same CBA account, they take up to 6-8 hours, during business hours 50% of the time, or at worst, hours longer.
I've been a long-time fully verified account holder with them; buying in excess of $12,000 since early 2013. They are not a scam organisation in my experience, but competition via other trade sites are far superior, faster and seem to have a greater team behind them with competence.
Their tax for your purchases and their selling price are not especially competitive, unlike the now popular decentralised market place Local Bitcoins or other bitcoin companies I have slowly switched to.
Multiple times I have had to take the time to email help desk, expressing my waiting times stated above and to the teams credit they do respond within 1-2hours, sometimes faster. So I commend them in that aspect.
Likewise, never have they failed to provide my bought or sold bitcoins, despite at times causing me to pull my hair out on such long, stressful waiting times.
Overall, no, Bit Trade Australia is not a scam, but they need to improve their business and efficiency model. I have already gone elsewhere in the last 6-8 months, no doubt causing them to lose considerable money via their taxes. I would be surprised if others don't, or haven't already done the same. The 95% issues they have wiht payment types (particularly MasterCard) will do just that to any business.
I sincerely hope the BT AUS team rises to their shortcomings and become competitive and competent in in the world of online bitcoin purchase, for the reason I've listen.
Agin my criticism isn't out of malicious, but optimism of improvement.
2.5/5 given I in all my dealing have never lost through Bit T Aus Scam and they shown good business at times.
Long time customer and user